Home Services reviews in Richmond, Virginia

A sick relative, after relocating to a new apartment, needed help. I hired Two Maids for her since I wasn't in a position to clean on a biweekly basis. The great reviews lured me in and the hiring process proved extremely easy. Communications were seamless and the work performed was thorough. During this post-COVID era where customer service is a fraction of what it used to be, it's nice to find a company concerned with client satisfaction while providing professionalism. THANK YOU!

Having to ask for areas to be re-cleaned more than once does not reflect the standards and quality that two maids advertises. Though professional in appearance and arrival the quality of their cleaning lacks. Overpriced service for a job that wasn’t completed with the quality cleanliness I thought I was getting. They wipe around messes for example I had soaps and lotions on my sink. Instead of removing the items and cleaning the sink and wiping/scrubbing any dirt scum and then placing the items back they just wipe around it. The shower walls still had soap scum and spots and had to ask to re-clean. After I checked the second time I didn’t want to readdress to clean the shower handle as well so just got irritated and dismissed them since they said they were done. They said there was a quality inspector that can come but since I was there they didn’t need the inspector. The time they took was only an hour and 15 min. A deep clean should at least take 2 hours.

Overall we are very satisfied with our experience. The scheduling and payment was handled efficiently and was very easy to navigate. We were quoted the exact price and received very timely communication. We were asked all questions necessary to perform the cleaning, and were treated with nothing but professionalism regardless of my major delay in getting back to them. We left a checklist for the cleaners and they marked off everything they were able to get done, and it looks great. We will certainly use Two Maids in the future and will definitely recommend them!

House was in great condition when I checked on it, easy to work with and schedule.

After talking to and getting quotes from 3 companies, we decided to go with Two Maids. I scheduled the premium monthly service. The team arrived a tad over the scheduled time window, which was not a problem. I showed them the areas and let them go about their business. After only an hour and 15 minutes, they claimed they were done. Said they had dusted, cleaned windows, all they were supposed to do for "premium" service. I checked around a bit and found that the whole top of the leather sofa was full of dust and hadn't been touched. There were crumbs on the seat of the sofa that were not vacuumed off. Fingerprints on fridge, smudges all over glass kitchen table. I had them vacuum crumbs and clean up fridge, paid them and they left. Upon a more complete examination, I found many areas undusted and any areas that were done were done hastily and incompletely. My glass shower doors were not cleaned either. Needless to say, what a rip-off! I have previously had cleaners from a Thumbtack referral and it took them 2.5 hours to thoroughly clean the same area, but when they left, all was sparkling. I would never leave someone's home in the condition Two Maids left mine. Totally unacceptable. Unfortunately, you don't get a second chance to make a good first impression. They will not be back.

I am mostly satisfied with the service. Both, Kim and Cam were professional and courteous. Kim was very friendly and warm. She is excellent at building rapport and providing excellent customer service! As long as I was present, she communicated and set accurate expectations for me. The cleaning was good. There were quite a few areas(floors) that I have had to go over and clean to my liking and the bathrooms were not as clean as I expected them to be. Aside from those things, the house smells clean and there is very little dust still remaining. I have a new home, now, and I am willing to try the service again.

The team did an excellent job cleaning my one bedroom apartment. I opted for a deep clean and I was very pleased with their efforts to get this place ready for my building to show to replacement tenants.

They communicated where necessary but were not overbearing. Will certainly give them another shout if I need another cleaning.

Good place. Manager good guy. They clean my house very good.

We just had our first experience for my parents and they were beyond thrilled. My mom has very high standards for cleaning and her expectations were not only met, but exceeded! Friendly, efficient, and thorough- we look forward to having them again!

The Cecils

The previous tenants left my rental property in poor condition, with the tub especially filthy. I am incredibly grateful to Two Maids for stepping in on less than 24 hours’ notice and thoroughly cleaning the property to move-in ready standards. Their exceptional work saved me from having to resurface the tub, and I truly appreciate their professionalism and efficiency. Highly recommended!!

While the cleaners were very nice, the deep clean felt like a normal weekly clean as there was still residue and gunk on the counters and cabinets/walls that could have been removed with a little elbow grease. Neither the front door nor the glass door was cleaned, with visible finger prints left on both. The living room felt untouched and with no special efforts put in (couch not vacuumed and blankets haphazardly folded). Two Maids said this service was not included, but at $450 it seems ridiculous to not include a simple couch vacuum. The cleaners didn't clean the oven because it was already relatively clean, but I still paid for that. Overall, it felt like way too much money for minimal effort and like a regular clean rather than a deep clean. The manager also assured me the cleaners would arrive at 8:30 as / was going out of town, yet they didn't arrive until shortly after 9am. I would not use them again and would instead spend less money for a better job somewhere else.

Amazing cleaning service the best in town I especially love Ms.Jeanette she always leaves my house squeaky clean

outstanding customer service and always prompt, friendly and thorough. I can't say enough great things about this company and I've been a happy client for over 3 years!!

The new owner of this company has plenty of experience with running a cleaning business since he owns multiple other locations. If you want your home cleaned then you came to the right place.

Nothing better than coming home to a clean house! Two Maids can make that happen! I'd give them 20 stars if I could! What the heck...20 STARS for Two Maids.

I have complete faith in my cleaning team. They always complete ongoing tasks and ask if there is anything new that needs to be done. They treat our home as if it was their own in the way they clean and address problem areas.

This team did an excellent job in my home.  They felt right at home as if they were family.  There was great communication even with my grandbabies.  They cleaned areas that I would have never thought of.  As well as using their equipment, they were on bended knees and once I seen one of the ladies sitting on the bathroom floor.  My house is sparkling clean.  Out of seven companies I called, Josh gave me an in home personal quote of what needed to be done & not just based on the standard bedroom/bath sizes.  I highly recommend you take the time to contact them for your home.

Two Maids has always gone above and beyond for their clients. If you need an in-home estimate, they are happy to do that! I cannot recommend them enough!

My husband and I have very busy work schedules, and we love spending our weekends relaxing or doing things together as a family. Two Maids makes that possible by helping keep our home clean, and they always do a fantastic job. Thank you!

We had the pleasure of visiting and working with the Two Maids Richmond team — what an awesome group! You can tell they genuinely love what they do and take real pride in their work. That’s exactly the kind of company you want to hire. We highly recommend Two Maids Richmond!

Two Maids are the best in town! We have had nothing but great service! They are reliable and have detailed work! I come home happy, my house is clean and chores done! Thank you!