Reviews of local pros in Williamsburg, Virginia

Derrick was great! Wonderful having a seevice person with a positive attitude and "love his job "! Same day service on dryer as u called which was fantastic. Will definitely use service again.

Quick, reliable and friendly service. I’ve used this service multiple times and will continue to use as needed.

The repairman was professional, efficient, and friendly. He explained the problem with my dryer, and discussed the cost of the replacement part, and cost of labor involved. He was a delightful gentleman, and represented Sears’ wonderful customer service protocol.

Anthony provided excellent service in repairing our refrigerator. Before he arrived he phoned several times to update his schedule. He was efficient, respectful of property, informative in explaining the issues and solutions and he was cordial in every respect. A fine gentleman and a true professional. .

Arrived on time and was very polite. Assess the problem quickly. It was determined it couldn't be fixed at a reasonable price and didn't try to overcharge us for something.

Ted was professional, respected the property. Listened to my comments and what I had experienced. Went to work and is very knowledgeable about his work. Explained everything very well.

Arrived within the specified window of time. Personable. Professional. Offered maintenance suggestions.

Highly do NOT recommend this company. I made an appointment with them for 1pm-5pm, a 4 hour window, and they simply never showed up, or even offered a reason as to why they were not showing up. When I attempted to reach out to customer service, I learned they only use an automated customer service line and it does not allow you to speak to an actual human. There was no way for me to even inquire about my cancelled appointment given the automated options they provided. A giant waste of time company, made worse by the fact that the repairs were needed urgently. Do yourself a massive favor and look elsewhere for appliance repair services.

The sears updates that were sent came through email and not text, text updates were the ideal option. The link to the emails didn’t provide accurate times to when the technician was to show up. When the technician Anthony E. showed he didn’t properly contact me and didn’t knock on the door. The technician left the property and closed out the ticket without even looking at my appliance. I have been inconvenienced for the whole entire day and the best the representative could do is tell me that I would have to schedule another appointment meaning I would be at least another week without a refrigerator. The worst experience between the inaccurate updates, the technician not contacting me, and attempting to get in contact with the a representative to get the technician to turn around was non-existent. The sears repair website gives you an ai assistant to speak with. Nothing good to say about this experience. I almost forgot that when I did get in contact with an actual human, they stated that because the technician closed the work order they couldn’t get him to come back to my house. And stated that I would have to get rescheduled for next week.

I'm sick of your robots not allowing me to cancel my appointment! Why can't you just have real people answering phones?!?

Our service tech, Ted was fantastic. He knew what he was doing and took great care. I rate Ted to be a 5+++. Thank you so much for the great service.

He was very nice and explained all my choices. Also, I was very glad to be able to have someone come on a Saturday!

He did a great job and explained his work so the I could understand. Very pleasant man.

Ted was prompt, courteous and diagnosed my 27 year old refrigerator. We both agreed we needed to purchase another frig instead of repair,,

We’ve had this repairman come out three times to fix a problem with our dish. He’s never been able to repair it. He always has dozens of excuses as to why he can’t repair it.

They do not exist in this location, and when trying to call to remedy this incorrect listing I was met with an AI agent who couldn't help me since my issue is not related to their service. To make it worse The AI agent explained to me that there are no live agents available anymore. So I can't even contact the business directly. It's a shame that businesses are foregoing client support in favor of a cookie cutter language model with no actual skill in aiding you

Quick and efficient repair replacing brain board control for our refrigerator ( took approximately 15 minutes). Answered and explained issue of refrigerator failure. New part shipped to house prior to scheduling repair. Labor cost was astronomical at $450. Wow!

Probably one of the worst experiences I have had with appliance repair. We scheduled an appointment a week in advance, confirmed several times, provided additional details immediately upon request and were even told that parts would be ordered in advance to reduce our wait time. The day of the appointment we received a text that our technician would arrive between 8-5 and would be called and text with an official arrival time. We waited a majority of the day and heard NOTHING then called customer service for a status. Even worse, as I was on the phone with the AI customer service rep, I received a text stating that the technician could not arrive today. We were provided options for another 7+ days in the future.

Our appliance had already been out of service for going on 7 days, this would mean two weeks. I elected to try and talk with a service representative to request a higher priority given the circumstances. Sears has reduced their workforce and resorted to AI Agents. Essentially don’t expect any humanity or consideration. It’s so far removed from what we formally knew Sears as. Needless to say, I’m not sure who or how this location has high reviews, but it’s clearly misleading and/or not current.

Derrick was very professional
Confident in his ability, polite and respectful of my property

Luis is a true professional! We will refer Sears to our neighbors.

Our service tech, Luis was very knowledgeable and professional it's just that our oven/microwave combo that the builder put in is outdated and not repairable so now we have to purchase a whole new unit!