Reviews of local pros in Williamsburg, Virginia

This is not Sears appliance parts, there is no Sears anything located at this address. This is an error on Google Maps.
Locke Supply Co. is located here, great place for HVAC, Electric and Plumbing parts for Contractors and homeowners.

Tech was timely, professional, quick and thorough in diagnosis and repair. Friendly and focused to get the work done right the first time. Great job!

I would share no stars if possible since no technician ever arrived and after calling numerous numbers, including the one listed from other former complaints, they all lead to an AI bot with no option to speak to an operator. I received approximately 20 emails and texts confirming the appointment. Total scam, don’t waste your time.

Joshua B, The technician was just great - , courteous, tidy and personable and efficient. A great advertisement for Sears Service

Tech was great and this is not a reflection him. All the problems are out of the techs control.

Sears home services just plain sucks. Numerous cancellations and no way to talk to a human. AI only. Frustrating beyond all belief. 2 weeks to fix a refrigerator is not acceptable.

Bought a whole house of what we thought were higher end appliances. The price sure was. Nothing but problems and lack luster performance. GE is not what it used to be.

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Wow, just wow... "Call us" Lol
Didn't I mention the system is AI only and you can't actually talk to a human? SMH. Yea, call and talk to a... oh, yea, a AI... Does anyone else see the pure stupidity here?

His phone message prior to showing up was basically a complaint that it was out of area of travel. When he arrived he just started asking for the 75 dollar service charge. No greeting at all. Then he sent me a text to send the money to and it had the wrong claim number. He said we'll I can't do anything until I get paid. He had a phone call payment sent. I paid it. Then he tells me he help me because there is strap in the way. He said not job to move strap. I can't help you. It is what it is then left. A very bad experience it was. I paid for nothing and want my money back. I gave a star only to complete post.

The service tech (Anthony) performed the no cost preventative maintenance on the washer and dryer. He was here on time and did an outstanding job. His advice was very helpful and we appreciate his willingness to take the time to do a thorough job.

The technician arrived as scheduled. I received a text saying he was on the way. After analyzing the washing machine, it was determined that three major parts needed replacement, including the motherboard. The technician phoned and updated his service department. Within one hour after he left, I received a call from Sears service desk saying that the parts were more costly than the replacement of the washing machine. I was offered a buyout for a compatible machine. I opted to take the buyout with the Claims Management after receiving the price of a compatible washing machine, including tax, delivery and installation. My claim was submitted to the finance office and I received all documentation in an email before the phone call ended. The check will be mailed to me and may take 30 days. I was also sent an email displaying what the envelope would look like so that it would not be discarded in error. I’m very pleased with the response swiftness and the outcome. Thank you for your diligence in hanging my claim.

Very nice young service tech. Performed simple repair of belt on drier, then preventive maintenance on washer—no hidden issues. He arrived a couple of hours outside the window, but once beginning he was quick and efficient. I would use their service again (though I hope I don’t have to).

Appointment was scheduled between 8-12. Tech showed up at 4 pm. I kept getting emails stating his approximate time all day. Turns out those notices are AI generated, get rid of this function as it leads the customer to false hopes of a tech showing up as sated in the notifications. I wasted a whole day waiting for a tech. All that said, Derrick was good, fixes the dryer and cleaned up his mess.

Technician understood the issue and fixed it expeditiously. He was friendly and professional. Definitely would recommend them for any repairs to your fridge!

They were originally scheduled to come after the new year and I was able to get sooner appointment. Service man came within 2 hours of rescheduling, called ahead to let me know he was 10 minutes away, and was efficient in repairing our appliance. I'd give 10 stars if I could.

Anthony has worked on our AC and furnace for years and you couldn’t ask for a better Technician. His customer service skills are the best and he always makes sure you understand what is going on with either my furnace or ac. That’s very important to me as a woman who doesn’t know anything about either.

Derrick was great, and that is what the 5 stars are for. I guess, the system is managed by AI therefore there’s poor communication and multiple appointments being confirmed. There appears to be no way to figure out when you should be available for the ‘real’ window of time which is 4 hours. You can’t talk to a human person! Frustrating but I am happy to have my washing machine working!

Luis was on time. He was very professional. He explained everything to me. I was very happy with him. He was a very nice repairman. I would definitely call him again.

Our built in wall oven needed the bake heating element replaced. The diagnosis was spot on, the service person did an excellent job within the expected time parameters. However, the pricing seemed high. After the diagnostic visit, the "fix it" visit took about 90 minutes and was priced at just under $350. The pricing for the part was $125 more than if I purchased the part from the manufacturer. I am impressed with the work and disappointed in the value. Have doubts about using the service again.
It have tried to contact Sears Home Services to further explain my concerns about the value I received, and have become extremely frustrated as I am dealing with AI and no humans. There is no contact info to send along additional info. My lasting impression is that I may have been ripped off, and I am not being provided the opportunity to explain my concerns to the company (other than this note).
With it now being several days after the "fix it" service, I realize I will be looking for other resources if/when other appliances need work.
The work is good, but process and systems are toooooo frustrating.

David is very professional and got my refrigerator fixed same day!

I’ve been using Briggs Appliance for years and always find them reliable and honest !!

Very courteous, highly professional. Communication is top notch!
Highly recommend Briggs Appliance!

David was personable and professional… he immediately recognized the issue with my freezer and promptly repaired it … I appreciate the efficiency with which the entire job was accomplished ..

David is very professional and respectful. He was able to fix our freezer seal problem. Highly recommend