Home Services reviews in Richmond, Virginia

I had a great experience with Zerorez. Javais said some of the stains I had might be difficult to come out, but they're all gone and my carpet looks amazing! He was very personable and efficient. I would definitely use them again.

We had a great experience. The technician Mr. J was excellent. He was polite, professional and explained the process thoroughly before he began. We are very satisfied with the results and would not hesitate to use ZeroRez again. Highly recommended.

We had a great experience with Zerorez! Our technician, Alex, was professional, friendly, and did an excellent job. We had our carpet cleaned, including one stubborn stain that had been difficult to remove on my own. The entire process was quick and painless. We'll be using their services again, and I definitely recommend Zerorez to anyone needing carpet cleaning.

Absolutely amazing service from Patrick at Zerorez! He cleaned my tile and upholstery, and everything looks brand new. He was professional, thorough, and kept checking in to make sure I was satisfied—which I really appreciated. Highly recommend asking for Patrick—he truly exceeded my expectations!

Great experience overall. Appointment set up was easy. I received a call 2 days before to go over logistics of my property and information the techs would need to get the job done. I received a call from Grant and Matthew when they were about 20 minutes out. They arrived promptly and went right to work! Matthew did a great job getting details from and asking questions. He performed all of the work to the highest level. I would highly recommend Matthew, Grant, and the Zerorez team!

Matthew was very thorough in his explanation on the types of treatments that were available for my carpets. Especially knowing I have a dog in the home. There were several rooms that were compromised due to dog urine and after completion things look great and no smells. I will follow up in a few days as this is usually the case with most carpet cleaning services. All in all a great experience.

Some of my carpet feels extremely wet, while other areas feel as if little or nothing touched it. After spending MUCH time moving lamps, knick knacks, etc. (per instructions), no furniture was moved to be cleaned under, as other companies do. The tech pretty much lied about moving furniture, twice. Also, I thought 2 closets had been included in my quote; tech said he didn't see them listed, so more $$. Also, he didn't seem to spray much solution on carpet, but my carpet was not real dirty; still seemed a little iffy to me. I mentioned that, too, but he indicated it was sufficient. Tech was polite, but not really truthful - only had 4 weeks experience. Really? Would not use these guys, again. Disappointed ☹️

I got a call ahead of his arrival which I appreciated. He worked quickly and did a great job. I appreciated his recommendations and thoroughness. My carpet looks fabulous.

I was very happy with Zero Rez Carpet cleaning results. Patrick was very thorough. He took his time and explained their process and additional services available in a no pressure, informative way. I would highly recommend ZeroRez for carpet cleaning. Bottom left of photo shows before, upper right shows after.

This is my second time for carpet cleaning. Very good and great results. Customer service is very good. Thank you.

Zania arrived early and came ready for the task. She did an excellent job. I believe she exceeded my previous cleanings. Highly recommend Zerorez for their outstanding service and flexibility accommodating my schedule.

5 stars!
The Zerorez team was professional, thorough, and genuinely enjoyable to work with. They were incredibly knowledgeable about the materials they were cleaning and left our 10-year-old couch looking nearly brand new. They also tackled two area rugs with pet stains and applied a stain guard to help protect against future accidents. I couldn’t be happier with the results or their level of service. Highly recommend! Thank you!!

Our technician on 9/10 provided outstanding customer service! He was punctual, very knowledgeable, detailed, and professional. Our carpet looks great!

Thank you!!!

Good Carpet Cleaning. We’re here at the appointment time and finished in about an hour. Great customer service.

Wow! They worked a miracle! We had carpet in one area of the house that was badly stained with dog urine. The team made recommendations on how to address the issue and were transparent about the cost (which was reasonable for the amount of work that was done). The carpet now looks brand new.
I was actually shocked Communication was great from beginning to end. They did everything they said they were going to do, and more.

This was my second service with Zerorez, and once again, I had an amazing experience! Scheduling was quick and hassle-free, and their pricing is very reasonable. My technician explained the process both before and after the cleaning. He was thorough, took his time, and never rushed the job, which I truly appreciated. My carpets look fantastic. I highly recommend Zerorez for their professionalism and exceptional service.

The best carpet cleaning experience ever! The Representative was awesome, professional, polite, and knowledgeable. Ir's Zerorez from now on!

Zachary arrived in a timely manner. All rugs were assessed and appropriately priced accordingly. He picked up 3 rugs and will return them within a week. All representatives for this Company have been very pleasant to work with.

A lot of companies promote themselves and are not truthful…Zerorez is not one of them!! Excellent service, great product, awesome staff! Their commercials are truly a representation of the high standards and customer service.

Stephan came and did our carpets. He did a good job. It was very friendly. I was promised I heads up phone call, but that never happened. But everything turned out fine in the end thank you

Very good carpet cleaning, they do deep cleaning using a citrus spray and use a specialized tool to apply heated specialized pH water (which acts like soap) no muss no fuss, and helps to remove chemicals from older cleanings as well. Would not work for again, but the results speak for themselves