Reviews of local pros in Camas, Washington

Wonderful job reinstalling our toilet after we put in new bathroom flooring. Our toilet had some components that were deteriorating so Tyrone and Kirkland overhauled it and now the toilet is as good as new. It actually performs better that it did before. Thank you so much!! This same team installed a new kitchen sink garbage disposal for me last month and I requested to have them help me again. Pricing is reasonable, clear, and transparent. I will definitely call on them again for my next plumbing project. A+++

We received same day service and tracking for the plumber so we would have an arrival time. Our plumber, Tyrone Miles, was awesome. He completed the service quickly and had such a positive attitude. He even answered other plumbing questions I had and really went above and beyond to provide great service. We will definitely use this company again because of Tyrone.

The plumber, Dustin, was exceptional! He was prompt, courteous, and most importantly, he was very knowledgeable! He “diagnosed” the plumbing problem and fixed it. I am very pleased with his work and consequently, I have great faith that the personnel at Proline Plumbing, LLC hire only the best and most talented individuals!

Aaron did a great job of replacing an old leaky sink and a kitchen faucet for me. The shop had sent him with the wrong sink but he immediately phoned and had someone bring out the right one so I wouldn't have to wait any longer. He was friendly and professional and left everything cleaned up. He also answered all questions I had. Would definitely call again if I needed plumbing work!

Tony came during an emergency at 1pm when two other local plumbers were booked out. He promptly identified the problems and fixed them in less than half an hour. Also answered all of my questions the my own HOA were clueless about. Great people, great work, would absolutely recommend.

This is the second experience with Prolines and their technicians are always great! Today Edie was our technician, he was extremely helpful with all my questions and took the time to explain the problem and what the fix was. Very friendly, professional, courteous and patient. Thank you again for a great experience.

Proline Plumbing arrived as scheduled. Tyrone answered all my questions and was very patient instructing his co-worker on the water heater installation. Excellent service, professional work ethic. If ever the need arises, I will definitely call Proline and ask for Tyrone.

Proline was dispatched by my home warranty (Fidelity) for my water heater leaking. Needed to be replaced. I called the warranty on Sunday and the tech is currently replacing the water heater now on Monday, next day replacement! I'm so thrilled with the service Proline has provided. The tech Tyrone was great and very professional. He put pads down to remove old water heater and not get the floors messed up. Great contractor! Would definitely recommend.

Best Customer Service I've ever found.
High-End Work and Materials...don't use Trailer Trash Simpson Plumbing.

We had a big freeze, and my pipes busted while I was in SFO. The Rep was so awesome, in the WAKE of thousands of desperate customers calling them, she had someone at my house within 2 hours.

One of the most Customer Service incredible moments of my life, she helped us so much.

Thank You

They were great at getting us scheduled quick. We were able to see a technician within a couple hours of calling them. Dustin was super friendly. He explained things really well. We were very pleased with our experience.

Everything about working with Proline Plumbing & Sewer was professional. Initial contact with Dispatch, appointment window and communication was clear. The technicians were courteous and knowledgeable; Chris was excellent and explained the process and costs clearly. They arrived with all the equipment that was needed. We highly recommended Proline. We even got a Senior Discount-Thanks!

Andre was excellent and his communication and recommendations couldn't have been any better. He was thorough and timely.i will use this company again in the future. Highly recommend them.

We had a plumbing leak in the bathroom - the faucet as well as the turn-off valve under the sink - resulting in water in the bath cabinet, on the floor and down into the utility room in basement below.

We were very glad to find Proline, 24-hour service, as this was a Saturday morning, and we had to turn off all water to the house to stop the leak.

Tony from Proline was very knowledgeable and efficient in replacing both turnoff valves under the sink. He had to get cartridges to replace those in the hot and cold water faucet knobs. While weekend service is expensive, we were very appreciative of Tony's customer service, and quick return with the parts needed. Thank you Tony and Proline!

Was shocked to find out our hot water heater was not up to code. They were able to add what was needed and did so in a timely manner with a professional attitude.

I had a stressful situation with a partial clog in the main drain that backed up an entire wing of my house. It was incredibly frustrating, but Proline came through in a big way. They were responsive and got Darren out to my place the same day I called — a huge relief.

The situation wasn’t entirely straightforward and required a bit of flexibility. I really appreciated that Proline was fair and reasonable in how they handled it. Darren was professional, courteous, and upfront throughout the process. He carefully assessed the layout and identified the powder room sink as the best access point to snake the drain — and it worked. He was efficient and got everything flowing again.

I’m very thankful for their help and impressed by the workmanship and integrity. I’d recommend Proline to anyone needing plumbing help. Great service, fair people, and they know what they’re doing.

