Appliance Repair reviews in Virginia Beach, Virginia

The technician was kind and professional. Quickly identifying the problem, he repaired the microwave. Strongly recommend!

I am quite pleased with the support he gave. He repaired my malfunctioning washing machine. Superb support!

Do not use this it’s a scam I had Al come and look at my dryer he said it needed a new belt and I needed to pay him 125$ now and another 100$ when he came back well the part he supposedly ordered never came in and he stopped answering my calls and the address is bogus

They were really helpful in explaining everything and arrived on time. They made sure everything was neat and clean after repairing the dishwasher. I highly recommend it!

DO NOT USE. This number goes to an automatic switchboard after hours and connects to multiple independent repair services without any shared responsibility. In my my case this was Sears, and they are utterly worthless. Zero work ethic. Despite receiving confirmation emails and scheduling notifications, the technician did not show up during the 0800-1200 window as promised. Nor were there any updates via email or text. I wasted my morning waiting for a no-show and the woman I spoke with at this number was not helpful.

Horrible experience. These people are complete scams wildly sketchy. I don’t believe the high ratings on google review for this company as they have dropped the ball every single chance they’ve had over the last 2 weeks. I’ve dealt with 5 people from this company, each equally unhelpful. Roy came out two weeks ago to fix my broken fridge. He said he didn’t know what was wrong with but probably a circuit board thing so he’d charge me $630, order a replacement part and then prioritize coming back out to fix the fridge once the part came. He gave me a ton of lip service about how he was prior military so he takes care of families like mine - being a woman running a home of 5 people with a deployed husband. We have been living out of coolers for 2 weeks and all Roy and his associates have given me is an incredible runaround. Roy never once contacted me after taking my payment through his cashapp (huge mistake on my end). I reached out to him and his coworkers a half a dozen or so more times over the last week, each time being told my part was in and they be out on a Monday to get it fixed. Monday comes and goes and no word from anyone. I reach out again and no one has any record of my name or anything. I’m told they’d figure out who I was and what I needed and have someone out on Wednesday. Wednesday comes and goes and nothing. I reach out again on Thursday, still no one has a record of me and Roy is avoiding all of my attempts to reach him. I call the nationwide number again and get someone new on the phone who also doesn’t know who I am or have a record of me. They guarantee they will be out between 3-5 on Thursday (same day) and big surprise no one ever came or called. Friday I reach out to Roy and tell him I’m going to have to get JAG involved if he either doesn’t fix my fridge or refund my money. He finally responds in very confusing wording that sounded like he is choosing to refund me. I ask for clarity and he is again vague. I send him a screen shot of the payment I made as well as a photo of the written invoice of my payment. He replies “k cool.” Saturday comes and I hear nothing back and have received no refund. I sent a cashapp request to him in the amount of what I paid him, along with a text letting him know that I sent it. No response. Here we are now on a Sunday and I have messaged him asking why he hasn’t refunded me — no response. Now I gear up to go to JAG tomorrow and hope they will take over from here so I can be refunded and find another way to resolve my broken fridge. All with a full time job and 4 kids at home. Completely unbelievable. As if I have time to start a legal battle but here we are.

Called to have a leaky oven repaired. Technician arrived within 2 hours and confirmed leak, said Samsungs were notorious for having connection problems. Said part was not available and had to order. Over a week later part arrived and was installed. Minutes after tech left strong odor of gas detected. Va Natural Gas responded and said that the repaired part was installed without tightening properly. VNG reinstalled part and tested for leaks afterwards with negative findings. Poor communications, called to check on part and no one had a record of our call or order, spent several phone calls tracking it down. Apparently same service as Beasley’s Appliance Repair and Harmony Home Warranty. I have to agree the 4.7 rating is questionable and several similar reviews are posted reviews mimic mine.

SCAM!!! DO NOT CALL!! All of these 5 star reviews are fake and most likely AI generated. Take some time to read how generic they are. The profiles are fake. This man named Roy with “Harmony Homes Maintenance” showed up and decided my washer needed a new circuit board without running any type of diagnostic. He talks fast and I paid him up front. I then started to receive emails and texts from different companies with different numbers. That’s when I realized I was scammed. I started looking up all the phone numbers and was able to find real reviews and they are scary. Luckily he gave me my money back but please do not stress yourself out!!! I finally had a real company come out. The circuit board was fine!!

