HVAC reviews in Norfolk, Virginia

They replaced a wax seal on the first floor toilet a couple of months ago. It never made a proper seal and was leaking under the toilet. The toilet was also not fully secured again and wobbled.

I bought shims and another wax ring thinking my floor wasn’t right. Turns out they just didn’t install it correctly. Put a new wax ring on and secured the toilet myself and now it’s fine, no wobble or leak.

The picture is of the wax ring they had installed, you can see it never made contact with the base of the toilet.

Very simple repair we made the mistake of paying for. they were here for other work as well so just let them include it in the bill, now I’m worried about the rest of the work as well.

Do not recommend this company at all.

They also do not deduct the price of the estimate from the bill like other places do.

A technician named Matt Smith came out to my place on Easter Sunday. He was very professional n helped out an old guy like me. He got my AC working again in less than an hour. Super happy with him. I totally recommend this company to all.

They did a good job when it came to replacing our AC unit last year but when it came to a repair of our second AC unit that is less than five years old, they wanted $3800 for the repair, even with the parts still being under warranty. This is with their member pricing. That didn’t seem right so we got a second opinion, and we ended up having an issue with only the capacitor and a minor electrical problem. The AC and electrical repair only ended up costing $350. Mistakes happen sometimes with a diagnosis but I don’t think I would trust Norfolk Air again with an AC repair.

I needed some plumbing work done under my kitchen sink. Eric and Will showed up promptly on time and worked very efficiently. If I have any plumbing issues in the future, I’m going to request these two gentleman by name. The professionalism displayed by these gentleman was highly impeccable!

Highly Recommend!!!
Justin, was the Best tech. I appreciated his calmness, honesty, and most of all his thoroughness. It didn't take him long to assess the issue, and come up with a Resolution.
My airr had been out since July 3rd! Yes. AHS' s vendor
did me real Dirty. But JUSTJN
saved the day! I was so greatful. Thank you!!

Good afternoon, well it is now thanks to Jerome. I am extremely old school and customer service is something I value and something that is very difficult to find these days. So therefore I was astonished when Jerome showed up on a Saturday, with not only the answers to our questions, but an amazing attitude, a smile on his face and a willingness to help solve our problem that day, not Monday but Saturday! He took it upon himself to contact our Property Manager to get the proper approval and the went and purchased the necessary material needed to solve our problem. Our problem was the fact our hot water upstairs would not shut off in our bath tub so we had to turn off the main there fore leaving us with no hot water. I never expected to have the problem solved on a Saturday, but Jerome was thorough, efficient and extremely professional. I work in the disaster relief business myself and was extremely impressed with his attentiveness to our situation. It was as if we were his family, that is how care for we felt. I can't say enough about how great our experience was with this young man. He was a wonderful representative for your company as well as his generation. Way to go Jerome, you are a notch above the rest.

This place is a masterclass in incompetence. I don’t know what kind of circus they’re running, but calling it “24/7 service” is a bold-faced lie. Try “whenever we feel like it — or not at all.” I called THREE TIMES over two miserable days while my family, including three small children, baked in an 80-degree house. Each time, we were fed the same empty promise: “A technician will be sent.” Spoiler alert — no one ever came.

When I called again, desperate and frankly furious, the person at the physical location acted like I was somehow the problem — like asking them to do their job was just too much to handle. The attitude was appalling, the professionalism nonexistent, and the follow-through laughable. I've seen more coordination at a middle school group project.

If you enjoy being lied to, dismissed, and left to rot in your own personal sauna, go ahead and give them a call. Otherwise, run — don’t walk — far, far away from this disaster of a company. Their “service” is nothing more than a hot, humid joke.

We returned from our winter holiday to find out that our heater was not functioning. My wife called Norfolk Air Heating, Cooling, Plumbing and Electrical. The same day a technician arrived and diagnosed the issue at hand, a faulty blower motor.

We were charged $175 for the visit. People have to make a fair living wage and I believe that the diagnosis and service fee was fair market value.

Shortly after, we were provided 3 price quotes. The lowest quote for the motor (no service plan, etc.) came out to $1,354.04++. With the gold package they wanted close to 2k!

This afternoon I went down to Cashwell's and purchased the same motor for $130 and installed it in less than a half hour.

That is a 941% mark up on parts alone 😳. Absolute highway robbery. We will never call this scam of a company again.

Take your money elsewhere!

Thought about leaving my very first negative review ever in paragraph form …. to realize this HVAC company isn’t worth it. Just trust me - the prices are higher than everyone else and there literally is no operational schedule. I was cancelled on twice and the second time was literally 30 minutes prior. I did receive my $349 back promptly to pay someone else half the price for the same work. IF you are a younger person and not already in this “club” do like me and get Mike and Sons - to realize why they are so large and sought after.

These guys are fantastic! They are extremely professional and thorough. We needed a full panel replacement, and all of our outlets and switches checked because we have an old home. They were efficient and explained everything along the way. They also gave us a lot of options and we never felt like they were pushing us towards the most expensive one. They were amazing to work with. Our team was Wes, Barry and Jackson.

