HVAC reviews in Vienna, Virginia

Great service! The technician arrived on time. In under 5 minutes, he identified the problem. From there, he explained that he would have to charge me somewhere around $1000, all told, to fix it, but that given the system's age, it should be covered under warranty by the original installer, so I should try them first. No charge. Millies will be the first place I call if I have an issue in the future.

Do NOT USE MILLIE'S.  Let me tell you my story as simple as possible:

I bought this house in May 2019.  At that time the inspection showed that the AC was poorly serviced and it was a gamble.

In July the AC finally broke down.

Called 3 different HVAC companies and Millies was the only one that would come out same day (originally I thought this was good but now I see its part of their strategy).

Of the 3 quotes I received Millie's was the cheapest (again, at first I saw this as a positive but now I see why it was the cheapest).

The repairman that first came to the house confirmed what all other ones said, that the system was broken and it made more sense to replace the whole unit.

We opted to go with Millie's because they said they could do the work next day for the lowest price with a unit with the exact same output.

Thats where the problems began....

The people who came to do the work were late, very late.  When you're given a window and they extend the window its very disruptive to your workday.  NOT TO MENTION that we had no AC in the middle of July.  I can forgive this though because I can understand that good work takes time.

The folks finally arrive and of the three employees that showed up, NO ONE wore any outfits saying what company they came from.  WTH?!  If you're asking why this is a big deal, let me tell you why:  a uniform if very important when you're trusting a company you don't know to bring people into your home to do a large ticket service.  My immediate thought were, are these day laborers? Are they indedpendant contractor?  Who has vetted these people as professionals?  They came in unmarked vehicles so I couldn't identify if they were part of Millie's or sub contractors?  SO WHO DO I GO TO IF SOMEONE GOES WRONG?  The uniform is just a small part of answering that question but it GOES very far to providing confidence and assurance to the home owner.

But thats not all.... I called Millie's and spoke to Kamal who lied to me.  I asked him if his workers were employees of the company.  He said YES.  I then asked the workers themselves if they were hired from the company and HE TOLD ME THE TRUTH.  He has a regular day job but he is a sub contractor with Millie's and isn't directly employed but hired as needed.  Again, so who is the bonded and insured contractor? Millie or this person actually doing the work?

Still why does this matter?????  Here's why:

After the installation of the inferior unit (a thing I didn't know at the time) the house took 24 hours to reach 74.  The house has high ceilings and about 4K sq ft.  Based on what I read online this is questionable.  BUT THATS NOT THE ONLY PROBLEM.  We set it to 73 and it NEVER reached 73!!!!!

I have a nest thermostat so its very easy for me to monitor my air and with my older (but far superior unit) my house reached 73 easily and cycled off as appropriate.  This unit which was sold to me as just as good NEVER REACHES 73 in under 4 hours!!!  My unit is cycling about 14 hours per day (this is VERY HIGH) and is barely ever reaching my desired temperatures.  MY old unit that was dying could do it and this branch NEW unit can't!!!

So now more problems:  Again - the workers said they did everything correct and Millie is saying that the unit is working efficiently but there is no way that Millie can validate the labor of their employees because THERE IS NO ACTUAL MILLIE's supervisor that comes out and approves the WORK!!!!!!

Now I'm back and forth will Kamal from Millie's and my system is costing me A LOT OF MONEY both in the work that was already done and in the electric bill.  The contractors just MISSED ANOTHER visit this week to inspect the unit and NO ONE CALLED ME.  Not Kamal, not the tech. I had to call in and ask what happened to the visit that was planned.  The problem here is that the office doesn't know what the techs are doing because they are not truly employees.

Imagine that Millie's office is a broker of sorts and finds the cheapest labor to actually go to your home and do the work.  The two probably never meet.

M

The installers came on time and were very professional. They performed their job quickly and efficiently. I called Millie's HVAV at 7:25am in the morning. They sent me an estimate in less than an hour and completed the installation the same day. I would hire this firm again.

Great service! They replaced my old heat pump system located in my attic in a hard to reach place. They correctly sized and installed a new system. I also had some supply and return ducts installed into my basement. They performed all the work quickly and very professionally. I have no more issues at all with heating and cooling my 2300 sq ft home. Also got a bi yearly maintenance contract and all is well!!