The repair person was very kind and professional. He promptly addressed and resolved my dryer issue at a reasonable expense. I strongly endorse this service.

This professional was very nice, kind, and informed. He swiftly diagnosed and rectified the oven problem. Outstanding performance!

The technician was resolute in diagnosing the issue with my dryer. I would certainly use his services again for any forthcoming appliance concerns!

The expert was kind, quick, and competent. Within twenty minutes of my call, he arrived and resolved the issue with my microwave. Impressive work!

"Repairman" showed up on time. Paid a $85 service call where he didn't diagnose anything.I informed him that I've diagnosed the issue. We ordered the part and he was a no show for the repair. Seems like a rip-off. Not recommend.

He quickly identified and fixed the issue with our refrigerator. He was really competent, courteous, and friendly. This business delivered outstanding service.

Avoid This Company – Unreliable, Dishonest, and Poor Customer Service
I had a terrible experience with Roy from Harmony Homes Maintenance / Same Day Repair, and I want to warn others before they make the same mistake.
Misdiagnosis & Overcharging
I initially reached out to Appliance Repair Virginia Beach Pros, which connected me to Roy. He came to inspect my washer that wasn’t filling with water and immediately claimed it needed a new control board—without performing any real diagnostics.
He quoted me a price that was twice the actual cost of the part, plus $260 for labor, which should have taken only 30–60 minutes. After reconsidering overnight, I messaged him about the high cost. He refused to match prices from other vendors but eventually agreed to lower the labor charge by half.
Bait-and-Switch with the Wrong Part & No Communication
The next day, Roy arrived with the wrong part. Instead of leaving the old part intact while waiting for the correct replacement, he took my old part with him and claimed he’d return the next day. Later, he informed me the correct part wouldn’t be available until Friday.
I explained that I couldn’t take multiple days off work, so we scheduled for Friday between 6:00-8:00 PM. But when Friday came, Roy completely ghosted me—no texts, no calls, no updates. I tried contacting him through multiple phone numbers, but I got zero response.
Last-Minute Excuse & No Accountability
After one full day of silence, Roy finally responded on Saturday morning, saying:
“Refund they didn’t have part and I am tired chasing Tribles down for it (they done screwed me twice which make me look bad with you).”
I asked for clarification:
• Was he actually refunding me?
• Why didn’t he at least update me instead of leaving me waiting?
• Why did he still have my part and leave my washer completely torn apart?
Instead of answering, he went silent again. It’s now Monday, and I still have no response.
I Took Action – Reporting & Disputing the Charge
Since Roy never refunded me, never returned my part, and left my washer unusable, I disputed the charge with my credit card company. I also reported his suspicious 5-star reviews—many of which were likely fake.
Bottom Line – Avoid This Business at All Costs
🚨 DO NOT waste your time or money on this company!
• No proper diagnostics.
• Overcharges for labor.
• Takes old parts without returning them.
• Fails to communicate after taking your money.
It was stressful enough not having my washer working, but Roy tripled that stress with his unprofessionalism. I’ve learned my lesson—I will only use reputable companies moving forward.

The specialist exhibited a high level of expertise, kindness, and courtesy. He performed an excellent job of fixing the washing machine from the inside out. Amazingly good service!

For a reasonable price, this appliance expert fixed our oven. He was both well-informed and personable. I am quite impressed by the service that this business gave.

On time, good follow up response, polite and explained the problem and solutions
Highly recommended and will call again in the future

Was quick and professional. Came out on a Saturday morning to complete the job. Left everything very clean and perfect.

Great experience! Our stove oven wasn’t turning on and ilham got to work as soon as he arrived, you could tell he knows his craft. Good communication, was punctual, and pricing is very reasonable. I am adding to my contact list for any future needs, would definitely recommend.

Service was prompt and as promised