Reviews of local pros in Springfield, Virginia

Good service

Graves Design & Remodeling went above and beyond in our bathroom renovation. The quality of the materials and workmanship was outstanding. They worked within our budget and kept us updated throughout the project. The end result is a bathroom that feels like it belongs in a luxury hotel!

We had a very good experience with Graves Design and Remodeling. After checking out a bunch of companies, we're really excited about this one! From the first phone call to the completion of installation, I admired the professionalism and skill of their crew. Also their prices were competitive. If I had to do another remodeling job, I would definitely have them do it.

Great work

Fair prices and great work.

Very disappointing experience working with Graves. Did not follow through and did not honor the warranty. This was on an over 150 k renovation.

We loved working with Graves and would use them again. They were on time, professional, courteous, and detail oriented. I would highly recommend them.

Hired Graves to build a new porch on the front of our house. Extremely happy with the finished product, and Doug and his team are great to work with!

Terrible Experience. Signed a contract, made a downpayment, and no one contacted us for months except for grumpy excuses. After 8 months of no work, we asked for our money back and were threatened with a lawsuit for asking for a refund. Hired a lawyer and threatened to sue to get our downpayment back. After 13 months, we finally got our money back. No work was done and we wasted 13 months and $1000 paying a lawyer. Do Not Hire!

I went to see them at the Dulles Expo center today .
A rep. asked me what I was looking for and when I mentioned " Convert Half To Full Bath" . He said arrogantly "it will Cost 20000$ plus" and that too without even looking at my house.
While I believe with all rating the company gets their Clientele may be rich but with the arrogance he spoke I believe he thought that I landed in Dulles from a foreign country and came straight to him.
Springfield there are better reasonable contractors.

I'm extremely thankful I chose Graves. I had a large unfinished basement that I wanted to have totally finished with some very specific soundproofing requirements along with a full bath etc... I had at least half a dozen contractors come out to give quotes. In addition, I had a very tight deadline. Their price was competitive, not the cheapest, and not the most expensive.

Graves was the only one who actually thought "out of the box" and gave some excellent recommendations, they were able to put the bathroom in a totally different spot than the rough-in, and they were able to move a column and wall to make the entire basement more open. Things I didn't even think were possible. I even talked with the state inspector when he was at the house, about the specifics and he confirmed that it was no problem.

I would check on the progress in the basement every few days, and I might notice something that wasn't quite right. The next day or two I'd check on it and they had either fixed it, or taken it down. So I didn't have to bug anyone to get the details correct.

The end result looks amazing, far beyond what I expected. The bathroom is just beautiful, the colors, carpet and trim look incredible as well. I'm so glad I didn't go with another company.

They also came in on time and on budget! I thought for sure no company would be able to make the deadline, but they seriously were on top of every little detail.

Needless to say I've had several dozen people in the new basement and everyone is blown away by it. The first thing they ask is - "wow - how much did all this cost?" And it was in the same range as a standard "builder grade" that other contractors were quoting.

Doug's crew designed and built a total rework of a split level. They transformed the main level into a gorgeous open concept space with 9ft ceilings and a soaring vaulted great room. They added another level above the main level with a master bedroom and bath. They also redid the other bathrooms in the house and seamlessly melded the old parts of the house with the new parts so that it looks as if it were built all at the same time. The work is impeccable and the attention to detail was fantastic. Doug and his crew were open to our suggestions and also helpful in making cost effective and functional decisions. I would use them again on a future project

Doug brought my small, 25 yr old kitchen into the 21st century! His price beat another contractor's estimate, and the level of personal service was fantastic. Doug took my rough idea of a Tuscan kitchen, helped me to refine it and made it a reality. He and his team were professional and courteous. My kitchen is still small, but it is beautiful. Doug has other much larger projects, but I always felt like I was a priority. He went above and beyond for me (fixing a problem that was caused by the delivery folks) and I will use him again for every remodel I have.

