Plumbing reviews in Woodbridge, Virginia

I had an awesome experience with Bestway Plumbing. I reached out late Friday afternoon and had an appointment set for Monday morning, which was already impressive. William showed up ahead of schedule, got straight to work, and absolutely crushed it. He also took the time to give me some really helpful tips for maintaining my system.

It’s clear that William knows his craft inside and out, and his customer service skills are top-notch. Professional, friendly, and genuinely engaged the entire time. Bestway Plumbing runs a tight ship, and I couldn’t be happier with how everything went. I’ll definitely be calling them again for future plumbing needs and will be asking for William by name.

I had a hot water tank 82 gallons that was 20 years old. I figured I better get rid of it before it got rid of me. William came out and replaced everything with a brand new system. It looked fantastic. He was very professional in every way. I'm so glad he pointed out some issues I may have with my fire sprinkler system in the same closet that my hot water tank was it. I will definitely use Bestway plumbers again.

Chris was so nice and considerate. The mall manager was present and put Chris in an awkward situation. He still maintained professionalism and completed the job. I can provide additional information if needed.

Michael did a great job replacing my clogged sump drain with a newer better discharge pipe.

The front office was excellent at communicating when Michael was on his way to my house.

I got a new shower and the guy who installed it didn’t know that there was an anti-scalding valve. Kenny came and looked at it and just adjusted the valve and I started getting hot water again. It was a quick and easy fix for $55.79, which is the diagnostic price. But when I asked him his prices, they seem decent. The only thing that is bothering me now is that my shower is no longer stable like it was before Kenny fixed it (I think the glue came undone) after he fixed it, now the shower moves when I try to turn on the faucet. Otherwise, because of the prices and experience and he seems to know what he is doing so I would still recommend him!

Did an amazing job. And was very patient with all of my questions. The tech walked me through every step of the way to make sure I understood everything that was required for repair. I would highly recommend them.

Excellent work and great company. I called and they had someone come out the very next day. Easy to schedule and very polite staff. I had a plumber Chris come out to inspect my toilet. Before this company, I had another company tell me I needed a pull and reset and new wax seal and quoted me 2x the price that I was quoted with this company. Turns out that I actually didn't need that work done and that just one of my valves was loose and needed to be tightened after being inspected by Chris. Chris inspected, tightened the valve, stayed after to make sure their was no leak and explained everything in a way that is easy to understand. Super polite, thorough, and honest. That to me is the difference between an honest company and dishonest one. Now they have a customer for life and I will call them and recommend them to all my friends and family. When it comes to plumbing, I don't mind paying because I know it's hard work and a good plumber is worth it's weight. Most important to me is honest and integrity and that is why I am giving this company such high marks.

Kenny was wonderful. Kept me updated as he inspected the sump pump and provided pictures. Was very honest about the current condition and didn’t push any unnecessary repairs/purchases. Explained how everything worked so we understood what to look for in the future.

Chris did a great job helping us fix a leak from our shower head. He was incredibly timely, clear and effective in explaining options and best ways to resolve the leak. We continue to be thrilled with the service that Bestway provides!

I was very pleased with the service I received from Will at Bestway Plumbing. Communication was excellent! He arrived on time and changed out the kitchen drain assembly and fixed another leak. I thought the price was reasonable. I will definitely recommend them to friends and family.

We contacted Bestway Plumbing to unclog the pipe from our kitchen sink after overestimating how good of a job our garbage disposal does with breaking down food waste. We were thankful to get an appointment the next day. Kenny was timely, knowledgeable, and personable. We are grateful for his expertise and skills. I would recommend Bestway Plumbing to anyone who needs a plumber!

Great job done, William. I will be using your services again. Bestway Plumbing is the way to go. They are military-friendly as well. A very satisfied customer here and most definitely for life. Thank you for a fantastic service and overall experience.

Great legitimate plumber with the professional background training and experience one expects! Would definitely hire again and also felt pricing was reasonable compared to other companies in the area. Appreciated Larry’s work, honesty and time today on the garbage disposal replacement at my house.

When I reached out, they were able to get me in the next business day. When he came and diagnosed the problem with my leaky faucet and he didn't have the parts he went out and got them so he could fix it same day for me. Courteous, clean, fast and a reasonable price.

I hate to be the odd one out, but our experience with Bestway was disappointing. We’re a property manager in the area and work with many contractors, and unfortunately this is one we quickly lost trust in.

They correctly identified a toilet fill valve overflow in one of our units. However, the technician then attempted to upsell us on replacing the entire toilet, which was completely unnecessary. As experienced managers, this immediately raised red flags for us. I can see how a homeowner without industry knowledge might agree to that recommendation, but we found it deceptive.

After pushing back, we proceeded only with the fill valve repair. To be fair, the repair was completed quickly and properly. Still, the attempted upsell undermined our trust, and we won’t be using Bestway again.

We don’t fault the technician personally; this appears to be a company practice, but these kinds of sales tactics don't align with our values. Just sharing our experience.

I had an excellent experience with Mike C. He did a great job from start to finish—very professional, knowledgeable, and thorough. He communicated clearly the entire time and took the time to explain in detail what he was doing and why. The work was completed quickly, and he made sure everything was cleaned up before he left.

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Had a long series of things happen in our house, plumbing wise needed some immediate assistance William Alan and squared away did an outstanding job. Outstanding work outstanding result. Keep this young man. He’s great customer service polite, respectful, fine young man can’t give a higher rating for this guy, William Alan.

Will is an awesome tech. Very friendly, professional, and kind. He greets you will a smile. He listens and gives answers to my questions.

I will request Will again, and again!

Thank you Will!

Ms Sanders

Chris diagnosed our problem expertly and was able to remedy the situation quickly. It should also be said that he took the time needed to explain each step of the way very clearly. Given the terrible conditions two days past the ice storm for the ages, he remained uncommonly upbeat and considerate. Far and away the best plumbing experience I've had in the past decade!

Kenny did a great job installing a new toilet for us. He had the proper parts with him and was diligent in his work, cleaning up after the job. This is the 2nd time we have used Best Way Plumbing and had Kenny do the work. Very satisfied.

Absolutely fantastic service provided by Kenny Stone. Arrived earlier than expected , courteous & super informative! Excellent pricing for my repairs & even provided a referral my ceiling repair. Highly recommend Bestway plumbing & drain. Do yourselves a favor and contact them for your plumbing issues. You will not be disappointed.