I am very impressed with Millie's HVAC! Millie's HVAC scheduled the appointment quickly. Prior to Millies HVAC, I had another company look at the unit. The other company sent young techs who didn't want to put their hands on the unit or try to fix it and were quick to recommend a unit replacement. I was sick about it because of the expense. Millie's HVAC technician Wilson L. kindly listened to me, asked great questions, clearly understood the AC problem before jumping in, and was able to fix it. I'm now a loyal Millie's HVAC customer. Thanks!

What a nightmare! Where to begin. We were told that the small project would cost no more than $2,800 (max). After the job was finally completed... We were charged $3,600(paid in full). The duct work that was done began falling apart about 10 months later. My attic is literally cooler than the first 3 levels of my townhouse. These people are unpleasant to do business with. We inquired about fixing the botched job and we were greeted with pure hostility. Needless to say, i wouldn't recommend this company to anyone.

Our initial experience with Millies was very positive: our A/C started showing signs of failure, and they were able to come out the same day to look at it. They offered to recharge the refrigerant or that they could install a new complete system as early as the next day. As we knew our system was near its end of life, we agreed, and the next day our new system was put in.

That was the last time they were timely or responsive.

We had asked for a humidifier to be installed as well - and paid for it. The team that installed the new system didn't know anything about it, and hadn't brought one with them in any case. When we followed up they asked if we could, as a favor, wait until the next month to get it done as they were at the peak of the summer season. We agreed. The appointment arrived, weeks later, and the installer was a no-show. We called, and they asked if we could reschedule. The day came, and they cancelled. All together it took about seven appointments to get our already paid-for humidifier installed, which my wife had to set time aside for to be at home on every occasion. They finally came with the humidifier, and only then realized that it wouldn't fit well into our utility closet. Maybe measure that earlier, hm? So it was delayed some more. The company was never particularly apologetic for any of this. Finally they install another model of, and its a puny little thing, so I look up what we had been charged $300 for: it turns out it retails for $100. So, we were asked to pay $200 for labor (less than one hour for one person) that was supposed to have been done as part of a larger installation (so that it didn't require a separate trip) and was delayed more than half a dozen times. Were they willing to refund even a part of that price? Absolutely not.

We ran into issues as well trying to use an online coupon they have: it reads clearly, with no caveats: $200 off with the installation of a complete HVAC system. Well, we got a complete system installed. Will they honor the coupon? No, they won't: apparently there are some hidden, unexplained, still unclarified requirements such that it only applies to more expensive high SEER models. It's nothing less than deceptive.

Finally, as part of the installation we had them move the external condenser unit around the corner of our house to support a future expansion project. They left the old hole, a few inches across and leading directly from the outdoors into our garage entirely open until asked about it, when they just plugged it with some leftover insulation. They also left the old line set in our attic, in the way of our storage and needing to be cut up to be removed, until we finally got them to come and take it out months later - the last time we hope to ever deal with them.

In all this, they were unresponsive, condescending, and rude. I hated dealing with them. I wish we would have had the time to find a better company for this major work.

Update: The humidifier stopped working within months. Subtracting that second star.

Millies cancelled an emergency appointment (that was scheduled 5 hours earlier) right at the end of the day leaving two elderly people with health issues in oppressive heat. Millies said their technician had an emergency but this was after I had already spoken directly with another technician earlier in the day who told me he didn’t have the right equipment (a ladder). Don’t commit to a job and fail to keep the appointment. We could’ve and should have gone with a different company. Do not rely on Millies in an emergency situation.

When our air conditioner died out a couple months ago, we had our home warranty people come and take a look. They told us the whole system needed to be replaced (which I expected, the system looked like it was from the 80s) and gave us a couple undesirable options, none of which included a warranty-covered replacement. I called around to get some more opinions, and everyone said the same thing and offered their prices for a straight replacement. After calling Millie's and Mark came out, told us the same thing... But further went on to detail some things specific to our case that helped make it dramatically more affordable that nobody else had even considered.
I don't want to go into all the details here of what happened because it may not apply to everyone, but the point is that thanks to Mark's expertise we were able to afford the replacement system with no problem and had the brand new, ridiculously powerful system installed the very next day, which was actually a Sunday, so thanks for that as well!