Tyrone is awesome! Had him do a bunch of drain work at my property this week. He kept a great attitude and the quality of work as excellent. Thank you!!

Darren was fantastic. He has to deal with a weird issue to get our bidet install and he was able to get it done and truly appreciate the hard work he has done. If tou need plumbing work done I highly recommend Proline plumbing & Sewer you won’t be disappointed

We had a great experience with Proline Plumbing. The sprinkler water lines were on top of each other, the bottom line broke. They guys were professional and friendly.
Thanks so much, we will keep your number!!

Woke up Saturday 9/6 to no water in my house. Researched online and found Proline had 24hr emergency service and really good reviews. They were prompt to get back to me and get someone scheduled to come out that day. That is the end of the good. They came out, could not figure out what the issue was. Noticed a small leak on a backflow assembly near the water meter so they thought maybe it was that. They quoted me $2700 to replace it. Wanting to get water, I agreed to have them do the repair without looking into it further. They had to go get the part in Portland, I am in Camas, they got back an in about an hour had the new part installed. Total time maybe 3hrs so far including diagnostic time. Well that did not fix the issue. They went around another hour or so trying to figure out the problem with me while I was walking them thru how the system was setup as it is a bit different. They did not seem to understand. Basically water goes from street to tank underground, then is pumped to pressure tank in house. Tank was full, therefore logic says issue is from storage tank to house. They ended up running a garden hose from the new backflow to the pressure tank so at least I had water in the house, and left for the day saying they would get back to me to setup appt to come back. After researching I found the exact part they replaced is $600-1000 depending where they got it. They charged $2700 to install it. I understand a markup and making a profit, but that is RIDICULOUS. Then there was $200 to come out and $75 for diagnositc, I get that an have no issues, however then they charged another $255 to inspect to try to find the issue, $155 to "test" the backflow they installed, as apparently testing is not part of the overpriced install, then 3.5% for using a card to pay. After all that and taxes total cost nearly $3,800 to fix nothing. Then I did not hear back from them until Tuesday when I received a quote for $3900 to dig two holes near the backflow and near the storage tank to look for a part I told them does not exist. Also, since the issue is from tank to house, where they wanted to dig was to look at meter to tank, so I knew it would not fix the problem. Obviously, I declined and told them everything above, never heard a peep. Issue turned about to be bad pressure tank($500) and pump control box($0 as people who fixed it just swapped to the other one that used to be on the well). Neither of these were even checked by Proline other than visually. Took the people who fixed it less than 10 min to find the issue. I was fixed up within 2hrs, including fixing the water pipe Proline cut to tap in the hose, and for under $1000. Would not recommend.

Response to reply: No, that is not what the previous owner said, obviously only half of what was said was listened to. He said it tee'd into the line from the well and then into the tank and then went from tank to house. But since that is not normal, I guess that part did not want to be believed/listened to. The well is not in use, just the storage tank. Days later I contacted you, since I had yet to hear from you on getting someone back out. Then I replied that I was declining your ridiculous quote to come out and dig 2 holes, for $3900, to look for something you had been told did not exist. Never once said I found the company who set up the city system as I have no clue who that is. Ok, so having a warehouse open on a Saturday for a part explains how a part available for at MOST $1000 cost me $2700? The install was maybe an hour and the drive to get it, lets be extremely generous and say 2 hours (Camas to Portland, should be half that) So I guess your weekend labor rate is about $600/hr or you are doing 50% markup on a part and $200/hr. 7 hours on the job, 4+ of that was the tech on the phone with your shop walking around. I do appreciate that you were quick to get on site.

Tyrone was great to work with, arrived ahead of schedule and completed job quickly. Website was user friendly and I was contacted right away for a quote and to be added to the schedule. Highly recommend this company.

Pros - Job was completed on day reported. The plumber was efficient and left the area clean.

Cons - The job was clearing a medium size drain line that runs from one side of our house to the other. The job took about an hour and cost more than 800.00. There were no materials used so this was a labor only charge (after hours charge even through it started around 4:00, snaking about 60 feet, and cleanup).

Before the job started the gentleman tried to upsell the service to include videoing the line or using a hydro-jet instead of a snake. Each option would add hundreds over the amount we paid. He stated that if the snake didn't work then the hydro-jet would be needed and suggested that we would be over 1,800.00 essentially suggesting that we should just go ahead and spend more for the hydro-jet service.

Before he left, the technician checked our house water pressure which had nothing to do with the service call. He stated that we were over pressure along with 70% of all homes he visits. He wanted to upsell an in-line valve for another 1,250.00. If you are interested in dumping thousands for each service call then this is the guy for you.