HVAC reviews in Portsmouth, Virginia

Very unprofessional. They have wasted 2 weeks of my life. They told me that the manager wasn't there so they could not submit the paperwork needed to get my job done. It amazes me how only one person in the whole company knows how to work the computer. After calling several times over a course of two weeks, the contractor they sent out to diagnose the problem said the manager was sick and that he would try and get the paperwork done. He never did. They don't want to supply their services when you have a home warranty. Don't waste your time.

We have been without hot water for 1 week. It was finally restored today after several phone calls and hassling.

Our tankless water heater was still under warranty and the water heater company contracted us out to the Air conditioning specialists located in Portsmouth VA. The address is 2618 Airline Blvd
Portsmouth, VA 23701. And I recommend NO ONE EVER GO TO THEM FOR ANY SERVICE.

They came out the day we lost hot water it was a Wednesday and charged us a $70 diagnostic fee and then said they were going to fedex over night ship the part we needed. Mind you it’s very cold out and we haven’t a family of 5 including a small toddler. The next day it was crickets.. we had to reach out to them SEVERAL times and some times the phone call went missed. Finally got in contact with them and they said they never said they were going to have the part the next day and then it was the technician called out sick. The following day was the same excuse and again no calls from them we were the ones constantly reaching out after the receptionist Catalina said she would keep us in the know and contact us which was a lie. So that Friday they tell us they won’t be able to fix it until that Monday… so that whole weekend no hot water. We are boiling water for cleaning and baths. Monday comes and they are still unable to fix it. And would not reach out to us without us calling them first and missing our calls. They finally get back to us and they say they will have someone come first thing the next day. Also a lie. The technicians did not show up until almost 3pm and fixed the issue in less then 5 minutes. We were still charged a full hours worth of work and then inconveniencing us for a week was not taken into account. This business is the most unprofessional from the managers to the technicians. We will be contacting the tankless water heater company about our experience so they can talk another look at the contract with them and save other people from the headache we had to endure with them.

Air Conditioning Specialist failed to honor their maintenance contract for our Generac Generator. The maintenance contract is paid.

They failed to do the service maintenance as stated in the contract. The office secretary gave us several dates for a repairman (12/20/24) the last date to come but no repairman ever came. Called (12/23/24) and was told a technician would call and no one called.
Today (12/26/2024) the telephone number was has been disconnected. Our amber light has been on for over a month.

We too purchased a maintenance agreement and paid in full in 2023, they came twice and now will not answer any calls or return messages. We were told they are bankrupt and out of business yet still have a website acting like they are. DO NOT USE THIS COMPANY

Elderly father had Generac servicing done. Sent payment to address listed on invoice. Returned as undeliverable. Person called him to get payment thereafter and was told address had changed.* Was told someone would be by to pick up envelope in mailbox. Hasn't happened, and no one returning voice mail messages. *What business doesn't update their billing address on invoices and web site, both still showing obsolete address?!

I am giving 4 stars since they have been great and responsive for the last 7 years. Installation of Generac generator was excellent and the first 4 years of maintenance contract was without a hitch. We renewed the maintenance contract for another 4 years in 2023. The first year, they came as scheduled and technician was professional. But this year something is off because we have been calling to schedule this service but no one is answering or returning our calls or responded to our email inquiry to the point where I have been researching if they have gone out of business. I appreciate if someone from AC could call us. Thanks.

We have a contract for our generator paid in full. They missed the last service. We have had the yellow light on and left 4 messages with no return call. First 3 were answered by an answering service, last one from what appeared to be their own voice message. If they had filed bankruptcy, would think courts would have notified their customers. UPDATE: Number is now disconnected so they are obviously out of business.

Good people

Fast service, gets the job done, great guys

Fine honest and professional people.Will call them again.

Great family owned Heating and AC service.
You are treated as family not a number.

Work is top quality and their response to a problem is quick, a very reliable and honest company

Prompt response and friendly service. Will not hesitate to use them again.

Very friendly and helpful. And took the time to explain everything to me so that I knew what I was paying for.

They aren't very prompt returning calls but I was basically looking for what and when work was done before my parents passed

We always use Clem's because they are honest, efficient, caring, and resourceful. Wouldn't go anywhere else.

I was promised for 2weeks someone would come and service our building. I called a few days ago and the owner advised she had to go out of town and forgot. Was promised again service within 24 hours and they never showed or answered their phones. very disappointing.

They were Johnny on the spot, I mean they came quick to fix the problem on my heater, they did what I asked and repaired my heater saving me money of replacement, it took them a few days to find replacement parts because they don't make the parts any more for my heater.Thank You

Employee or related associate was disrespectful and not to be trusted in my opinion. Not sure about the rest of the place or how it operates but if you have rash Employees than begs one to question....?

Beyond rude, the lady answering the phone hung up on me when I told her I received a better price. Apparently they make money off material. After calling back numerous times to further understand the situation, she claimed to have not hung up on me but “cut the conversation short.”hmm

I have been using Clem's for over 20 years. They are reliable, on time and reasonably priced. I purchased my furnace from them and Sam and Billy just left after performing my pre-Winter check and start-up. Both were courteous and efficient. My heat is now on for the Winter and I will rest assured that it will perform well the entire season. This is a local, family-owned business. I wouldn't use anyone else. Jim Ross, Chesapeake