HVAC reviews in Kennewick, Washington

Great staff

Very helpful and honest.

What can I say the thermal team in Kennewick is amazing

Great service only place to go for Goodman

good customer service, love the place.

Awesome place. Tod at the counter knows his stuff.

Guy was a jerk. Heads up to anyone out there looking for help, These guys won't give it to you unless you are a licensed HVAC contractor.

The HVAC unit we ordered arrives a few hours late due to shipping but works like a dream

They have the parts/ equipment to keep you and a storage hot or cold!

Great customer service.

Wait was a little to long. Didnt have we needed. BUT, did send us to where we could get the proper part.

Whole sale only
They won't even sell u a screwdriver if u not one of their customer and they will laugh as u walk out the door

After waiting 2 weeks for an appointment and not being available when they called I was told they would be out the following Monday. Monday comes around and then told it won't be for another week. Poor service and no apology. They certainly need a different person to work with the public. Not so much as a sorry. Very disappointed!

Great installation without a hassle or mess. Competent technicians. Polite, helpful people. System works great. Great price. Very satisfied. Best in the business.

As always work was performed perfectly and any worries about the system not functioning well are eliminated.

Thank you! Timely, efficient and communicative. I appreciate the prompt response and saving me thousands by identifying a simple fix and getting it done all within two hours. I can't say enough good things!

Our unit went out on a weekend and Bob came over personally to check it out. It ended up being a minor problem. It cost us less than $50. Another company wanted $100 look at it.

He came right when he said he’d be there, was very thorough and answered all of our questions.

Good service, Casey is on top of things, quick and swift installation, great crew.

Had them install a fireplace blower. Eighteen mos later it quit working. Wife called and told them it quit working and asked if it was under warranty (as you do when you've spend $300 to have something installed and it quits working after 7 uses). They sent a repairman out who opened the door to it and said "Yeah, that brand is only warrantied for a year, but you owe me $100 for coming out."

HVAC companies are notorious for crp like this, but their manager gave me the middle finger when I called to say "C'mon- your guy was here for 3 minutes and you want to charge me for a 'visit' to tell me the blower isn't under warranty??"

Find a company who'll look at their paperwork to tell you the warranty has run out. It shouldn't cost you $100 for that information.

Very helpful. Very responsive. They make sure that the job is done right. Excellent follow through.
Would recommend to my friends and family.