Reviews of local pros in Graham, Washington

Jesse and Ken are a pleasure to work with. They are extremely knowledgeable and take good care of their customers. We have them do all the HVAC work on our investment properties and are very happy with their work.

Ken and his crew installed a ductless heat pump at a rental house and a heat pump tied into the existing gas furnace system my house. I used Infinity about 6 years ago for a heat pump install in our studio and was impressed with their skill knowledge back then, so when it came time to do the houses, I already knew who to call! That old system continues to work perfectly and I have no doubt these new heat pumps will serve us well for years to come. Communication with Ken, his installation crew and electrician was excellent. Finally, all this premium service did not come with a premium price. The total cost was extremely reasonable and fair. Thank you, Infinity Heating. My cats and I give five high paws!

We’ve had a great experience referring clients to Infinity. They are prompt, fair, and honest in every interaction. Their team is professional, reliable, and always makes sure the job is done right. It’s reassuring to know our clients are in good hands!

Working with Ken and the team at Infinity has been a very positive one. I wanted a contractor that was honest and provided hard quotes upfront for the work that need to be done and Infinity did just that. They worked with me to remove a old heat pump that no longer worked and replace it with a new one. I wanted to know why the old one wasn't working at first, thinking it was just a small leak to be patched and re-pressurized but after a long day of due diligence they found out it was a leak within the outdoor unit itself, so a new one was needed. They provided a quote for what it would cost to remove the old one and install the new one and the price they quoted was the price i paid. No hidden charges or anything sketchy. I will for sure be recommending them to friends and family that find themselves in the same position as I was. Thank you Infinity!

Once again Infinity Heating and Air delivered. They were able to come out same day and fix our heat. Excellent customer service and communication. We will continue to use them and recommend them to friends and family.

The absolute best! They are the full package: Efficient and knowledgeable. Friendly and helpful. Conscientious pricing.

I had an hvac problem that no other contractor would help me with. Infinity came and fixed my AC after three, long hot summers in an upstairs office surrounded by windows. There are no words to encompass my full appreciation and gratitude.

They stopped by today and fixed my heating problem in another building in a jiffy.

I highly recommend them for your next heating or air service call.

Points NE Historical Society used Infinity Heating and Air for our historical cottage furnace. They were available when we needed them, kept in great contact and did a fantastic job. We will continue to use them for our furnace maintenance needs. Thank you again.

Excellent service from this company!
From the owner to person giving the estimate as well as the installers!
Thank you for going above and beyond to complete and explain my new furnace and heat pump purchase. They let me know when they would arrive or if they were running a little late.
A big thanks to Ken (owner) Juan & RJ. (Installers)
aso Jesse (General manager)
for getting everything up and running as fast they could and answering all my questions!!
Also cleaning up everything was great.

Infinity Heating and Air has wonderful customer service!

The whole team and experience with Infinity Heating & Air was fantastic. They were responsive, clear and frequent communication, and quality service and care.

Matt did quick and quality work inspecting and cleaning my system and then provided knowledge about how to get the most life out of my HVAC. For as long as they are in business, IH&A will be my one and only stop for home heating/cooling needs.

Infinity came highly recommended by friends and neighbors and they did not disappoint. Matt arrived promptly and was friendly and thorough. They were able to fix our issue and get our house warm quickly and affordably. I will definitely contact them for our future HVAC needs.

After dealing with ongoing issues with my three-year-old heat pump and multiple companies unable to resolve it, Infinity Heating & Air was a breath of fresh air. They came highly recommended locally, and now I understand why.

Ken, the owner, reached out immediately after my inquiry. He and Matt reviewed a full year of service history, found the root issue that had been missed before, and had the system fixed and running perfectly in under a week.

Their communication, professionalism, and kindness were top notch! If you’re looking for a trustworthy, small family-owned HVAC company, I can’t recommend Infinity Heating & Air enough.

Received a bid from another company that was more than double what infinity was able to do the repair for, our furnace has been out for over a year and a half. They care about their customers and not taking advantage of the situation. They were quick, professional, and extremely communicative through the whole process. Could not recommend them more!

Absolutely the BEST team ever! Sales rep Jesse is honest, upfront and super sweet. The install team was knowledgeable, friendly, and took great care to install our furnace correctly. Jesse answered all questions honestly, and with our future needs in mind. He took great care to make sure I understood everything before the install, and during the process. The team worked efficiently and respectfully. I honestly can’t thank them enough!

We hired Infinity Heating and Air to work with us on a phased project approach.
We experienced flooding in the crawl space of our house and the water not only flooded our duct work, but pulled several pieces of it apart making our furnace not able to support our house for heating properly.
RJ and Juan showed up on the first day covered our floors to protect them and got to work removing all the old ducting. They had some of the components to start rebuilding what was necessary, and called in to order the remainder of the parts.
Day two was the day to take my hat off to both RJ and Juan, they made sure I had what I needed for the insurance company as well as made sure we had heat. In order to get heat back on they wrapped up for the night at 8:30pm. Thank you!

We noticed a few things over the weekend that were not quite right. I reached out to Jesse our salesman for this work and he had the crew back Monday afternoon after I was able to get home and explain what we needed.

They made the corrections in about an hour and a half.

We are now seeing better air flow and temperature controls than we previously had.

We will soon be moving on to phase 2 of our project adding a new furnace and Heat pump.

Totally awesome!!! Jesse came out and did the quote for us and accommodated my schedule. We had a nice discussion, that let me know I could trust him and I wasn't dealing with a fly-by-night company. Jesse got the quote to me right away and answered all my questions. The installers showed up early and did an excellent job. The crew that did the install truly do care !!!I
This whole process with Infinity Heating and Air has been a blessing Thank you!!!!!/