HVAC reviews in Portsmouth, Virginia

Bell Cow crew installed a new gaspack furnace/ac for me today. Crew did great work, no problems with their professionalism and efficiency. Two man crew was done in less than four hours. My problem is with what I was charged. They replaced my old unit with one of same size from same manufacturer (easier install) under my American Home Shield warranty which covered the cost of the unit and also installation. So Bell Cow has already been paid for basic installation from them. I paid their charges up front for "non-covered charges" after being told I would be refunded for any work or materials not needed as they would not install the unit unless I did. Some of the charges seemed more reasonable such as $375 for gas connection and $350 for new plastic pad but some are just crazy. For example: $675 for duct modifications. (The old transition boxes were an exact fit. They just unscrewed the old ones and screwed them on the new unit and taped them. No modifications needed). $550 for electrical work. (Reused old cable, just cut it a little shorter. Connected 3 wires and spliced in thermostat cable. 3 screws and 5 small wire nuts). $750 for sheet metal rain cover. Company would not refund for any work charges. I ended up paying $3050 total for these non-covered charges. Seems to me that they are being paid twice for the install. How is this legal?

They didn’t fix the problem — AC blowing hot air. I was charged for the coolant, almost $800 and if a leak was the problem, they didn’t fix the leak. If it was something else, obviously the problem was improperly diagnosed.

Our Air conditioning units went out and TC came out to our house in Virginia Beach and made sure we were taken care off. He had to come out several times because we have a home warranty and the units needed etc. TLC! We cant thank him enough! Thank you for taking care of us.

Technician House was very courteous and efficient. He had my issue diagnosed and repaired completed in under 30 minutes. Bell Cow came when they said they would and called to let me know they were on the way and there arrival time. All of which was greatly appreciated.

I had 2 very positive experiences with Bell Cow Construction Department (thanks especially to Rick) - so, I thought I would give the Plumbing Department a try. Again, I was not disappointed. I was very impressed with Mike Dawson and Christian Adams. From the time that I opened my front door, I saw big smiles on their faces. Very courteous, yet friendly and very professional. They made me feel at ease right away, like they were my next door neighbors ready to help and fix any plumbing issues I may have. From start to finish, whatever questions I asked them, they answered without showing signs of impatience or irritation (I did bother them a few times with questions). I was very satisfied with the finished products - performance was above and beyond what is expected. Thanks, Bell Cow for having such good employees. Price for all the work done was very reasonable. I hope not to have problems any time soon, but I know who to call without hesitation.

I was extremely satisfied with the services I received from Bell Cow! I was especially pleased with the work done by Joe and Chris! Both technicians were very knowledgeable and took the time to explain my HVAC system and the service they provided from start to finish! They were on time, very professional and completed the job all in one day! I will definitely recommend this company for HVAC services and would certainly request Joe and Chris if ever needed it again!

Dealing with a home warranty first and they give me this company. Since their initial diagnosis not one person has contacted me or returned my call. Horrible experience thus far and I'm being forced to use them.

Pt 2- received an email asking me to call and speak to a manager named CJ. Please tell me how that is possible when NOBODY answers the phone or returns calls?? Absolutely frustrating and I refuse to do business with thus company! I will keep fighting with American Home Shield and request a different contractor!

PT 3- So I finally spoke with a manager and he was very honest in his review of American Home Shield and said they send them junk equipment to install and they do NOT cover ANYTHING after they install it. He did say he was going to get me a quote for better equipment but he never sent it. Again not following up with me at all. So this review is the only email I have received from them since speaking with the manager. Very unprofessional and I wound not be using them for any services but I am being forced to use them.

Excellent service! Bell Cow was able to schedule us in 2 days and our technician Samuel was able to diagnose and fix our AC problem very quickly which we definitely appreciated considering the heat index. We will absolutely use their services again.

Extremely grateful for a smooth and easy process today! We needed new windows, but with two kiddos and 4 pets I was a bit anxious about how to shuffle everyone around. The team that came out was fantastic. Their communication and professionalism made for an incredibly easy day, and their efficient work ethic led to a beautiful job being completed in a timely manner. Thank you again for working with our family, and the job well done!

Outstanding service, it had been over 95 degrees for 4 days and my upstairs felt like 100+. They not only replaced the compressor they also cleaned and serviced both units to ensure everything was in good working order. Very professional service. I would recommend them to everyone looking for reliable and timely service.

Company schedule appointment for 8am. Technician was 1hr & 20 minutes late. Technician didn't call. I called company around 15 minutes after. Kristen rep who answered shared they should be there. I advised her I didn't receive a text or call stating running behind. I asked to please check ETA had to go work. She did, tech stuck in traffic. Didn't like that tech didn't communicate so I could have a choice instead of me calling. She told me they would be there in 30 minutes. After 8:30am called back still no tech. I I formed Kristen that was not professional. Informed her I would wait until 9am. Techs arrived at 9:15am. They apologized for being late. They went straight to work and completed job in 20 minutes. They did communicate after job was complete the work they did. I rated three because I lost money waiting on them to perform a service & every business should no time is money. Traffic happens, however techs should call or text customer to set expectations.

