Plumbing reviews in Kennewick, Washington

Simon was very courteous, prompt, and professional. Silverline is lucky to have him!

Thank you Hank from silverline. We appreciate your professional attitude and response to all our HVAC needs. Great communication and handles problems in a timely manner. Thanks Silverline.

So, called these guys and scheduled one of their plumbers to come over and provide a quote, on a hot water expansion outlet and a burst pipe in our ceiling that rendered that shower unusable.

From my view, they no-showed. From their side, they said, "the tech came by, said he knocked 3 times then left." HE DIDN'T ATTEMPT TO RING THE DOOR BELL. I work from home, downstairs in my office. No knocking on our front door will ever be heard from my office, I have a buzzer in my office that buzzes when the doorbell is rung.

I am a bit in disbelief that this standard, common, 100+ year old device called "the doorbell", so perplexed and stumped the plumber that he could not figure out what it is or how it works.

That said? Mistakes happen. I get it. Get someone out here the next day, right? Nope, they refused to prioritize or expedite this, saying they could be back here "only on our standard scheduling" which was nearly 2 weeks out. More? We will be on vacation, and we were trying to get this quoted/fixed before leaving for vacation. And we had ALREADY WAITED a couple weeks for THIS scheduled appt!

Stinks, would have loved to give them a 5 star review! But their plumber being so absurd and lacking common sense to RING THE DOORBELL WHEN TRYING TO REACH SOMEONE AT THEIR HOME, was bad... but them refusing to schedule me sooner or prioritize due their employees silliness? That took the cake. Needless to say, I'm making calls to get quotes from others.

We have worked with Silverline for many years and always have enjoyed the experience. Recently they blew me away by helping me with an emergency at my home, they not only completed the repair but manage to take care of several other issues that had been concerning us for several years. Highly recommend the entire team!

Highly Recommend! -- I needed a new 50amp circuit and receptacle for charging an electric car. I got a couple of quotes from around town. Silverline was not only less expensive, they were also able to come out and do the job sooner than everyone else. Marly, who answers the phone was especially helpful and easy to work with. She passed my questions on to the people who could answer them, and then promptly followed up to me with a phone call or email to keep my project moving. I will use them again.

Silverline Electric is such an incredible group! We had to have modifications done for the sale of our home. They came in and examined our entire house, reviewed our inspection results and brought the house up to code. Our house is 50 years old, that is NOT a simple task! Not only did they abide by COVID protocol, they were extremely professional and had a super easy checkout process. I highly recommend Silverline!

Silverline Electric has been great to work with. They installed out central vacuum a couple years ago and worked on our water heater today. Very friendly and respectful staff all the time. Cannot recommend enough!

Silverline Plumbing and electric has been great..
I had a hot water heater go out. And one of the buildings on
my storage facility the lighting was not working also.
They were out the same day for both issues, had me back up
and running the same day. I would highly recommend.

We've relied on Silverline for our plumbing and electrical needs for several years. They've always been reliable, professional and worked hard to serve us quickly in a busy construction environment. Mikel, the Plumbing Manager has come himself in order to meet our timeframe. They replaced a waterline between the house and street taking exceptional care to minimize landscaping damage and have also done several small plumbing jobs inside the house. The electrical wing of Silverline has been equally helpful with breaker replacement and lighting upgrades. I recommend Silverline wholeheartedly!

Simon and his helper did a great job…..pleasant, friendly and competent.

Had a septic pump not turning on when water level was high. Called Silverline, they came out 2 days later as scheduled. Stated I needed a new pump and recommended new floats. They stated the low level float wasn’t there. They tried to sell me a $6900 plan to replace all ecltrical, I declined since it was all replaced in 2012. The bill came out to $2200. They charged me for 2 guys labor. I believe that was not right, but maybe it was policy since they were working on a septic system. They sent me a bill, nothing was itemized. I requested 4 times for an itemized break down of what was done and used, just in case I sold the home or needed to warranty out the pump or floats. I never got an itemized receipt. I ended up just paying the bill to wash my hands of it. 3 months later, my septic alarm was going off, but dimly. I called them back out for a quality check. The same tech got sent back out, after 30 minutes, he stated I needed a whole control box. I had him try to explain how I would need a complete, $1200 control back since there is no circuit board and all pieces are replaceable and accessible. He could not explain it to me. That let me know he had a lack of diagnostic ability and was hoping by just replacing it all, it would solve the problem.
I declined the services and did my own diagnostics (stopped being lazy). Working 15 minutes, I found a malfunctioning relay. Ordered one from Stoneway electric, had it the next day. $12 part fixed the problem.