My HVAC broke on a very hot July 4th weekend at 5pm on a Saturday. I called all the bigger companies and couldn't get an appointment for several days. I prepared my kids for a really hot few days of poor sleep. Then I called Millie's, who sent two technicians out before the end of that very same day. They fixed it on one visit, and charged me substantially less than what I would have been charged by one of the bigger companies like Michaels and Sons. Really excellent service quality and highly competent experts. Professional, nice, and knew what they were doing.

I feel kind of bad for them from a rating standpoint, because looking at these reviews it appears like they got screwed by a one person giving them multiple bad ratings. I had an outstanding experience and would highly recommend them.

I had a three hour appointment window and was advised I’d need to be present for it. There was a pipe actively leaking in my living room which required several buckets to catch the water. I left work and called to make sure my appointment was still set. The person who answered the phone affirmed that it was. No one showed up and no one called to say that a tech would be late. I called 10 minutes before the end of my appointment window, at that point i was advised that the tech could not make the appointment. I did not bother rescheduling and went with a different company- ridiculously poor communication and a waste of time.

July 2019 and our 20 yr old A/C gave out. One of those 2 hottest weeks of the summer where it had been upper 90s for days. Anyway, on Thursday I got quotes from a big A/C company and from Home Depot, fine but after taking over an hour each and various people coming out to give me "comfort advising" they both said they couldn't install until Monday - too much business/customers ahead of me with the same problem. I checked the forecast and it was supposed to be right at 100F all weekend. So I searched again for someone to call, had about three places in mind - all like Millie's here and on yelp --> some really good reviews and some bad too. Anyway, one didn't answer and never called back but Millie's answered right away. I was honestly a little skeptical when they said they could get someone out the very next morning to do it and cost was basically the same (Carrier unit, I could tell from the #s that all the proposals were to install the same model/unit). But sure enough the next morning they arrived - earlier than they had said even - and knocked it out very quickly. Quite good techs. They didnt have any Millie's markings on their shirts or van so seemed subcontracted out, but they were good, quick, and got the job done. Were even quite gentle with some plants and fencing around the external unit - which honestly after a couple nights of trying to sleep in the basement with kids and not much luck, I really didnt care about any more. In short, yes I whole-heartedly recommend Millie's.

Our air conditioning broke on a 90+ degree Sunday in August. Millie's HVAC came out that night (Sunday!) to inspect. We needed a new A/C unit and they came back and installed the next day. Price was fair. The guys who completed the installation were friendly and did an excellent job. I was most impressed at how quickly they were able to come out to our house and complete the job.

I called at 6am for an appointment. Was told a tech would arrive between 11-2, they never called. I called multiple times asking for updates. At 2pm they said the tech would arrive between 3-6pm. I called at 4, 5, 6 they said I had "cancelled my appointment" due to computer error but someone could come from 6-9. They even confirmed with my tenant. Then at 6:15 called to cancel the appointment because they don't have techs from 6-9 can they come tomorrow. Seriously? They advertise as same day, emergency service 24/7 - yeah right! Worst experience ever. I wasted hours and hours of my day calling and my tenant rescheduled her work day too. Do not use this company. Not even an apology they tried to blame me for the situation! Awful.

We had a great experience with Millie’s. They were the only company willing to come out the same day (it was over 90) and then quickly diagnosed and fixed the unit. They also advised us to clean our units and showed our son how to do it. Before leaving, the repairman took the time to do the cleaning himself. We’ve had no other problems all summer

I have waited two years to write this review just to be on the safe side. My experience with Alan and Amit was really positive. They were the most straight forward HVAC contractor I have dealt with. Their prices were the best and most competitive but with that you wont a nice van with someone's face on it or get employees in uniforms which is fine because they knew what there doing. Two weeks after the AC was installed, we had a bad thunderstorm and yhe compressor got damaged. They were very responsive and came out fast and replaced it. I highly recommend using them if you are looking for a good value.

