Home Services reviews in Sterling, Virginia

We hired You've Got Maids for a move-out cleaning service after meeting owners Natasha and Michael at a home show. Natasha conducted an on-site survey to provide an estimate. She assigned two cleaners and they did a did a decent job cleaning a four-story townhouse with three full baths and two half baths in about four hours. The price for cleaning was very affordable and we had no problems during the move-out inspection. We highly recommend for move-out cleaning services.

After months of nightmares with two other cleaning companies, I stumbled upon You’ve Got Maids. Natasha, one of the owners, came to my house and before giving me a quote, she took the time to ask me why I was looking for a new cleaning company, qualities I have enjoyed from previous cleaning companies, what things I did not like, and if there were any specific needs that I wanted her to be aware of. She then went from room to room with me, asking about my specific expectations, all while she took notes to be added to my personal file. For once, I did not feel like just a number.

Her crew has been coming to my home now for about three months, and I am pleased every time! They are thorough, friendly, and reliable. When COVID-19 hit, she made personal phone calls to all of her clients to update them with the safeguards her company has put in place which was reassuring not only for the safety factor, but also to be reminded that she cares about each of her clients.

I highly recommend You’ve Got Maids!

I really like how Natasha runs her business. The cleaning service was good, they did a good job on everything they cleaned but they missed one of my specific asks to clean the inside of the cabinets. I really don’t like having to complain after a service, especially knowing it was just an accident. But I finally did say something and Natasha made everything right immediately. I really appreciate her being so kind about it and how she handled the whole situation. If I need a cleaning service in the future, I will definitely use them again! Thank you Natasha and team :)

I recently used You've Got Maids and they did a fantastic job, very professional and fast. Natasha the Owner really seems to take pride in doing the job right....she settles for nothing less and I really appreciated the work she did for my client. The Client love the special attention they gave to everything as well!!!! Highly recommend them.

After trying two other cleaning companies, I was hesitant to try a third and be let down, again. However, You've Got Maids exceeded all of my expectations! The owner, Natasha, is responsive and caring. She has a standard "menu" for what she offers, but it more than glad to personalize your services based on the needs of you/your family/your home. The cleaners are always on time, very respectful of your home, and do a fantastic job. My whole family can attest to how excited I get the night before the cleaning crew shows up! 5 out of stars, no doubt.

We’ve been using You’ve Got Maids for 7 months now and have been very happy with their work. Everyone is very friendly and accommodates to us being around the house. Would highly recommend their services!

You've Got Maids of Chantilly does an amazing job! They came in and did a deep clean and then I started the regular ever couple of weeks cleaning last week. I can't really tell the difference between the two services because my house was so unbelievably clean both times! Natasha and her group are extremely professional, prompt, and friendly. I would recommend them to all my friends and family!

We absolutely LOVE You've Got Maids! Amazing & consistent service each and every month. Great and quick communication from the upper management. We adore our maids!

You've Got Maids is a great house cleaning company. I have used private housekeepers, companies and this one outshines the rest (literally).
The teams are always on time, kind, respectful and excellent cleaners
I had sworn off franchised cleaning business because I felt they honestly did not care about the small stuff, like putting my shampoos and items back on the shelf in the proper place. They do this!! My home always smells and looks so wonderful.
If you are looking for a new cleaning service, I highly recommend You've Got Maids of Loudoun County!!

You've Got Maids of Northern Virginia does an excellent job cleaning my house. The teams are friendly and professional. My home looks wonderful when they are done. I'm so happy with their service and recommend them whenever someone is looking for a cleaning service.

We started using You’ve Got Maids last month. I held out from using anyone because I like my house to look really clean and didn’t think cleaning crews would do that. Well, this one does that -and more. They are always on time, clean thoroughly, snd leave my house looking spotless and smelling fresh! I highly reommend this company!

Natasha and her team have been providing exceptional and very attentive cleaning service to our home for the past four years. When there are problems or areas that need additional attention, Natasha and her team do not hesitate to come back and fix or correct or ensure spot cleaning is, given to ensure our home is smelling, fresh and very clean. We have been very pleased with their service.

