Reviews of local pros in Springfield, Virginia

Graves Design & Remodeling just completed a major renovation of our master bathroom/sitting room and a total update to our kids’ bathroom and we are thrilled with the result! We absolutely recommend them if you are considering any size of remodel to your home!!

We got three bids from highly recommended local contractors and Graves came in with a terrific design at a reasonable price. We decided to go with them because we felt as if they were as invested in our project as we were!

This was our first construction project with bathrooms and we did not really know anything about what would be involved. Chris, Caroline, & Doug helped us from beginning to end with all the choices, big and small, we needed to make. They have a wonderful line of reasonably priced, high-quality products and have made strong connections within the community so when we went to stores to look at products, we felt welcomed as soon as we mentioned their names.

The crew who worked on our project were consummate professionals! They were respectful of our living spaces while working and each day they cleaned up after themselves so we never felt as if we were living in a construction zone. Each day they laid down a drop cloth and each day they swept, wiped, and otherwise cleaned up. They were friendly and answered our questions. They seemed to really enjoy their job and the craftsmanship shows.

There were problems with our home that no one could have known about (maybe the original builder of 40 years ago?), that needed to be fixed. While that was above the cost of the project, their prices to fix the issues were very competitive and we knew the work would be done right! We came in about at our budget for the original project, only going over because of poor original construction and additions we wanted as we moved forward.

Most importantly, our remodel was completed within the window of time they said! Each inspection and our final walk through were a breeze because of the high quality of work. Nothing needed to be changed to pass inspection, which made our projects move quickly forward.

We highly recommend Graves Design and Remodeling. They had great design options, they came in at about cost for the original design we approved, their construction crew are top-notch professionals, they kept our living quarters clean while they were working, they completed the work within the time they said they would, and most of all because we felt as if they were as invested in our project as we were!

We recently moved back to the area and bought a 1986 home that had the original master bath. The room had an awkward layout and it just wasn't our style. I got three different quotes from some of the larger companies in the area. While they spend a lot of time and money on advertising, I felt they were lacking in understanding what I wanted for my home. There sketches and 3-D modeling seemed to lack attention to detail and I didn't get a good feeling that they understood what I was looking to accomplish.

In my estimation, Graves Design went above and beyond. We had a personal consultation with the owner (Doug), and he was very attentive in listening to what my wife wanted in a remodel of the master bathroom and walk in closet. He spent a number of hours creating a 3-D rendering of the space based on our details and provided us with a layout that we loved. The project was started approximately two weeks after we locked in the design and it was completed in 5 weeks. The Graves Design crew is very professional and we had zero issues with them. They laid down drop clothes, covered our furniture and did there best to minimize dust and debris. At the end of each day they would sweep up around the worksite and kept the area nice and clean during the renovation. Doug is detail oriented and a perfectionist, and I've witnessed him on more than one occasion ask his crew to change some things around because he thought it would look better. I also failed to mention that Doug had the lowest quote as well.

We now have a picture perfect bathroom with a massive walk in closet that made my wife very happy. Doug guarantees his work and came back over and adjusted a valve in our shower for us when we asked him. You won't be disappointed with the results!

I should also mention that Doug's company completed a major renovation for us about 6 years ago on a different home we owned and did a phenomenal job on our master bathroom, downstairs fireplace, and laundry room. Because he did such a great job, I called him when we moved back to Virginia in 2014.

We needed to remodel/modernize two bathrooms in our home. We were aware of the work our neighbors did when they updated similar spaces so we had an idea of what was doable and what we were able to do given the bathroom spaces. We interviewed three contractors and told them we wanted modernized spaces based on what we learned from our neighbors. Two contractors provided designs nearly identical and very similar to the work completed in our neighbor’s baths. But, the Graves design blew us away – it was unique, creative and completely different from the two earlier proposals and the work we had previously seen. Not only did we get our two new bathrooms but, by reducing the size of a closet in an adjacent, we also got a new walk-in closet. All this work for a total price that was in between the prices of the two other proposals. We met with the Graves team to finalize the design, produce the detailed statement of work and the work schedule. Graves suggested a variety of stylish components and features and then assisted with the color schemes of the hardware components, the wall colors, vanities, flooring, tiles, etc.

