HVAC reviews in Kennewick, Washington

I can not say enough about this hard working family run business , with lots of experience. The owner Cassie is an extremely knowledgeable person, she runs a tight ship over there and does her very best to be available to answer any and all questions about heating and Air. She is patient and helpful explaining what may be causing an issue with your equipment. If you are looking for a honest and reliable company call up Bob Rhodes Heating & Air.

They were very quick to help when our system was old and failing. The installation of the new system was smooth and also quick.

We had the best experience with Bob Rhodes! We recently had a new system installed and am very pleased with Bob Rhodes. The crew was polite, extremely knowledgeable about the equipment and honest.
We value the quality of Trane and was pleased to find a reputable dealer to install trusted equipment so quickly. Big THANKS to Cassie and her crew. We highly recommend Bob Rhodes as the go-to HVAC company in the Tri-Cities.

The Bob Rhodes team was honest, fair, professional and very Friendly. We highly recommend them!

My review is specifically for the owner, who sets the pricing and service policies. I had hoped to be able to talk to the owner, but that did not happen. Upon installation of a Trane system by Rhodes, we were very pleased with the level of service. At that time (2016), they were able to perform all aspects of the work, including electrical. That is no longer the case. Without going into the specifics, we did incur a second diagnostic fee (Rhodes), and an hour of electrician time (separate company). In the end, the electrician call was unnecessary. This has been discussed with Rhodes. My point: It would do a lot for customer relationships to make some kind of concession when a customer has been inconvenienced with an unnecessary hour of electrician time. A refund of the second diagnostic fee? A credit for a future diagnostic fee? Your staff is friendly and responsive. Ultimately, it is your business and your responsibility to foster goodwill in your customer base. Given the likelihood that something will need servicing soon, I would prefer not to burn bridges with any small business. No consumer likes paying blanket billing rates. I understand that these cover your many carrying costs. You do, however, have discretion when it comes to diagnostic fees.
I prefer good working relationships, and I hope that you do, as well. Thank you.

I have used Bob Rhodes for several years as we own a couple of business houses along with our own personal house. Our business is taking care of the elderly and when I tell you we’ve had nothing but the best experience with this company I mean it. They have come to the rescue on multiple occasions. If it’s winter time and our HVAC is frozen they’ve been out to troubleshoot and fix the problem IMMEDIATELY. When it’s summer and my unit isn’t able to keep up they’ve been out to trouble shoot and find the issue and have always fixed it. Their communication is great and I’m always aware of any costs ahead of time. They’ve done multiple jobs for me from adding mini splits to upgrading to a larger unit and whole new system. I’m also on their maintenance plan on all of our homes and I can always rely on them to come change the filters and check everything out while they’re there. The owner of this company is very responsive and I have had nothing but a wonderful experience with them over the years I’ve used them. Thank you Bob Rhodes!

Very disappointed. I had two very nice technicians come out, no complaint on the service itself, but the charge out the door was astronomical (over $500) for a $30 part online and one hour labor. I spoke with manager Jason and was told that’s just what it is. Quotes from other companies in town after the fact were hundreds below what I had to pay. Take a lesson from me look somewhere else unless you want to be taken advantage of financially. My appointment was not emergent, after hours, or anything complicated to accrue the horrendous charges.

Reply to Bob Rhodes : as stated in this review and as I said on my call with Jason, other companies in town were hundreds under that I paid for the same diagnostic/service.

The Tech did a very thorough job on a PM. I appreciate the extra effort of cleaning the coils and also to change the air filter. Bob Rhodes Heating And Air has always done. Great job every time they’ve been out. Highly recommend you call them when you need a HVAC Service or Install

We have had Bob Rhodes perform our HVAC system maintenance for many years now and they have always done excellent work. I would highly recommend them.

The most professional and caring company that I have worked with. They actually cared about our situation, noticed issues that other companies hid or lied about, and were very informative with our options.

It took only three hours for the crew at Rhodes to run a new gas line from the basement, up through the floor above, through the cabinet to the new gas stove top we had purchased. Everything is hidden and the stove top looks and works perfect. Can't ask for more than that. Great job guys!

The Bob Rhodes team has been very responsive when called, and upfront about our options. The office staff is accessible and friendly. The field technicians come prepared with the knowledge and positive attitude to solve problems.

