Reviews of local pros in Springfield, Virginia

The individual who serviced the fridge knew the product and identified the issue right away. He was professional, showed me the issue and told me what he was going to do to fix it. He had to remove the freezer door but the price was good compared to the work he put in it. He was efficient and completed the project quickly. I would use this company again.

Very responsive to an online request for service. Didn’t have the parts needed but returned two days later as pledged to quickly fix. Left the area completely clean. Very reasonably priced. Will use again.

Jed was early for our appointment, but he gave us 40 minutes’ notice he was coming, so we were ready for him. It took him all of five minutes, if that, to diagnose the problem, and no more than 15 minutes to fix it. Great service! Highly recommended.

Technician was professional, courteous and explained what was broken and how to fix it. The part was not in stock due to the stove’s age. He found an acceptable replacement and had it shipped. He knew I was going on vacation and came on a Saturday. He exceeded my expectations. I would give him a 5 star rating. His customer service is unparalleled.

Highly recommend. They kept me abreast of their schedule and the technician arrived 15 minutes into the window.
He immediately diagnosed the problem, a clogged drain line, and knew the solution. He explained what and why he was doing. He quickly and efficiently made the repair and did a great job cleaning up after himself. Whole process was seamless.

The technician, Chad K., was very professional and timely. He came prepared and successfully diagnosed and repaired the issues, as well as being patient enough to explain them to me. I'd be happy to recommend him and the company to my friends and family.

My motherboard had been tripped. The repairman was honest and did a thorough check to be sure that is all that had happened. I had disconnected the cord and let it reset itself. However, I still wanted Vision Appliance Repair to double-check to be sure that is all that was wrong. They did and were satisfied that all is well.

Hello
for me The experience with Vision Repair
it was very good
even the technician
He gave me advice that I did not know before
what detergent to use and more
I'm very grateful
My experience with the technician and
vision Repair was fantastic.
I give them 5 stars.
Thank you Adam!

We had a positive experience with Vision. They were on time and did a good job communicating everything from arrival time, to the issue and price, to how we can keep the issue from representing itself in the future. It was an easy process and we’re happy with the result and price. Will use their services again if needed.

Chad at Vision Appliance was so helpful. He came right on time, communicated about his arrival, and took a look at two appliances that were malfunctioning. He was able to repair my refrigerator and helped me get a cheaper repair to my dishwasher as it is under warranty. He also advised me on a few things I can do as a new homeowner to save money and time! He was fantastic. I will absolutely use vision Appliances for all my repair needs.

I have called Vision Appliance Repair twice in the past year to fix kitchen appliances that I would have had to replace otherwise. Both times, the professionals who came to my home worked quickly, explained the problem and what options there were to fix it, and gave me space to make a decision. I would recommend them to anyone in the DMV.

Kal came to our property and serviced our refrigerator. 7 weeks later it was causing the tenant same problems. Even though the 30 day warranty had passed he refunded most of our money. Vision Appliance is professional and stands by their technicians work. They are committed to making sure the clients are satisfied. Thanks

Technician came out as scheduled to repair dryer, which had apparently only shorted, but spent the majority of the appointment complaining to my husband. I'd already tried a couple things to fix it by replacing the power cord and thermal fuse myself (the wife) after failing to disconnect the buzzer which aggravates our dog, and the back panel was left off for ease of access. I had included this information in my service request, but the tech himself had not been made aware.

I expected a courteous professional, not one that would make me or my husband uncomfortable with his unsolicited questioning of our authority to try and fix the appliance before calling in assistance. If it was against company policy to work on a dryer that was "open", I could have re-secured the back panel ahead of the appointment and let him reopen it himself, had I been informed of such a policy.

Please consider communicating these expectations with your technicians or including your expectations for clients in the pre-appointment call. We appreciated the ability to schedule online.

This was the first time I’ve used a repair service that technician both came within the promised window (early in it, too), and consistently texted to let me know he was en route. Chad K. was knowledgeable and professional (didn’t hesitate when we asked him to remove shoes or don a mask), and suggested a fix for the fridge that could save us money. Communication was great; all costs fully disclosed. The parts we ordered came quickly and were installed right away.

Replaced water line to dishwasher with upgraded hose. I liked that they were able to do this while I was not present, getting a key from the front desk. As far as I know, everything went well. The price was the full price quoted; it had been stated that I "might not need all" the hoses so the parts charge might be less than the quoted $30. I should have needed only one hose, but the price was still $30. Also I had to give my credit card number in advance since I would not be present, but was told it would not be charged unless I approved this. I wasn't asked, just charged. Minor concerns, really. Glad the job is done.

I used to use ABW Appliance Repair for all my appliance service needs but when my fridge fresh water system needed service and I called ABW to set up an appointment, I was shocked and disappointed with their new ridiculously-expensive pricing structure and long wait time to get an appointment. I can not do business with a company that I feel is ripping me off and doesn't care about customer satisfaction. So I decided to look elsewhere. I went with Vision Appliance Repair because of their excellent reviews. Vision was able to send someone out the next day. The repair person diagnosed my problem quickly, ordered the necessary pair before leaving my house, and came back to complete the work as soon as the part came in. The cost for Vision to do the work was half the amount that I had been quoted by ABW. Vision is a family owned business that has very fair pricing and cares about their customers. I highly recommend Vision Appliance Repair!

Update: 27 April 2022 - Jed was lovely and we thought my dishwasher was fixed but when he left, he did say in case it wasn't working right, he'd order the part I broke and come back. I have called Vision Appliance Repair now 9 times since, and can not get an answer, an update, or an ETA on whether that part has been ordered and when I might expect it. Keeping perspective, I got quick service at a reasonable price, but in the end, I paid $189, don't have a functioning dishwasher now for 2.5 weeks since the "repair" and have no path to fixing this because the communication is awful/non-existent. I have gotten a call-backs, but the staff is never aware of the issue, we are always going back to the beginning, and they never have information for me, just a promise that they'll contact the repair man and he'll reach out to me; he hasn't. So sadly, I went from a 5-star delighted customer to an exasperated one who would never use these guys again. Will be happy to amend this if we get the thing fixed.

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I am so pleased! My old dishwasher recently stopped cleaning my plates and all the YouTube videos and DIY articles couldn’t help me to clean the filter and the hose. I called yesterday for a next-day appointment. Jed arrived right within the window, provided his assessment and estimate, and worked quickly to repair my dishwasher. I broke a plastic tab off the arm while trying to fix it myself and Jed made sure that it was no big deal to avoid charging me for extra parts. I would gladly call Vision again if I had any issues with any household appliances. Thank you, Jed!

Adam arrived on time, diagnosed the problem, let me know the cost and promptly fixed my oven. Very courteous and professional. Would definitely call Vision again if needed.

I rarely write reviews but feel a good appliance repair can be hard to find.
I highly recommend Vision. Great on phone, service person was knowledgeable, professional and polite. Price was fair. Will definitely use them again.

The technician was within the timeframe provided by the company. Was able to diagnosis and repair my freezer in minimum time. He was also very helpful with explaining the issue and what to do should it happen again.

We have called on their services several times just this year on three separate appliances, a Maytag washer, a dryer and a Jenna stovetop. In each case they have not only responded quickly, but have thoroughly assessed the problem(s) and found the correct parts and procedures to replace and repair the damaged items. I recommend these folks for their professionalism, kindness, thoroughness, courtesy and great value.