We've been using You've got maids for a about 6 months and have had a wonderful experience. The initial home work through was quick and pricing was confirmed. Each team that comes to perform the cleaning is polite and respectful to property. Usually there is consistency with the team coming into the home, which makes a comfortable feeling and they always know what to tackle. Instead of charging on an hourly basis it's an agreed upon price, which is nice that there is no lounging around to prolong time. Every cleaning is detailed and to or over my satisfaction! I highly recommend using their services, it's a blessing to let go some of the housework.

After working all week, we just didn't want to spend all weekend on chores, and cleaning. Some cleaning was getting neglected. So we hired this service come every two weeks to clean those things we were neglecting. Such selective cleaning included a little learning curve as the various employees had to be familiarized with what we wanted.

The cleaning has exceeded our expectations. We are very pleased. The work crews are very professional.

Having a clean house is very satisfying and you can shift the cleaning time to do more relaxing or other projects. The quality of life improvement we get from this service is well worth the cost. We intend to continue using You've Got Maids indefinitely.

I happen to find this company on google as I was in charge of finding a new company. Out of all the companies this one had the best offer, not only that the ladies are super nice and efficient with their cleaning. They are worth every penny! The owner Natasha is the best! She always calls me instead of email when I have a small concern and takes care of it immediately. The last cleaning company we had really showed us they were just in it for the money for a terrible service where as You've Got Maids actually cared about the cleaning first and the quality and time they gave us.

You've Got Maids is the best housekeeping service I've been able to find in this area. The owner does an amazing job keeping the communication line open before during and even after cleaning services. If something doesn't go right, Natasha addresses issues immediately. The crew are always on time and do an excellent job with cleaning. They are respectful of your home and do a great job. I highly recommend You've Got Maids!

We have been customers for about a year and a half now, biweekly cleanings with occasional deep-cleaning a few times a year.
In that time, You’ve Got Maids has been nothing less than excellent to work with and we appreciate it very much. The owner is engaged and caring for both her customers and employees. YGM is easy to communicate with and responsive if changes are needed or we want to add services occasionally. I work too much like many people and look so forward to cleaning day, it is SO helpful and I never thought in a million years I’d be one to hire cleaning out. Worth every penny!

My wife and I just had a child and we were searching for a cleaning service to help us get the house in order. We were interested in regularly scheduled cleaning, but first wanted a more deep clean type service to start us off with. I contacted You've Got Maids and they came for an estimate. It was odd as they did not look at the house much and when I gave them my budget they just picked a number in the middle and ran with it. No big deal as the initial clean was a set hourly fee.

The initial cleaning was ultimately sub-par. They did work fast, took almost exactly 3 hours, but they missed a lot and it just was not what we were looking for. Some of the sinks were still dirty, water stains on all faucets and shower head, kitchen counter and sink was not cleaned at all, and our hvac vents were wiped down quickly, but still a lot of dust leftover. We had a lot of smudges leftover on our hardwood floor in the front foyer as well.

I appreciate the fast service and all, but this was not what we were expecting for the price. When I called to provide payment, I mentioned some of the issues and they told me that someone would contact me to help remedy it. This didn't happen and they just called back asking for payment and mentioned that next time someone comes around they can clean the missed spots. Not really a solution to the problem.

Did a wonderful job for my home and also my mother-in-law's on the same day!

Overall, I'm very happy with the service I receive. I have routine cleaning every 2 weeks. The pricing is reasonable and the office is quite responsive to my feedback and comments. They keep records on which teams they send to your house so if you encounter an issue, it can be resolved by requesting a different team to perform your cleanings. I've only had an issue once in the past few months but it was resolved immediately and gracefully by the office. I love that they are responsive to feedback and ready to amend any problems that you encounter.

Communicated the ETA and on time. Very thorough and quick deep cleaning. Wide and I were amazed at how efficient they were. They move fast! We have a newborn who was born right after Thanksgiving. Between tending to a newborn and recovering wife, having family over left our house a wreck. I did what I could to organize and clean but You've Got Maids turned this into a new house. Already have plans to do quarterly cleaning with this company. I recommend to all.