Reviews of local pros in Auburn, Washington

Joe is fantastic! He came out to inspect a year-old roof repair and was incredibly thorough. He took detailed photos so I could see the work for myself and provided a genuine recommendation based on years of experience.
I really appreciated his honesty and integrity—he focused on what was actually necessary rather than pushing for extra services. It’s hard to find that kind of transparency these days. Highly recommend asking for Joe!

Knowledgeable, insightful, came with many visual tool to help me see the top of my roof. Gutters were reasonably priced and they were a one stop shop for all of my concerns. Blake was smart and listened to each and every one of my questions and concerns. I’m excited to get started with them

This review addresses my recent experience with Guardian Roofing, highlighting a significant disconnect between the quality of their work and the professionalism of their customer service and communication. While the final roofing job was of high quality, the process was filled with issues that made the overall experience extremely frustrating and, at times, alarming.

The first issue began when the crew arrived ten days ahead of our scheduled appointment without any prior notice or confirmation. My partner was at home in an online meeting, and the crew began work without checking in. This unannounced arrival was not only disruptive but also demonstrated a complete lack of respect for our personal schedule and property.

The situation was compounded when the crew left our back gate ajar, leading to a serious safety risk. Our dog, a beloved family member, escaped and was missing for two hours. This kind of negligence is unacceptable and goes far beyond a simple inconvenience. Additionally, the work led to some of my outdoor chair cushions being ruined, which I now need to replace. Again, had they not showed up 10 days early this would not have been an issue!

Following these incidents, I made three separate phone calls to speak with a manager, but my calls were not returned. It wasn't until my third attempt that I finally received a call back. This demonstrates a clear breakdown in their customer service protocol and a disregard for client concerns. The company's final offer of a mere $50 discount for all this trouble—from the unannounced arrival to the lost dog—was dismissive and insulting.

The quality of Guardian Roofing's finished work, was decent but see the attached photos of the area they neglected to clean. I cannot in good conscience recommend them based on their poor customer service and communication. The lack of professionalism, disregard for personal property, and the severe safety oversight with the gate were major failures. Potential customers should be aware that the high quality of their roofing work may come with a deeply frustrating and irresponsible service experience.

We recently had our roof cleaned, treated, and some repairs done by Guardian Roofing. The entire process from booking an estimate to scheduling the technicians to do the work was extremely efficient! Malia, our Project Engineer, was very communicative, responsive and ensured we had all our concerns addressed before the work began. Sandro and Ferdandro, the roof technicians, did an excellent and thorough job from start to finish! We also appreciated how thoroughly they cleaned up all the debris from our house and ground at the completion of their work. We have used Guardian Roofing before and would recommend this company to anybody!

UPDATE: This response from the company is not an apology. Instead of acknowledging the issue, it only highlights the unprofessionalism that occurred.
Was there ever proper training or an update to your sales pitch regarding “decision makers”? Why must there be more than one decision maker present? What happens if the other person is unavailable or incapacitated?
The level of disrespect and lack of professionalism shown was unacceptable. First, we were told there was no technician available, even though a set appointment had already been scheduled. Then suddenly a technician was available once all of your criteria were met.
This kind of inconsistency makes the situation feel dishonest. At this point, we will simply handle the issue ourselves.

Original: I contacted this company for a roof replacement because I thought they had great reviews. Unfortunately, my experience was the complete opposite.
When I called to schedule an appointment for a technician to come out and inspect my roof, the representative kept insisting that both my wife and I be present. I explained that due to our hectic schedules I am able to make the decision myself. Despite that, she continued asking about my wife’s availability. I told them she is busy every day from 9 a.m. to 6 p.m. They then said they only have appointments after 6 p.m.
I told them I was available on the weekend, so we scheduled the appointment for Saturday at noon. Even then, they continued to push for my wife to be there as well. I told them she might attend if she had time.
On the day of the appointment, around 8 a.m., they called and said the technician had canceled and they can reschedule on Thursday after 6pm so my wife can be there and that there were no other technicians available. I explained that my wife and I had already adjusted our busy schedules to meet with the technician. Suddenly, once they heard my wife would be there, they said there was “now” a technician available to meet with us.
At that point, I canceled the appointment. This kind of unprofessional scheduling and the fact that they first said no technician was available and then suddenly found one made me lose trust in the company.
Because of this experience, I do not recommend this company. If a company starts off by being dishonest, I cannot trust them with something as important as replacing my roof.