Worst experience ever. I’ve had issues before with my ac unit so I know what to expect from a company but this was the worst company I’ve ever interacted with. They sent a guy to come look at my ac unit outside because it wasn’t working. The guy shows up lets us know the compressor is bad and that he’ll call me to discuss the estimate after he finds out if it still has warranty. The next day I’m waiting all day for a call and look at my email to an estimate. No call to go over it. The estimate only had the part amounts I would need with the specific jobs they were wanting to do. No specific itemized estimate for how much each job was just an overall amount for the entire job. I call the office first to get an itemized bill because again I’ve dealt with ac estimates before so I know what to look for and compare prices. The lady said it was against the companies policy to provide an itemized bill??????? flag number 1. Then I request them to add a leak test to my estimate because this is the second time I’ve had issues with the compressor. I ask how much would that be and she said I would need to pay again for someone to come back out and look at it to tell me how much???? After the first guy already came out and knew we needed a leak test to actually fix the problem that’s messing up my compressors. They were only going to change the broken part but not actually fix the actual problem. Flag #2. They were the worst company I’ve ever interacted with they couldn’t even answer any of my questions or provide the information needed

Very responsive from original call, communicated throughout appointment process. Ebony was polite, and professional. Jerome contacted can arrived early. He worked very hard to find solution and made recommendations going forward. He was a pleasure to work with and extremely knowledgeable and professional. Thank you. It is not easy to have vendors in a home and he made it ok.

Requested they provide us a quote to install a shutoff valve and diagnose a leak. They wouldn't quote over the phone but said they will come to our house to provide a quote for $89.00. They quoted $750 for the valve, told us the leak came from HVAC and their HVAC team would have to show up to diagnose and quote repair. Required we pay them $300 for the diagnosis and service call. NOTHING WAS FIXED. When I contacted the company, they said the $89 fee is just to show up, diagnoses and quote is extra. I will not be using this company as I consider this an egregious business practice.
So I go under crawl space. See water seeping through bricks. See two plastic tubes going from crawl to HVAC unit. Go to HVAC unit. No leaks. Ground is wet around unit. I brush debris aside to find the two pipes. They must be condensation drains and they are draining right to the ground outside house and seeping back in. For $300, the technician couldn't figure this out? Shame on me for not taking 5 minutes to do on my own. Expensive lesson learned. I can only imagine the diagnoses and repair cost for that fix!

I have had the absolute best experience with this company! I had three technicians come out to my house for plumbing work— Jerome, Jesse and Armando. The work/assessments spanned a couple days and every time they showed up to my residence they were polite, knowledgeable, and understanding. Jerome really took his time going through each issue to make sure the repair was solid and it gave me a lot of comfort that he wasn’t rushing around to leave (an experience I’ve had with other companies). The work was thorough and professional and everything that needed attention was fixed! Before performing any work they always made sure I was quoted an accurate estimate— this happened quite a few times as things can change quickly with plumbing issues. On top of everything, they saved me thousands of dollars by planning each step methodically instead of rushing in and making assumptions. I would trust these guys and this company with any future jobs I have in my home. I am incredibly relieved to have found an honest and fair company in the Norfolk area. Final cherry on this cake— I spoke with 2 or 3 different ladies in their office and every one of them was kind and professional. My experience with this company so far has just been perfect! Thank you guys! 🙌🏻

I do not recommend this company, they take advantage of young single home owners. Mainly the Navy soldiers, no respect for these people. They charged for just looking at the problem and say they can’t fix it, when they were told what the problem was. I totally recommend Guy Smith, very honest people, great service, no hidden fees! One star is just to be able to post, but not even 1 star worth it! Still have not been able to speak to someone about it, lady that answers is rude.

The technician was polite, on time and knowledgeable. I was pleased Norfolk heating and cooling actually shared a picture of who's coming into your home I think more businesses should implement that. I paid $89 service fee for HVAC inspection which was reasonable.

I had an amazing experience with Norfolk Air Heating and Cooling! Carl, Frank, and D went above and beyond to provide excellent service. They were professional, knowledgeable, and took the time to make sure everything was done perfectly. They explained everything clearly and worked efficiently. It’s hard to find such dedicated and friendly service these days, but these guys delivered. I highly recommend Norfolk Air and especially this fantastic team!

Wade spring is awesome best tech that we have had.. he always take care of us. Last Wednesday the technician did not take care of the problem. It seemed like he didn't know or wanted to be here and was worried about the cost of the part more then the costumers. We had no AC for almost a week. Wade came to our rescue and fixed It. He is the only technician I trust with our HVAC.

We had a toilet that was clogged and then it started to overflow with raw sewage. This happened around midnight. I called their 24hr service and was able to have William come out asap.
He evaluated the problem and explained very clearly, what he was going to do.
He was able to unclog the drain by removing the toilet and snaking the clog.
I'm very happy with the service provided, William and the response time.
I would use their services again.

Ricky Arrived on time, greeted with introduction, pleasant personality and big smile. Explained estimate and cost (thought pricey) and what he would be doing to resolve sewer line backed up in house. I approved due to urgency to clear out sewer pipes. Ricky kept me updated along the way, sharing number clogs cleared. . Ricky was able resolve my issue to satisfaction.... Even though I felt pricey the work Ricky did justified the cost.
I am happy to have chosen your company. With the excellent service, I signed up for your service agreements no

I recent had my AC system replaced with Norfolk Air Heating, Cooling, Plumbing & Electrical and Tyler was the initial salesperson/technician. Tyler came out to provide a quote for the job and he was professional throughout the entire process. I gave feedback on Carl, who installed the unit, and he was amazing but I also wanted to provide feedback on Tyler as well. At a time when good customer service is sometimes hard to find, Tyler and Carl were true professional and I just want to say 'Kudos' to both of them.