Home Services reviews in Richmond, Virginia

Robin came out today and did a fantastic job. She was fast, efficient, professional, and friendly. I’m very pleased with the services rendered and look forward to continuing to use Merry Maids in the future.

Merry Maids of Richmond VA does a great job for us at our home! It's totally worth the investment to use their cleaning service. It saves our sanity. Strongly recommended!!

I was very pleased with the service and response I recently had with Merry Maids, when I had to cancel and then rescheduled a cleaning for my mother-in-law. She had sick and once she was well enough her apartment desperately needed cleaning. It was easy to change the appointment and when they arrived there were two people cleaning.

Merry maids has been consistently wonderful. I always come home to a house that is totally clean—smells good but not medicinal and not a speck of dust. I really appreciate the level of service and obvious care.

Had a move-out cleaning performed. Caress did a great job! The house was so much cleaner thanks to her hard work!

The cleaning team of Robin and Sydney did a fantastic job. My daughter commented that they got stands out of her bathroom that she didn't think would ever come out due to her frequent hair dying. They were also very thoughtful and working around me who was still recovering from shoulder replacement surgery. They were on time and easy to work with.

I’ve had Merry Maids clean my house three times now and the experience has been wonderful. They get the job done and are great to work with. Would recommend for your cleaning needs.

If I could give ZERO stars I would. I requested an estimate online which showed $157 for initial deep cleaning and $57 biweekly. I booked the appointment prior to having my other services done. First off they just assumed I was a female and left me a message calling me Miss (not a big issue but what’s with the assumptions???) I spoke with I believe April and she told me that she needed to contact corporate to find out what was going on but since I was quoted that it should be honored. She promised to call me back the next day. I waited all day for a call and finally called back myself. Another person there said she left a message for me that the biweekly price is $85. I had to request again for her to call me back. So you don’t honor prices as you say you do and you promise call backs to prospective customers and just leave them hanging knowing they are on a time schedule. It’s bad business all the way around. If this is how a prospective customer is treated imagine if you actually hire them and there’s an issue, I’m sure they will be more than happy to take ZERO responsibility for it. Do better Merry Maids!!!

Worst service ever, even my kid can do a better job of cleaning. The rooms were not vacuumed properly dust and food particles were in the corners of the rooms, spider webs still hanging in the corners and windows, and items that were moved for cleaning were not moved to their original place.

Horrible experience. I paid for a deep clean and nothing was actually cleaned. Floors weren’t mopped, surfaces weren’t wiped, and cleaning products were left in my shower. When I called to ask what I even paid for, I was promised call backs that never happened. The manager offered $20 as a “solution,” which is insulting. Save your money and book someone else.

Esperanza did an amazing job! The best we have had to date! She was thorough and my house looks wonderful! Pleasant and friendly as well. I really want her to come every time!

I had the pleasure of having Esperanza come out and clean my apartment. Cleaning wasn't understatement. The expectation was met and far exceeded. Not only was my apartment spotless, but she neatly organized everything and clean far beyond my expectation. Things were left better than I would have cleaned, and that's coming from somebody with a military background. I was overjoyed to see the meticulous attention to detail in cleaning everything and I would highly recommend not only the company but Esperanza herself.

I booked Merry Maids for a deep cleaning as I was moving out of my apartment, and can’t recommend highly enough!! Communication was fantastic from the start right through the day of cleaning.

To Merry Maids, Esperanza is an absolute gem, her work went far beyond my expectations- my apartment is cleaner than the day I moved in!

Extremely professional and did an excellent job cleaning our home while also working around us. Mick and Jackie are lovely people!

I am so happy to finally have my service back. It is such a pleasure to walk in and see everything so nicely done. I have 2 referrals for them right now. Everything these days requires patience trying to get staffing worked out for them, worth the delays!!!

Our cleaning team has usually been led by Nicole, and she, Stephanie and Summer do an excellent job. The best cleaning service we have had in the Richmond area.

Glenda and Tiffany did a wonderful job cleaning our home with great attention to detail. They are both very friendly, professional and are sweet to our dog.

Jaye and her crew do a great job consistently and quickly, happily accommodating any special requests I have from time to time. Love these ladies!

DO NOT get your homes cleaned by them! This company is very unprofessional. First, you are getting over charged for the cleaning services, their cleaning products that they use consist of mainly water. Their employees will steal out of your home, ive seen the majority steal out of homes. Management doesn’t care and will not bring that up to attention because they will sit around and smoke weed all day. Please take your hard earned money to a more professional and caring cleaning company.

Three words describe our Cleaning Authority experience: Competence, Cordial, Satisfaction. The team of Carrie, Cristy, and Jashone get right to work, they leave nothing undone, they are always cordial, and we cannot be more satisfied. Pretty hard to beat that for doing a job well!

I was on vacation when the cleaning was done. I have no idea who the team were. I am most dissapointed in the quality of the work. We returned yesterday. Several things were ignored. Master bath was not cleaned properly, kitchen sink was not cleaned. No items in the livingroom were wiped. I hope these things were not done because no onn was home.