Fantastic work done by Graves. They remodeled our hall bathroom and expanded our master into a walk in closet. The design process was easy and Caroline gave us great recommendations for everything.

The whole process took 6 weeks and they kept on schedule even with a few surprises. When they found an issue, they worked hard to resolve it quickly and keep moving. The work was done at the end of may and beginning of June during the coronavirus, and all the workers wore masks when they were within 6 feet which we really appreciated.

The project finished on time and only a couple thousand over what they quoted at the beginning because of the unexpected plumbing issue and a window replacement that we requested. Working with them was pleasant from beginning to end. Whenever we had questions, one of the Chrises would get back to us immediately. I would work with them again!

We had a minor leak a few weeks after completion and they were here within an hour of me calling. The leak wasn’t caused by their work but they fixed it anyway, which was awesome.

Graves Design and remodeling did a phenomenal job on my home. I had a major renovation taking the back of my house to an open concept layout that included the removal of major walls, a small addition to the dining room, a complete kitchen and laundry room remodel along with the addition of a real pantry. Plus, we added a large addition off the kitchen. Doug, the owner was not only present for the work, he often got his hands dirty. I was impressed with their vision and excitement of seeing our project come together. Before I signed with them, I called their reference and every word was true to form. We are VERY happy with the outcome of our beautiful new space.

We had a great experience with Graves. We originally asked Chris to design a sunroom and bathroom off our living room. We wanted the option of turning it into a first floor bedroom later on. He gave us a design, but then gave us an option of a larger addition, adding the sunroom off the kitchen, a small deck, and a spacious master bedroom with closet and ADA accessible bathroom, at a cost of about 30% more. He showed us how we could repurpose our carport shed to become the back end of our new large bathroom. The rooms are up on pillars, so we had heated floors installed. heating and the heat and AC come from ceiling units. Now we can move to first floor living any time we want. He also created a design for finishing half of our basement, and we opted for that also. Chris is quite a creative designer; he shows you features you didn’t know you wanted until you saw them on paper or a 3-D design. Caroline was great at helping us pick out paint, tile, and fixtures. Chris and owner Doug Graves came frequently to the site to check work and solve minor problems. The County came out several times for inspections and approved the work. The work crews were polite, pleasant and prompt. We had a few communication problems, but those were resolved. We showed appreciation with drinks, snacks, and occasional lunch money, and they were very appreciative. After we had paid in full, we realized there was a bulge in the wall of the bathroom and that they had not cleaned up the construction dust that had settled on the tops of items in the basement. Chris sent people out promptly to take care of these issues. Generally, the workers cleaned up the work areas and organized the materials at the end of the day. We highly recommend Graves Design for excellent, reasonably priced work.

Go elsewhere! Save yourself the drama and total lack of accountability. One excuse after another from begging you for a payment to pay his workers, repair upon his endless repairs with always the response "I got rid of him now I'm sending you my best" and now being completely ghosted when the poor workmanship is truly showing itself! Please see the attached ceiling, under the roofing to the extension he placed but "it's not our problem" followed by complete silence and no return calls. Pm me for additional pictures and details. Go elsewhere! Save yourself the drama and total lack of accountability. One excuse after another from begging you for a payment to pay his workers, repair upon his endless repairs with always the response "I got rid of him now I'm sending you my best" and now being completely ghosted when the poor workmanship is truly showing itself! Please see the attached ceiling, under the roofing to the extension he placed but "it's not our problem" followed by complete silence and no return calls. Pm me for additional pictures and details.

We are very happy in our renovated house! The crew was hard-working, punctual, responsive to my comments and suggestions, and very good at paying attention to detail. The woodwork was especially fine. Since it was such a complicated job, we had some scheduling back and forth, but my calls were always acknowledged. I felt I was in capable, trustworthy hands throughout. Doug was forthright about the gas lines in my 80+-year-old home and we compromised with gas fires and wood-burning stoves in fireplaces, that look very nice. I feel this is a company that stands by its work and its word. We were all so pleased with the kitchen that Caroline, the designer, had it professionally photographed for the Graves website.