Once the work began, the teams were very pleasant, organized and on time each day to start work (including the last couple of weekends when needed to meet the original schedule) and meticulous about cleaning up after each day’s work. Graves obtained all permits and the materials for the work. The cost of the project was provided up front and was remarkably accurate.

We could not be happier with Graves’s work from the design phase, through the 6-week construction period for our three new rooms. Their constant attention to detail on even the smallest issues was truly impressive. Consequently, we highly recommend them for similar design and remodeling projects.

Our 3 week bathroom project took 3 months with weeks of no communication and when Graves did call, it was with excuses that had nothing to do with our job. Once completed we have called consistently for a warrantable item for 2 months and no response. They won't even pick up the phone or answer emails. On top of that, we now have a vendor threatening a Mechanic Lien on our house because they haven't been paid by Graves Design. Look elsewhere for your project and save yourself the drama.

We hired Graves to do a total renovation of our small condo in Old Town Alexandria. We chose Graves because the estimate Tom provided was much more detailed and thorough than any other we received. Also, Tom came up with some innovated ideas that we had not thought of. The design ideas by Caroline were awesome and turned out great. Throughout the process, the communication with Graves was always easy and straightforward. There were no hidden fees or extra costs. The price they quoted was the price we paid. Doug Graves was on the job site daily and he took over some of the most detailed aspects of the project and completed them himself. They came back and completed all of the follow on items quickly and within the project time promised. I have another project to do at the condo and I plan to use Graves Design again. They are true professionals.

Graves Design built us a beautiful family room addition. It was in the beginning/middle of the pandemic but Doug and his team got the job done. The addition required an existing slab and brick retaining wall repair, They cleaned original brick and reused it so the alteration is indistinguishable from existing retaining wall. It was a hustle and stop job, but Doug informed us why as we all worked through pandemic challenges. Though it took more time than we originally planned, it was worth it. We also appreciated that Doug stuck to the original budget (I'm sure at his own expense as cost of materials were going up). We absolutely love our new room and I recommend Graves because the final product was great and the cost was cheaper than we expected.

Doug Graves and his team completed a water damage restoration and a new kitchen and bath. They were personal, professional and took care of every detail. Would definitely hire them again, highly recommend them.

Graves Design and Remodeling is not a company you want to deal with in any remodeling process. What should have taken 3 months took over a year. We employed the owner, Doug Graves to redesign and remodel our kitchen. From start to finish there was nothing but problems. We signed a contract in August and went to his show room on Traford Ln. in Springfield which had recently been updated with some beautiful cabinets. His assistant drew up plans for us and we chose cabinets. The drawings were sent to us and upon review, I noticed several discrepancies in measurements. I brought these to the attention of the team and they made some changes, but I would later find out not all issues were remedied. Come October we inquired when the cabinets would arrive and to our surprise it sounded like they hadn't even been ordered. After all that, the cabinets still arrived in the wrong sizes. This set us back several more months as we ended up having to reorder several. On top of that, no trim was ordered. There were no kickplates, island trim or anything for moulding. Once the second order arrived, there were still problems with the island cabinets being too tall on one side. Doug suggested we just rig them and make the island an inch taller than the rest of the kitchen. I said absolutely not. I then sat up for hours one evening trying to think of ways to make it work so we didn't have to wait yet another few months for more cabinets. I came up with a plan and we ended up doing a two level island with a bar on one side to accommodate stools. As a customer, I should never have had to be this involved in correcting the contractor's constant mistakes.

Along with this, throughout the process Doug was hard to get ahold of and would never come to the home to check on things unless I insisted he did. Even then, he came once or twice over the course of 3-4 months of construction. Working with all of his subcontractors was ok, but they were not well coordinated. For instance, the countertop company showed up before the cabinets were installed. They said Doug told them that the kitchen was ready with cabinets. They came from a long ways away, so they measured what they thought would work. Of course they were wrong and we had to have new countertops cut adding more time to the process.

Beyond this, we had wood flooring in our living room that came up to our kitchen tile. I told the contractors countless times we only had a few pieces of wood to replace what they might need to move, so they should be extra carful to keep anything they could. On the day they removed flooring, a large part of the wood floors were removed without care. Most of it was splintered and thrown out onto the lawn. In the end we waited another month for them to go find something similar and make it right.

