Home Services reviews in Richmond, Virginia

unprofessional

Great cleaners

Incredible thorough job well done! Very pleased and the price was extremely reasonable!

I love the services this company has performed in my home for at least 3 years! I highly recommend them!

Great cleaning company! That manger Aj is a very hard working man! Props to him!!

They were very thorough and extremely friendly I would recommend and reuse if I was stating in the area I used the move out package. The prices were reasonable as well! Thanks so much!

Did an amazing job cleaning my oven! 👍🏾

Highly professional and top notch service! Everything was spotless from floor to ceiling. I felt like I walked into a brand new home. I'd hire them again and again!

I requested a whole house deep clean and overall a good job was done. The only thing I take issue with is that the bathtub in the main bathroom was not cleaned. The shower walls were cleaned, but not the tub.

Not impressed, 250 wasted and they didn't clean the oven or refrigerator as I requested initially. Only 2 individuals came for 1500 sq ft home. They ran out of time. Base boards are ok, since they focused all their time and energy on them.

They describe themselves as new construction cleaners. Don't make the mistake of using them on a new home construction clean-up. Completely missed large areas of dust wipe-down...came completely unprepared for ceiling cleaning and did it as an afterthought after much prodding. They completely ignored the outside house area for construction debris.

Royal Cleaning has been cleaning our church since June 2020. They made it possible for our church doors to stay open during the pandemic. We are so grateful to Wanda & AJ for their commitment. They have both been so flexible, helpful and kind. They are thorough and you can smell and see the clean. Each time I have contacted the company and spoke to Wanda or AJ it was always professional and courteous. I definitely recommend them to anyone that needs a cleaning service. Thanks LCC Staff

I hired Royal cleaning to handle some major dust throughout our home after refinishing our hardwood floors. It was everywhere. They did an excellent job over two days to clean our home before the movers returned our furniture. I’d definitely call them again for another cleaning job.

Royal Cleaning Services did an outstanding job on my house cleaning. They were thorough, efficient, and paid attention to every detail, leaving my home spotless and fresh. The team was professional and courteous throughout the entire process. I am extremely satisfied with their service and would definitely recommend them to anyone in need of top-notch cleaning services.

!!! BEWARE !!! Do better research than I did before choosing this company to do a job! I own Hogshead Cafe on W. Broad St. in RVA (feel free to contact me about details on our experience) Our tile floors were in desperate need of cleaning. I turned to a professional company to take care of the task. When Ms. Wanda & company came to see the space, she stated they could get the floors sparkling clean, (machine clean) then provided a quote. As a small business owner, I decided to also hire a small business for the job. As others stated in recent reviews, this company DOES NOT have the proper cleaning equipment for jobs they take on but you will be lead to believe they do. Layers of dirt/grease/grime needed to be steamed & machine cleaned. They arrived with SWIFFER MOPS & SPRAY BOTTLES! When I asked one of the gentleman working on the floor if they would be polishing it with a machine, he said no, we were told we wouldn’t be doing that. That was my whole point of hiring a professional, to come with the right equipment to do the job. My Staff was flabbergasted at what the floors looked like for $1750. We could’ve done that ourselves if SWIFFER mopping would’ve gotten it clean. No attention to detail around baseboards or stationary fixtures at all. (pics provided) We had to clean it up again after they left, as it was in such sad shape. I was unable to be there to see it when they left to ask questions. My Staff was unsure how to handle what they saw. End of the story is, the floors looked worse than when they started. Completely dull with no shine, lots of dirty water marks left from shuffling a SWIFFER over it. Cloudy, streaky marks, grease still caked in grout, absolutely no attention to detail on any corner work. Ms. Wanda said they could try to come back & get all the spots they missed, albeit not offering to help move the furniture & redo the floor with the PROPER equipment. A $50 deduction was given after I declined having her team come back with SWIFFER MOPS. There are many other QUALITY small businesses out there that will provide quality services, as Royal Cleaning Services IS NOT IT 👎

Excellent job of deep cleaning a home that had been trashed and abandoned. Open rotting food left on counters and stove, dirty litter box, mildew on walls, smelly dishes left in the sink, trashed carpet, etc ...it looked hopeless. Wanda's crew arranged for the dumpster, cleared the home of trash and furniture, even disposed of the refrigerator filled with rotting food. Then they deep cleaned the inside better than I could have imagined. Very thankful for the fast response and professionalism of her crew. Thank you!!

I recently hired Royal Cleaning to do a deep clean of my home, and I couldn’t be happier with the results. From start to finish, their service was professional, efficient, and honestly impressive.

I spoke with Wanda at Royal Cleaning Services and described to her that I was interested in her services as I have been renovating my home over the last 6 months or so. She came by and gave me a quote of $1000 which I thought was very fair. However, as we began discussing what is included in the service for $1000 she says, windows, globes, ceilings etc. are not included. Well when I think post construction I think lots of dust and debris from contractors demoing walls, cutting lumber, sanding etc. So, this clean up would require cleaning top to bottom with no stone left unturned. We agreed and I hired her and set a date for her to clean about a month out. The night before I sent a text just verifying our appointment for the following morning. I got no response that evening, however at 6:30 the next morning as I was expecting her within the hour i get a text stating "Unfortunately my team will not do the post construction clean up". So, after waiting a month for her and her team I get this response. I could have hired another company a month prior but I was more than willing to wait on Wanda and team as she had already invested time in coming out to quote. I would highly recommend getting full disclosure and transparency from Wanda prior to hiring her and her team.

Review: -1

My first experience with Two Maids & A Mop. I requested the premium cleaning. I received a call from the owner who provided details on the process and then a welcome packet. The crew arrived 1/2 hour early which was good for me since it was the end of the day. I felt like I had moved in a new house for the first few days. The bathrooms were spotless. There were a couple of places missed with cleaning windows and those that had a little dust but nothing major. Would request their services again.

Never, ever have we had a maid service that cleaned so thoroughly every single time. Everything really is clean; not just dusting and mopping, but baseboards, cabinet fronts and the inside of the microwave. They have a notebook for our house that lists the things that are important to us. Everyone, including the office staff, is friendly, accommodating and professional. The price is very competitive. I highly recommend them to anyone and everyone.

They were professional and did a good job cleaning our house. Bri & Emily were very polite. Even when I pointed out areas they missed they just apologized and got it done. I especially appreciated the supervisor coming at the end to inspect the work. They took a load off my shoulders cleaning this house and I'm glad I called them.