Appliance Repair reviews in Virginia Beach, Virginia

I have rental properties and I used to use him all the time. The last few problems I have had he has gone there and only 1/2 fixed anything. I have had to call back and he somewhat diagnoses the problem over the phone and wanted to charge me again for coming out fix the original problem. In the end, I have had to have someone else come out to fix it for less. I really felt I wasted hundreds of dollars using him. Not sure I can recommend to anyone. Still in the process of finding a consistent reliable appliance person:(

Tried to use them twice. First time onsite within 5 minutes, your stuffs broke, can't fix, move on. Figured that was a possibility.
Second time=SAME RESULT
Both times it was a washing machine, this past time the machine was only 2yrs old.
No tools, no due diligence, just oh it's beyond fixing.
I don't buy cheap equipment, I buy nice, well known products.
They are a scam business that takes your diagnostic fee and then leaves.
As someone else mentioned, I was quoted a price to have it looked at it and charged a different amount onsite.
SCAM BUSINESS

I'd give 0 stars if i could.
Jose showed up 1.5 hrs late to install a new dishwasher. He was VERY unprofessional and not knowledgeable about installing dishwashers. First, he began to work on our dishwasher before turning the water or power off. He then tells us to cut the breaker and the water only after we acquired about it. We cut the hot water in addition to the electricity. He then went back into our kitchen to ensure the water indeed was turned off. The cold water was not/ could not be turned off. Even after him "cutting" the main water supply, cold water was still coming out the faucet. He then told us he could not install the dishwasher with the cold water coming out the faucet. He then tells us to leave the faucet running while he goes off to do two other jobs!! Literally, he wanted us to leave our water running while he went off to assist other customers!!!
He was in such a rush to leave. Guess he had a hot date...it is Friday night after-all. Said he would leave a ticket stating we needed a plumber because he wasn't one. Repeated this several times..."I'm not a plumber".
Why send a guy out to install a dishwasher that deals with plumbing...if said guy knows nothing about plumbing?

Behold...he didn't leave a ticket. Guess he didn't want to leave any trace. Just left our home without saying anything else even though we asked him to hold on while we got in touch with our homeowner warranty company. He was in our home for about 20 mins...it would have taken him longer to install the dishwasher!!!
He left our home a mess. Water all over the floor, under the dishwasher, etc. Once we were able to turn the water back on...we saw what he had managed to do in the 20 mins he was in our home. He didn't even have the professional decency to tighten back the nuts and bolts he had loosened. Water was spraying everywhere. He also managed to do something to the valves under our sink, and now they leak. Never had this problem before (leaking). Now we have several.
We called Jose to come back and remedy this immediately after we realized he just walked out our door. Call went straight to voicemail. We called the company, it rang and went to voicemail. We did this several times. I am amazed at the indecency, and unprofessional conduct of The Repair Guy.
Avoid this company. If this is how they treat their customers, I wonder how they treat strangers. How do they get customers if they have incompetent workmen on their payroll?

Extremely unprofessional. Set up an appointment, after he did not show up between the times he provided, I called him and he said he forgot and said he could come in the following week.

When I asked him if he had something earlier, he then says "you know, I've decided not to work on your brand of appliances anymore because they give me a headache".
I've taken time off from my work for this repair guy to simply no show and no call. Based on similar and even worse reviews below, I'm better off not having him as my repair guy.

I don’t know how this man has ever gotten a bad review ... he was a dream.
I called him mid day in Saturday because my tenant called to tell us the washer was leaking. They are he front loaders that are about 6-7 year old. I was literally on the way to buy a new one for the tenant when he called back.
He worked later than normal to make sure he got there the same day - he quickly diagnosed the problem , and also gave me and my tenant great advice on how to extend the life of the washer and dryer.
He was professional and curtious.
it turned out it was not an appliance issue , but a plumbing issue , and even reccomended a plumber that also promptly came the next day.
If he didn’t come, I would of bought a new washer to only have the same problem.
I will use Marcelo for any appliance repair needs in the future , and I highly reccomend him.

Marcello was on time, communicative, and very friendly! He did a great job repairing my garbage disposal and helped me understand what was fixed, how to maintain going forward, etc. I'm very satisfied with our service.

Do NOT use this company. The service call fee was reasonable, but while fixing my freezer, I was informed the bill would be $265.00 I would never have paid that much had he given me an honest repair cost. But I paid it. 31 days later - just out of warranty, the freezer failed - same symptoms. He would not even return my calls. When I did get him on the phone, he refused to warranty his work or even come back out. RIP OFF!! Plus he was rude to me.

I have a 2 year old lg fridge that was giving a fan error and couldn't keep food cold. I called for service and asked to speak to Marcello before a house call. He called me back within an hour and told me to unplug my fridge and let the fan defrost, it worked like a charm. He literally fixed my fridge over the phone at no charge! I very rarely encounter people with such a high level of professionalism and ethics.

I am a pretty easy-going person, but never in my life have I been so infuriated by a repair company. I called about a week and a half ago, needing someone to come out to look at my dryer. Their next appointment wasn't until a week later, but I decided to wait and go with a company that seemed reputable. Well that was a mistake. After needing to rearrange my afternoon to wait for the repairman to show up, I made sure to confirm the day before my appointment, and also had them confirm with my landlord. They gave me a 1.5 hour window in which they would be arriving, but nobody ever showed up. I called and left 2 messages with their answering service, asking why nobody had communicated with me. I would have had no problem waiting, and even would have been willing to reschedule, but there was ZERO communication made to me. I was hoping to get a call from their office today apologizing for the problem, but have heard NOTHING from them. The "service" i received from them was totally unprofessional, and I have taken my business elsewhere. There is absolutely no excuse for their behavior, and I hope that nobody else has been screwed over like i have been.