As the tile flooring went in, it was fine, but within a few weeks the grout started to crumble. After speaking with Doug and his assistants several times, we finally got one of his contractors to come back and dig out the grout to replace it. It lasted another several months and began to crack again in several areas. At that point I called, emailed and texted Doug, the contractors and his assistants with no call back. It seems the company is still around, but now run by Mayflower Construction. Doug is still the owner.

Just had my new shower installed and very happy with the final product. Graves team arrived on time, breaks down the process, used best materials, and completed the work in one day as promised. Greatly appreciate the ease of the whole process. My new shower is absolutely beautiful.

I highly recommend Graves Design and Remodeling as a trustworthy local company.

My wife and I are extremely satisfied with the work completed by Graves Design and Remodeling. We offer our strongest recommendation that you consider Graves for your future home projects.

We hired Graves to complete a master suite remodel, which included a full bathroom renovation, and annexing a bedroom to create a spacious walk-in closet and home office space. From the first conversation we had with Graves to the last day of the job (and beyond), we were treated like family. I cannot emphasize enough how important that is when dealing with a design and build firm. My wife and I had never hired a design and build firm before, or undertaken a remodel on this scale. The Graves team was patient, efficient, neat, respectful, trustworthy, and fair. The work product was catalogue worthy.

Our project commenced at the outset of the Covid19 pandemic. The Graves team responded by taking extreme precautions to protect everyone’s health and safety. Despite some pandemic-caused supply delays, our project finished ahead of the estimated completion date.

Towards the end of our master suite remodel project (but unrelated to it) we experienced other homeowner issues which required soffit and gutter work. I didn’t think twice about what to do in that situation: I immediately called Graves, who promptly scheduled the work to be completed. Their responsiveness is unmatched.

If you are so lucky to be able to work with Graves, you should look forward to Caroline’s beautiful design work, Chris. M’s customer-first attitude as a project manager, and Doug’s masterful experience as a general contractor. As a team, they are remarkable.

We look forward to working with Graves again and again.

Graves Design and Remodeling converted an unfinished basement space into a cozy extra bedroom. The project went very well, from start to finish. It stayed within budget, and the team was responsive and pleasant to work with. The work was extensive - they excavated and installed a new egress window, installed new lighting, switches, and outlets, built in a closet, installed and painted new drywall, installed new padding and carpet on the floor. The attention to detail and commitment to the project exceeded our expectations. I would highly recommend Graves Design and Remodeling to anyone looking for a home improvement contractor.

Todd @TM Handyman Service has done multiple handyman services for me including installing a new ceiling fan/hauling old fan in the upstairs master bedroom, installing a new chandelier/ hauling old chandelier in the downstairs dining room area & looking at & repairing a half-bathroom vanity cupboard door & looking @a new smart thermostat (that he did NOT install/ installing a new faceplate & ensure all connections were operating to code. I highly recommend Todd McKeever; he is extremely knowledgeable & thorough; will not attempt to do anything he thinks he is not knowledgeable enough to do, & his prices are extremely competitive on today's marketplace. He is a five star provider for whatever service he believes he can provide; he will not attempt anything he thinks he cannot complete & very knowledgeable in his field. FIVE STARS OVERALL

Todd is very creative, competent, and kind. He is on time, courteous, with fair prices and clear communication of strategies. Highly recommended!

I used Todd’s services for installation of recessed lights in my living room. He did a great job for a fair price, with permits. He also kept me updated on status of the job. I recommend his services.

Todd did a fantastic jog installing new vanity lights in my upstairs master bedroom. He is extremely professional, patient and a great problem solver. He saw that my previous lights weren’t properly anchored, which caused them to fall. He took time to ensure the mounting box and bracket were securely set before installing the new fixture. The result was flawless and I will definitely be calling him again for future work. Highly recommend.

They'll take over a month to do warranty service on a simple roller grill then close the ticket with the manufacturer without saying anything. Won't communicate with you about progress. Technicians don't seem to know what they're doing.

Great customer service!

The worst service. Not consistent! DO NOT count on them!

Run away

A great place for food service technicians to locate and provide great service for your clients and loreal is an absolute treasure.

On time, we’re able to locate part and get us up and running The Market Lunch