My roof needed a minor repair and Guardian sent Blake out to provide an estimate. He advised me of a simpler solution that ended up saving me a ton of money. He was very transparent and open about the scope and additionally advised me on a future replacement. Without question, he earned my business when that time comes around. Thank you for a quick and efficient response.

Guardian Roofing picked up the phone when I called and I had a Rep at my house the next day. All my options for the roofing job and the financing were explained to me . Pre inspection was done in an hour . Very pleased with the experience and felt no pressure at any time . My roofing specialist was Ron O. And he was clear and knowledgeable about the whole process and was a pleasure to deal with. Very satisfied overall. Thanks.

I had leaks in my roof valleys. Juan Meji showed up on time and explained exactly what he was going to do to repair my roof. Juan did a fantastic job!. It rained the next day with no more leaks! Juan never stopped working even for lunch! If I had a business I would want Juan as my number one guy! He explained again all that he did and more! Thank you Ron Bracali for sending your best worker to my house! Thanks again Juan Mejia and Guardian roofing! Great value and great service! Allen Banks

I had a great experience with Guardian Roofing, largely because of Tyler. He was extremely thorough from start to finish and clearly knew what he was doing. He took the time to walk through the scope of the work in detail, explained the condition of the roof clearly, and answered every question I had without rushing anything.

Tyler was also very knowledgeable when it came to financing. He laid out the different financing options Guardian offers, explained the terms in plain language, and made sure I understood how the numbers worked before moving forward. Any time I had questions about costs, payments, or how things would be structured, he broke it down clearly and patiently.

Overall, the process felt transparent and well-organized. I never felt pressured, and I felt confident in both the work being proposed and the financial side of it. Highly recommend Guardian Roofing, and especially Tyler, if you want a detailed, professional, and straightforward experience.

A mix of rain and the storm scattered debris of cedar, pine, hemlock, and white oak created the perfect haven for moss to eventually take root and colonize our roof. I had personally maintained the roofs that had protected us in this and previous homes. I was very particular about employing a service that was built on a foundation of quality, trust, and a commitment to past, present, and future achievements.

Guardian Roofing’s Justin Borchers provided a comprehensive inspection followed by a company overview and methodology. He answered every question with transparency, technical depth, and customer-driven principles that genuinely reflected the Guardian brand and values, and that inspired confidence.

I trust Guardian Roofing with excellence.

PNW storm season hits hard... So I called up Guardian Roofing and talked to Deimar, who was fantastic to work with! Of course, this was during the worst PNW torrential rain storm of the century, and my roof started leaking! After talking with them, they had someone come out asap to check it, and then tarp it until they could get to it (because everyone else's roof was leaking too) .. Then they came out to start the job they found some other problems, rotting wood under shingles that were not put on properly ... so I ended up having more work done... BUT, it is done so well, and in a two day time frame, (once they started the job) from rip off, to new wood, to shingles, and proper roof venting (PLUS they fixed my overhang that birds were getting into), to clean up and haul away of all debris!!!!
I will not be worrying about this roof leaking or anything for many years to come!!!!
Thank you to Deimar for facilitating the job and thanks to the worker, Uriel Rico, who went above and beyond on this job! What a great worker he is, and a pleasant person to deal with.

This was for a larger almost flat roof dormer on top of my house. They added in proper venting on the top ridge and at the bottom, or low end too.
Job well done!

Good place

Awesome Company!!!!

Best cleaning company ever

Great, friendly service.

They are a great company

Amazing workers! They do such a great job! Definitely recommend them.

Contemporary is good for washing windows and construction cleanup of residential and commercial properties. Although they run through employees because they do them dirty in alot of different ways so the staff is not same people alot or for long.

Cleaning quality is terrible.... and their cleaners/helpers seemed to look over worked, and stressed out . . . upon calling this compnay to voice my concerns, they did not seem to show and concerns towards people as they would put it "beneath them", and I would NEVER recommend ANOYONE, not even a dumpster to give this unclassy, unfamily oriented company the time of day . .. . I, alsong with a few others, are contacting the BBB. Deeply concerned in Pierce County

They have a strong work ethic and are timely and efficient. Their employees are great, they're friendly & work hard because management takes good care of them and listens to their needs. Overall i would always recommend thus business, no matter how big or the job.

I cannot say better things about Contemporary! Their staff is amazing (shout out to Anna, Hannah, Ian, Lauri and Casey!), they are so flexible, they're professional, they do a great job and they really care about our homes. 10/10 recommend