Marcelo came to my house shortly after our call. He was respectful and worked out a reasonable price with me. Will definitely call him again for any other appliance troubles I may need.

I contacted him to fix my GE appliance. I explained it was not keeping cold in the refrigerator or freezer, he said it was "an easy fix", "it happens a lot I can fix it".
Upon looking at the appliance he said he can fix it for $430.00 I agreed to the price. After he worked on it, the appliance was worse the next morning than before he eve touched it. I called him the next morning at 9:00 am he then said he understood something else was wrong the part he used wasn't the correct part. He ordered the "correct part" and with in the course of 2 weeks he kept saying "it needs a different part" "that's no the correct part we got". We still have the same problem. NOW he is saying he Can't fix the issue but wants to charge me $300 for labor.. he said it's my fault for buying used appliance.. regardless he told me it was an easy fix. He lied and charged me $430 for nothing

Marcello is the guy!! He is very knowledgeable, punctual and professional. If he can fix it he will otherwise he gives great advise on how to move forward either with fixing, putting a bandage on the problem or replacing!

Marcello was solid booked, and 2 days before Christmas with a freezer full of breast milk we needed repair right away. He squeezed us in, called at 8:30 pm, said he could be here in 15 minutes. He replaced the broken part and had us with cold drinks in less than 30 minutes. Great service, very respectful, wore a mask the entire time (which is more than most contractors do).

I wish I could give no star's, we have used Marcelo in the past to fix appliances in our home with no problems. This particular time he came out to diagnosed our washer. We paid the service fee and he scheduled us for the next day at 6 we never heard from him. We called several times, we ended up calling from another number and he answers gives us an excuse that he was busy, I told him I understood that happens. He gave us another appointment for the next day. No call No show we called no answer we used another phone number to call him he answers. He tells me he will call me back at 9:30pm, 10:30 comes no call we call him again he tells us he can't get to us maybe Saturday......we tell him we will find someone else. He sends me a text message apologizing, I explain to him all he had to do was keep us updated/comminacate. We have worked with you in the past. It's crazy because 2 weeks go by and we decide to give him a call because maybe he was having a bad time, and maybe he could fit us in this time. Nope he got rude with me and hung up
If you want your appliances fix in a reasonable time.. Look elsewhere

I highly recommend The Repair Guy - Marcelo. I have called Marcelo a couple times for washer issues and always fixed the problem. I just called to repair our gas cooktop and he actually fixed it! Another company couldn’t. We were using a lighter to light the burners. He is reliable and honest. I will only be calling him for appliance service.

We were told by the operator on the phone that the price would be $55 for the service call. After the repair guy came and looked at our fridge, he said it was $65...no big deal, but the girl definitely told me a different amount. Later that day the "owner" called me to tell me that the girl did say it was $65 and it was hard to understand her sometimes, and that they had many people misunderstand. Well, then don't you think you may want to address that issue? This was all very petty to me, until the owner proceeded to hound me and pressure me over the phone about why we had declined to have our appliance fixed. We opted not to pay $250 to fix an old fridge and he told me over the phone that they had no idea why I would choose not repair such a nice fridge. And that there was no way I could buy a new one for that...he also told me he sold used appliances and there was no way I would even find a used one for the amount I could have fixed mine. I could not believe how rude and pushy this guy was. He had some nerve calling me AFTER the service call was over and we declined to have it repaired to question our decision. I proceeded to tell him not that it was any of his business at all why we decided not to fix it, but that we had another one to replace it for free from a family member. I would never call or recommend this company to anyone again. I was appalled at the customer service from the owner.

NEVER USE THIS REPAIR GUY!!!!! Charged me $285 for a $12 part of my fridge. First off he Showed up on the wrong day. Also when i came home from work the fridge didn't work after him telling me over the phone that it worked great. zero paperwork, or receipt, I tried calling for 6 days straight after. Never leaving any mean messages. Just simply asking for a response. He blocked my number and never spoke to me.Not once. I'm a property manager in portsmouth and have never felt as ripped off as I have with this guy. I did manage to call my bank to dispute the charges and they are handling talking to mr repair guy. ( Thank you bank of America) please don't let this happen to you. Call someone else.

These guys are great , reasonable pricing. Was out to diagnose my issue before other companies would even answer the phone. I've used him several times without an issue.

THE nicest guy. Called him early afternoon, he was here 3 hours later. Was willing to show us how to fix it so as to not charge us. We let him do it, paid him, and received his card that will be our go to for ANY repair. Wonderful to my daughter, very kind and professional. HIGHLY recommend using Marcelo as your go-to repair man.

After calling on Sunday and missing two returned phone calls from the company I called again on Wednesday. The lady was very polite and said they had tried to contact me but I did not answer the phone. They were able to fit me in to look at my washing machine on Wednesday night. Marcello, quickly looked at my washing machine and determined that the transmission was leaking oil and that I needed a new machine. While he was here I asked him to look at my ice maker and he quickly determined that it was broken and needed a new one. He went out to his truck and within 30 minutes was able to fix my ice maker. I have used this business before and I will continue to recommend them to my family and friends.

I've had such great experiences working with Marcelo, I can't believe there are any negative reviews! He is the difference between a repairman and an appliance expert. My handyman referred me to him when he was not able to diagnose the problem with my dishwasher. Marcelo found the problem immediately and repaired it at a reasonable cost. He later fixed my refrigerator and diagnosed a freezer problem in the rental property I own. He could have just taken my money and gone ahead with replacing the expensive part that was broken, but he advised me to replace the whole fridge because there was a separate freon leak that would continue to need recharging. He gave up income to advise me on what was best for ME, the customer. It's the level of service that keeps me calling him when there is an appliance issue. He has always been punctual, too!