From start to finish their technicians were excellent. The quote was very reasonable and the works performed in a timely manner.

To the Bell Cow team members Patient, Kyle, Bryant, and TJ. Thank you all for your excellent customer service! You all came through in quickly resolving my issue in sealing off the outside entry points to keep the pesty Norway rodents out of the attic. Thanks, Christina for immediately setting up the appointment! Kudos to Chis at Terminix in subcontracting the services and following up to ensure a smooth process.

Bell Cow was fantastic! Our A/C died on July 4th (on of the hottest days within the hottest weeks this summer) Our home warranty originally tried to get appointments with two other closer/local companies who said it would be more than 2 weeks before they could even come out for an initial appointment. Third time was the charm, Bell Cow said they could be here within 48 hours! Sam came all the way from NC but arrived on time, quickly assessed the problem (blower motor died) and let me know that as soon as they could get approval from our home warranty they'd be back to fix it. Normally this process takes a couple days, not this time! Sam must have contacted his office before leaving my driveway, because the information was submitted to the warranty company less than an hour later and approved before the end of day! We had a to wait a couple of days for the part but as soon as it was available, Sam was back and had the A/C running in no time! Amazing company, and Sam is a fantastic tech! I'd give them 6 stars if available! Thank you!

We were referred to Bell Cow by our home warranty company for a hot water heater replacement. They appeared to be very responsive initially to respond to the call. However, sending documentation in to the home warranty company took several days and repeated follow-ups to ensure processing. Once all repairs were approved, Bell Cow was able to schedule within 2 business days. They were quick and clean, answered any questions we had about the repair. We were notified that our county requires inspection of the water heater following installation that they would coordinate at a later date. During this interim period of two weeks, one of the hanger straps that technician installed to support a vent duct from the ceiling had come lose and was dangling. I had reached out to let them know and asked if they would like to remedy this prior to inspection. I was told that they did not warranty their work and that for them to come out correct the strap would be an additional service call and fee. When I asked what would happen if we pressed ahead with the county inspection and the inspector found that the item that required correction, I was told that "management would have to get involved" as they could not share the courses of action that might be taken and if it would be at cost to me. I requested to speak to confirm with management and was told the same. Based on this lack of information, confidence in services provided and assurances of future services, we choose to have the support hangar repaired outside of Bell Cow prior to inspection. We did not want to run the risk of being due additional costs if the company found if the water heater failed inspection and then working with Bell Cow any further. Based on this experience, my recommendation is that consumers only use this company with the understanding nothing is warrantied and at their own assumption of risk.

This morning Eric and another young man came to my house to install two crawl space doors. They arrived early in the morning and got to work. Explained what they would do. Kyle showed my husband & I how the locking system would work. Eric got to work on crafting and designing our doors. The work was done and the area thoroughly cleaned up of all debris removed by Eric. Highly recommend.

Tech Joe came out and found the problem within 10mins. Was great service and would recommend this company to anyone.

I had a window installed by Bell Cow after another company never completed original job. They were extremely professional. Rick, Tony, and Mike did a fantastic job! It was not an easy job and needed to match a coorsponding wondow put in by original company. They went over and above to achieve the similar look, but in a way better way. Wish I had know about Bell Cow originally 6 months ago and had them do both. Highly recommend - give them 5 stars and more if I could.

Technician explained the malfunction issue and showed me the fuse he replaced. Also, answered my questions with detailed information.

(UPDATED 07/22/2025)
I’m a new customer.and the work is continuing. I will update if necessary but so far it is exemplary.)

I was being kind with the 5 Stars in anticipation of the expected service. In reality they did absolutely nothing at all.

Bell Cow was sent by Terminix to install something on my home as part of the Terminix contract. In addition, they were to give me a repair estimate on a Soffit. When Bell Cow arrived they determined the work for Terminix had already been done. It had obviously been performed decades ago. They were gone in minutes.

Though I have repeatedly called every week since, and often a lot more just to get a live body, I still do not have the estimate for the repair they were going to perform. But i’ve been told a dozen times that i would get it soon. (The secretary appeared to be just as confused as i was.)

I even contacted Terminix multiple times and they said they made several attempts but still no explanation. NADA, ZIP, ZILCH.

I have no answers at all. I’m an elderly, fully Disabled Combat Wounded Vietnam Veteran. I will post for Vets.

Great service and communication. Both gentlemen were kind and professional. Answered all questions and follow up with any requests I had. Just good ol' fashion service.