HVAC reviews in Woodbridge, Virginia
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Absolutely incredible service from start to finish from A-Plus Enviro-Services.
After noticing our new dryer was leaving our clothes damp after a cycle or two, we realized we needed a dryer vent cleaning. We called another (highly-rated) company via a simple google search and they said they would have someone out the very next afternoon. We described the situation in detail, that our dryer is a stackable unit in a closet on the 3rd floor of our townhouse and the vent itself looks to be outside on the 3rd floor, about 30+ feet up. They confirmed they could do the cleaning. When the tech showed up, he walked in with dirty shoes, took a look outside and at the dryer in the closet and simply said he couldn't do it. No true explanation, just said it was too high to get to and charged me $100 for even showing up. This was Thursday afternoon and I had family coming in on Friday from out of town to go to the beach. After calling numerous other companies, who said they wouldn't be available until the end of the month, I gave up.
I decided to do another quick google search an hour later and found A-Plus Enviro-Services. I explained my situation again, in detail, and the manager, Edwin, confirmed he could get a tech out next day to do the cleaning. I expressed my anxiety over the situation with the last company and that I was told our vent was too high, but he assured me he would make sure the tech sent had the right equipment to get the job done. He gave me a small window for their arrival, which was incredibly convenient, and they arrived the next day right on time. The technicians assessed the issue and described in detail different ways they would work to resolve and clean the vent and how they'd access it through our attic. They wore shoes in my home and were very thoughtful and diligent in their efforts. I cannot thank them enough for the amazing job and impeccable service. I will continue to use A-Plus in the future not just for dryer vent cleaning but for all services offered. Highly recommend them! -
The guys came out to clean my hvac & vents and did an amazing job! They were respectful to my home, used shoe covers, covered my stuff with plastic, cleaned the vents, and cleaned up after. This has been one of the most professional services I've ever had done. The quality of work was top notch, highly recommend, will use again in the future.
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During our home purchase, our home inspector detected mold in the duct work. This company saved the day for my sensitive allergies. I was glad to see A Plus Enviro do the work so I could see the before and after. Amazing They took care to keep the rest of our home clean ( furniture , walls and floors) during the entire process. When we had a minor problem after they left they were glad to return and resolve the problem.
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I chose A Plus based off of their reviews and reputation. Unfortunately that reputation is far-fetched and misleading. We contracted A Plus to to a HVAC duct and Dryer Vent cleaning in our home. The technicians that showed up did not go to the roof-mounted exit of the dryer vent after completing their services, claiming they didn't have enough time. They did have time, however to attempt to upsell us a $2000 anti-mold treatment that was wholly unnecessary. After continued issues with the dryer not performing after the vent cleaning, I attempted 3 times over a 3 week period to schedule them back to finish the job. "Edwin" was unresponsive and essentially ghosted me. As a result, our dryer burned out due to a blocked vent and we had to buy a new one - also had to pay an additional $300 for another duct company to come finish the job properly. Absolutely horrible experience and recommend any homeowner pass over A Plus as an option for home maintenance. A pure, unadulterated waste of money.
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Awesome company! I used their services for air duct and dryer vent cleaning. The two gentlemen who came to the house were professional and did a great job of ensuring furniture was covered and no dust or debris was left behind. Even the manager/owner was extremely professional, communicative, and had great customer service. Would highly recommend this company.
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More like F Plus Enviro-Services.
Their tech, Marvel, tried to con me out of hundreds of dollars and when I told the owner, Hugo, he insisted that me and the tech "had an arrangement" and asked me why I waited so long to report it. Truly unbelievable.
The other tech, Rene, kept taking his mask off, despite my repeated requests to keep it on, due to my unvaccinated children being present. They placed their dirty equipment on my yoga mat, left drywall dust all over the place, skipped registers, and damaged my floors and walls. Some pictures are attached. The patching was a shoddy attempt to hide the damage. I honestly can't imagine a worse experience and am shocked by all these positive reviews as I'm sure some of them were "had," as well.
The business owner who referred me to A Plus (and had been referring people to them for 12 years) told me that he'd contact them directly and try to get it dealt with. When they didn't respond to him, I called and Hugo tried to insinuate I was to blame because I requested service (?!). I was in shock the whole phone conversation honestly. Hugo had no remorse. No apologies, not even for the property damage that they were unquestionably responsible for. I regretted even calling.
Earlier, Edwin, the receptionist, told me that Marvel and Rene no longer worked there and Hugo refused to discuss "employment matters" after fumbling and admitting they do. They seemed to think I was demanding they be fired. I DON'T CARE IF THEY ARE FIRED. I want to know if the company is in on this, because their continued employment is a surefire indication that the company condones this scam, and from what I can tell, they 100% do.
Here's their MO: They quote you a really high amount for a supplemental service ($400) on top of the duct cleaning--and the tech will offer to do it for less ($250). When you can't reach the front office (whom I suspect is in on this), you are stuck with the decision of paying too much or not. Turns out my add-on is typically only $150. The fact that Marvel had the confidence to quote me that $400 price knowing I was about to call the front office says A LOT. The fact that they are still employed says EVEN MORE.
I bought these guys lunch, too, and they had the nerve to sit in my driveway and eat it after conning me out of $250. Luckily, I wrote checks and was able to stop payment, but please, consider yourself warned. -
The team that came to clean my ducts were great, they were thorough and addressed all my concerns. They took the time to answer all my questions and made sure I was happy with the service. They helped uncover issues I didn’t know I had even after a previous home inspector. I highly recommend them.
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Overall the crew did a good job with air duct cleaning and dryer vent cleaning.. however after they finished we noticed a sizable hole in the wall that was likely caused by the large machines they had to carry to the 2nd floor. When I brought it up to our point of contact there was no accountability taken and instead they blamed it on other companies that worked in our house. However the damage was noticed after A plus left and not on the days when other companies came and left. The lack of accountability was quite disheartening. I did not ask them to pay for the damage but simply wanted to bring it to their attention. There was also dryer lint left in our flower beds and their response was “that’s biodegradable and will wash away with the rain” 😣
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Excellent customer service, thank you
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Thanks mr chimney and air duct for good working
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Extremely exceptional job, highly recommended
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Excellent customer service, highly recommend
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Excellent job. Highly recommend it.
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Easy to deal with, very professional, highly recommended.
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Professional and responsible work
I really recommend for you -
I very professional and responsible I recommend you always thanks
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Immediate responses. Great service. Even better prices. Will use them from now on
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Mr chimney was great to work with. From the office staff to the fellas that came to do the work. It's nice to find folks who care about their work.
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Great customer service! Online respectful, neat and clean! I can’t go on about how great the experience was! Alex was exceptional!
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Great Service, Helped me out big time. Call them if you need your ducts cleaned like I did!!
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Couldn’t be happier with my experience. We will be passing along your information to anyone that needs vent cleaning and I will be a return customer. Thanks again!