They told us we had a refrigerate leak and I would have to replace both units. We replaced both units earlier in July, we are in August and I've had to call them back twice because my units randomly stop cooling the house. They are definitely not a 24/7 service as they schedule me for next day instead of getting me a tech same day. I wish I would have shopped around before going with them.

My residential AC went out during the hottest summer on record. After calling the entity with which i had a service contract, as well as other entities from the internet, Millies have me the most comprehensive information, the best quote and the quickest, most excellent service. The team arrived on schedule, completed the work timely and within budget. I have had no problems since their service call, highly recommend Millies and could not be more pleased.

The A/C failed of course on the hottest day this year on an investment property that I own. I called and the technicians were dispatched within 12 hours due to the fact the tenant is elderly with respiratory issues. They were courteous and efficient and fixed the A/C in less than an hour. What I also appreciated is the fact that their office called me the next day to verify that the A/C was working and to check to see if the tenant was satisfied with their service. I highly recommend Millie’s HVAC and plan to use them again as needed in the future.

I really have two reviews, one for the service aspect of the work and another for the backoffice work.

1.) First for the replacement of my furnace due to a cracked heat exchange. The initial contact with Charles was very positive, he was responsive and professional. Was able to diagnose the problem quickly and work up a quote. There was also an issue of what equipment (furnaces) were available and he helped us through that selection for a next day installation.

The installation team showed up on time and the work performed was very good. Due to COVID and my Father-in-laws Leukemia I had asked the installation team to wear their masks the entire time, which they mostly did.

The cost of the installation was roughly $3,900 after taxes for a 96% 80,000 BTU unit.

2.) The backoffice charged me a 50% deposit and then the remainder on the installation day. A month later I was again charged for another $1,974. I called the backoffice and the office manager Kamal Sharma spoke with me and indicated that a "new" backoffice person made a mistake. He indicated that they would refund in 7-10 days, but that the bank would hold it up for 30 days. I approved of a refund, and then called the next day to confirm as well as get a receipt. Mr. Sharma was very unpleasant and said I just had to wait. I don't agree that and confirmed with Chase (the card I used) that he could have processed the receipt immediately.

Here it is 1 week later to the day I notified them (Feb 14, 2022) and I still don't have a credit back from the company. They did send a refund receipt on Feb 18th, 2022.

Overall, I won't go back to this company again. The backoffice made a mistake and I had the burden of an additional $2K on my credit card. Not acceptable and should have been resolved in a more friendly manner in my opinion.

Do not contact Millies HVAC service to resolve your heating system problems. They will misdiagnose your issue and not even provide you with a quote in a timely manner! Take your money elsewhere!

I had a heating system issue at my home and contacted Millies HVAC on New Year's Eve to diagnose the issue and provide me a quote for the repair the day of service. They were kind enough to send a technician on January 2nd and luckily it was a warm week for January, so I wasn't in much of a rush.

Millies HVAC mentioned that I should expect a surcharge of approximately $60 for a technician's visit that would also go towards the repair of my heating system. This isn't a problem because it is how many services operate.

The technicians initially misdiagnosed my system by informing me that both of my control boards had to be replaced ($$$). The technician then mentioned later on that my electric heat kit was faulty ($$$) and that my control boards were actually fine. I found this odd because the only heat that was originating from my house was due to auxiliary heat - and not the heat pump. The auxiliary heat and the emergency heat originate from the same source and I knew that wasn't the problem because the emergency heat function in our house also worked.

The technician mentioned that he would provide me a quote within a few hours after leaving. Upon reaching out to him later in the day, he mentioned that his supplier was closed due to the observed holiday and would provide me with the quote the following morning. I recognized this issue and knew that it wasn't a problem.

The next day still goes by without a response from the technician. Then on January 4th at noon I contacted Millies HVAC over the phone and requested the quote. The supervisor told me that he would email me the quote the following morning because he was going to go out for lunch!

I ended up replacing the capacitor the following day of my unit and it resolved all fault messages and error codes and my heating system is working as expected.

I experienced awful service from Millies HVAC this past week, and my family and I were lucky that it wasn't freezing outside. They refused to give me a quote in a timely manner and the quote I was expecting was for an issue that would not have resolved my heating system problems because all that had to be replaced was my capacitor.