Be sure to always get a second opinion or diagnose it you’re self, on ALL services before going through with it. A $12 part almost cost me $1200+ dollars. Now I’m questioning if the pump and floats were actually bad… did they actually get replaced? I never got to keep my old parts, which by law, they have to provide me. Even if there was a core charge, I legally have the option to pay the core charge and keep my parts.

Only reason I gave 2 stars is they are friendly and showed up on time.

Needed repairs done to our electric panel. Called them for a quote and they came out within a week. Their schedule for work was few weeks out but was not an issue for us. Adam the electrician was on time, professional and performed the work in a timely manner. We will call Silverline again for future work.

Juan and his partner did a fantastic job troubleshooting and fixing multiple electrical issues with my house. Very efficient and high quality of work for a fair price. I highly recommend this company.

Excellent experience. Adam came by and gave a reasonable quote for getting some light fixtures and dimmer switches installed. Price was competitive, but far more important - he was timely, communicative, and went the extra mile (helped us test out light color settings to get to the one we liked best, gave us some other tips, did a bit extra to ensure a switch cover would fit in a tight spot) - great service overall. Will happily use Silverline again for electrical or other services.

On February 2nd 2024 I had Silverline come to my step mom's house to do a diagnostic check on what was causing the outdoor unit to freeze up. This was after I had A1 refrigeration come and do the same thing. A1 charged $300 just to show up, they didn't do anything but try to sell my step mom a whole new unit inside and out. They said the unit was put in wrong and not big enough for the house!! None of which is True!! Then they wanted to charge $2,900 for a, "quick", fix. This is why I called Silverline! The best decision I could of made!! Hands down! Service Tech, Chris, I did not catch his last name. He came over 3 times Friday and fixed the defrost board, added some refrigerant, added a leak seal and double checked all the pressure were efficient. Took no time at all and only cost $700. Never call A1 refrigeration but Definitely Call Silverline!! Very helpful, honest and respectable to what you need. Thank You Silverline!!

Called yesterday to get a quote for a gas hookup for my outdoor firepit. They came out same day to look at the job, and scheduled the work for today! I've never been so happy. Their professionalism and amazing service speaks for itself. I could not have been more impressed. Hank the service tech also went out of his way to install my new firepit (I felt this was outside of the scope of work), and test all of our gas appliances after the work.

I'm definitely switching over to Silverline for all of my HVAC needs. Seriously, incredible service!

The Silverline Team did a great job, on time and very professional. The task they were given was to replace a couple of light switches to upgrade to motion sense. But they found prior wiring issues they corrected..Above and beyond what we could have imagined. Thank you Team Silverline.

they arrived on time .were very professional . Did a great job ,they completed the job in a short time . Cleaned up the the job site as they did the work . I am very pleased, with the work . I will use them again.

Simon came to give us a free quote to fix a broken valve to our shower. This quote was under other quotes. He was able to complete the job in the same day. He was very professional throughout the job and they cleaned up the area afterwards. I highly recommend this company.

We had Silverline bid a new HVAC system and replacement of two outdated electrical panels. The project manager, Adam, was a professional throughout the process. Shortly after my initial call, he came by to review the work and provided very competitive bids for each job. He promptly answered questions on scheduling and optional system upgrades. The panel install was completed soon after in a single day with no issues, and the HVAC install went just as smoothly. The HVAC team - led by the lead technician, Hank - showed up right on time, worked long hours to complete the job in one day, provided a thorough walk-through of the job and a tutorial of the new system, and left a spotless job site. The consistent quality of service from initial call to completion has earned Silverline another loyal customer.

I have called Silverline heating and air multiple times for multiple jobs. Every single time I was able to get an appointment very very quickly. I always receive a text that their technician is on the way. Hank, one of their service text that usually shows up is very knowledgeable, very polite And knows what he’s doing. Not only does he assess the problem, but he also make sure that work that was done previously (usually not by him) was done correctly. This always results in our machines running correctly and less of a chance for future issues. I will definitely continue to use Silverline and would always recommend them and their service technician Hank.