Graves completely overhauled our home, turning our post-WWII chopped up Falls Church Cape Cod into open living luxury. Over the course of 7 months, Graves remodeled nearly 80% of our home. The biggest change was rotating our stacked staircase 90 degrees to allow our first floor to be completely open. This enabled us to move and expand our kitchen, build an entryway onto the house and really make our space more usable. Prior to this change, we had whole rooms we weren’t using and would fight for counter space in our small galley kitchen. We now have a semi-custom kitchen with large island perfect for cooking and entertaining. Upstairs we popped up the back half of the roof (shed roof) so that we would no longer hit our heads on the sloped ceiling, upgraded HVAC/insulation, built a walk-in closet, added a double-vanity master bathroom with large shower and WC - overall creating a second floor master suite. In the basement, we finished off the space, so we’d have an exercise room and tv area - plus replaced some features that needed it (new sump pump, drainage). Outside we got a brand new driveway complete with appropriate drainage to pull water away from the house. To say that we’re pleased with the changes is an understatement.

We looked at multiple companies before making the decision on who to use. Graves was the only company to really listen to our concerns with the current space and offer a solution in which we could envision living. All other contractors offered the “easy” (and uncreative) solution of building a big addition on the back of the house. This wouldn’t have tackled our problem with unusable space.

Graves prices were reasonable and actually came in a bit lower than some of the bigger names. The contract was set up in such a way that we didn’t have to worry about being nickel and dimed as issues popped up. Early on in the process, we did have a budget. We could have stuck pretty close to it… but as we started to pull things apart and think critically about finishes and features, we realized that we didn’t want to go through a future renovation. As a result, we changed scope, schedule and our budget increased. We were under no pressure from Graves for this to happen and made this decision on our own. We’re super glad we did.

As is the case with most contractors, time estimation and scheduling could have been better. Sometimes we would hear that something would be done the next day but in reality would be done within the next week or two. There were usually reasons for the wait and communication could have improved. We found some of the contractors were more respectful of our space than others. We had most of our items in storage, but the crew still managed to damage a few items we left behind. With such a large project there were bound to be a couple accidents and each time there was we spoke with the owner Doug and he promptly corrected the situation.

The best feature by far of using Graves was that they take pride in their work. Anytime Doug came by, he would inspect the work of the team and make them start over if it wasn’t perfect. Even a few months after the job was finished, he had his team ready to address any questions or concerns we had. We even accidentally scratched up our hardwoods moving our furniture back in and he kindly had the crew come fix the issue at no charge. All projects have challenges, but Graves will work with you to make it right. It’s for this reason that we would wholeheartedly recommend working with them. We’d certainly do it again.

The team at Graves Design and Remodeling was outstanding. We had a basic idea of what we wanted with our kitchen renovation/expansion. Caroline did a great job adding design elements - both functional and aesthetic - that really improved our basic idea. Chris and his team were fantastic with the demolition and reconstruction. They had really good attention to detail and craftsmanship. They gave good advice when there was a decision to be made that I wasn't sure of. They were also really good about handling small changes in the project without nickel and diming for every little change. Even during COVID, they were good about keeping close to schedule. They've been attentive to the small punch-list items at the end of every project. At least one of our neighbors has already done a project with them, after asking us who our contractor was. We will hire them again for our next project.

In 2001Doug Graves and his team updated three bathrooms in our home. So when we were looking for someone to renovate two bathrooms in our newer home we went back to Graves for an estimate. The Graves team first worked with us to develop a plan within our budget, setting a construction timeline around our family needs, working with us to complete the work just a day before we expected company. Along the way the team helped with some other small jobs that we needed at no additional expense. When we contacted them three months later with a concern they came back and made the minor corrections needed. We are pleased with the quality of our new bathrooms.