We had Bob Rhodes install our new HVAC system and it works great!! Jason is a great service person and does regular maintenance for us, keeping the system running smoothly.

We had an incredible experience with Bob Rhodes Heating and Air Conditioning for our HVAC installation. From start to finish, their team was professional, efficient, and genuinely caring especially important for us with my wife being 9 months pregnant at the time.

They went above and beyond to make sure our home was comfortable and safe. The crew worked quickly, communicated clearly, and cleaned up thoroughly afterward, showing real respect for our home and situation. They even took extra care to minimize noise and disruption, which meant the world to us during such a sensitive time.

We’re so grateful for their attention to detail and compassion. It wasn’t just about installing a system they made sure our family was taken care of. We highly recommend Bob Rhodes Heating and Air Conditioning to anyone looking for not just expert HVAC work, but also a company that truly cares about its customers.

The folks from Bob Rhodes Heating and AC are great. Did a great install a few years ago and do a great job of making sure the system continues to run great.

Bob Rhodes Heating and Air is a great company to work with! I’m very pleased with their workmanship and professionalism. They do quality work and make the whole process easy and stress-free. I Highly recommend!

Bob Rhodes has been taking care of our family for years. (Thank you so much!)
I met the family many years ago and my family is blessed to have them take care of us and our home heating and air needs. They are quick to respond and help when we are in panic mode because our unit was acting up, and over the years we’ve had a few of these! (Yikes 🥵🥶)
The staff and owner are friendly, honest and passionate about helping and doing the right thing for our family. You can call or walk into their office and you get greeted by smiles! Their genuine kindness means the world to us! We can’t express how much we appreciate all that they have done for us over the years. Thank you Cassie and team!!!
We trust their recommendations and we recommend them to your family.
We look forward to working with them for many more years!

The team from Bob Rhodes was outstanding through the entire process of getting a new HVAV system installed for my mom. The price was competitive and the customer service was outstanding through the entire process. We highly recommend this company.

Bob Rhodes might as well be called Bob Suspicious! This is how they installed a mini split in my garage after spending almost $5,000 yes they drilled through an exterior wall stud and as you can tell many toggle bolts but only 2 of the 9 toggle bolts were actually holding the unit to the wall! I ended up having to hire another company to move the unit because Bob Rhodes would never return my phone calls. Run away! They don’t support there work! I have tried calling multiple times I have left messages with the receptionist and no one ever calls me back. I would NEVER RECOMMEND THEM!

UPDATE! - I spoke with Casey back on July 29, 2022 who was appalled that they did this work and said they would promptly fix it. As you are reading this I still haven't been contacted by Casey or anyone about actually fixing the problem they have caused. Talk about awful customer service. - I will update this post if Bob Rhodes EVER ACTUALLY FIXES THE PROBLEM!

Update - April 8, 2023 = The supposed owner "Casey" has called me one time (July 29) said they would take care of it and has completely ghosted me from that point forward. I can't stress this enough to anyone in this market, DO NOT USE THIS COMPANY THEY DO NOT STAND BEHIND THERE WORK and you will be forced to deal with there issues on your own and pay for them.

I will continue to update this review every few months until the issue is resolved, hopefully by sharing my horror story with them it will reflect on all of the shortcomings that come with Bob Rhodes and reading this review will encourage you to look elsewhere for your next project. As you can see below they are quick to respond to bad Google feedback, but never actually remedy the problem.

AC out.. Scorcher today. Needed a motor for the compressor. Would not sell over the counter. Expected me to pay for a service call. $113 on Amazon. Piece of advise... Never turn a customer away. You lost business! If I have a serious problem, unfortunately, I will now ask another company for help. Not my next door neighbor. Too bad. - RESPONSE.. It's a fan motor. Not rocket science. Don't assume everyone that calls or walks in needs an over priced service call. $113 part and easy install. Would have been close to $800 for a service call. I know this, that's what you charged for the last motor replacement in our second unit, that fell off 1 month after your guys installed it. I had to fix that one. (they should have secured the bolts better)...

You had enough time to respond, you could have just grabbed a motor when one of your guys came back and called me to come get it. I am 100 feet away and have done business with you for years. Instead, your front office person just turned me away.

Love working with all their employees !!!!