Water Damage Restoration reviews in Kennewick, Washington

I just moved into a lovely apartment the only down side is the main room smelled like wet dog! The apartment complex had it cleaned twice and even then it still smelled. I called First Choice last Saturday and they go me in right away and they got the smell completely out! I would 100% recommend them for any of their services! They are so nice and care about the service they provide!

First Choice Restoration has been phenomenal, great communication, service and very dependable, Rory is very knowledgeable and professional, the carpets being cleaned look brand new! Nick has been Awesome, he is always available to communicate and schedule us in. The whole team is Fantastic.

From Anthony to thank John J., Robert, Jon W., Ricardo, Amy and Kerry. Everyone that worked on our house did a wonderful job. We would definately recommend First Choice Restoration!

Our basement flooded. We chose 1st Choice because we like the honesty of Barry. He went above and beyond working with our insurance adjuster. Which was not an easy task. Once the insurance money was secured 1st Choice got to work. We could count on them being here by 7:30 every morning, working hard to get the basement done. Helping us get the flooring we wanted and stay within our budget. The floors are beautiful and done right. All the employees were so knowledgeable about their jobs and very respectful. They cleaned up every day. Loved getting text’s every night to let us know who would be at the house the next day. I sure hope we don’t flood again. But would not hesitate to call First Choice to come help us again.

Nick and his team were great. They were always on time, very responsive, and knowledgeable. I would definitely use this company again. I would give them way more than 5 stars, closure to 10.

What a relief to have young men show up so willing to do hard and very dirty work with smile .
So polite, professional, clean, informative, and helpful.
They made my leak emergency situation not a bad day after all.
In fact a pleasure to meet and talk to.
Service above and beyond my expectations.
I have never left a review online, so that speaks volumes to my satisfaction.
#firstchoicerestoration
Thank you

Had an emergency due to some unexpected water damage. While getting my Central heating/air units replaced I called, and Thomas got me in quick, and came out with his team Kadin and Cooper. They came out and assessed the water damage for the floor where my furnace goes and checked my floor joist. They were able to make sure the floor joist weren’t damaged, and the water damage spots were dry, and no mold growth had started. They gave me a big stress relief and helped set my mind at ease. Thank you again Thomas, Kadin, and Cooper

I want to give a excellent review for this company!
They have been nothing but helpful with my home damage!
Dustin and Big Mike have been truly the best guys!! Above and beyond whatever I've asked of them!
And Rory with the carpet cleaning was so helpful in explaining the process of the cleaning we received.
Thank-you to this company for the comfort we received from a traumatic incident.
5star service all the way!!

Experienced a loss and was referred to first choice with everything going on I didn’t know what to do Kadin and cooper, put my stress to ease not only did they help me with my water loss but helped me with dealing with insurance. What an amazing team and honest working men ! Would definitely recommend this company to my family and friends ! THANKS FIRST CHOICE !

First Choice Restoration was so quick to respond! They were on site within 1 hour of my call. They put my mind at ease with my tragedy. I would choose First Choice over and over again!

I can't say enough great things about Nick, Kadin, and Cooper! We had a mold issue under the flooring caused by concrete that honestly had us super stressed out — but from the moment these guys showed up, I knew we were in good hands. They were unbelievably professional, incredibly polite, and just overall awesome to work with.

They carefully taped off the entire area to keep everything contained and clean, and the attention to detail was next-level. It was clear they weren’t just trying to get the job done — they were making sure it was done right. The results were amazing, and they walked us through everything they did.

On top of all that, they were genuinely the coolest crew to have around. Friendly, respectful, and clearly passionate about their work. If you ever have a mold issue, ask for Nick, Kadin, and Cooper — you will not be disappointed. Cannot recommend this company enough!!

I cannot say enough about these guys! Our apartment flooded and they quickly responded and set up the equipment needed to dry everything out. Very friendly and experienced! It was a rough 5 days but they got everything taken care of. Thank you so much.

This 5 star review is about Michael Chang. He is professional and personable! He came in to a very big botched job and did an awesome job!!!

I would like to express my gratitude to Will at First Choice Restoration for the prompt response time of his team and for visiting my property to address my concerns, providing a clear explanation of the process during a particularly stressful time. I highly recommend First Choice Restoration!!

Will and his team were amazing! They came in and cleaned my apartment quickly! I’m so happy to have used them!

First Choice Restoration has been wonderful in taking care of us during a very stressful time! I really appreciate Caden on the mitigation team. His communication is professional and caring! Barry is very knowledgeable and helpful in the claim process! We have really appreciated the level of care from many others team members as well! Thank you guys!!

I have collaborated with First Choice for many years, consistently experiencing excellent quality and familiar personnel. The recent addition of Will Ullom, whom I have known for over 13 years, further strengthens the team.

%100 recommend these guys. Will came out to our house and assessed out leak damage. He gave us his honest opinion. From here on out if we should need help again. Will Will be out guy to call.

Kadin and Nate came in and got us dried out after we found a leak. They worked quickly and communicated with us. The company was great to work with us.

Nick. Ricardo. Tim. Andrew. Sierra. Great team. Did a great job on the clean up. They were would to do repairs and point out stuff that needed to be done to be in code. They were here in time. Worked hard when they were here. Cleaned up after themselves. They were polite and they put up with the dog. Really would recommend these guys to anyone 😜.

Will is an amazing human with a big heart. He puts alot of compassion Into his work with a work ethic unmatched. If you go with this community Will will definitely give you his all and give you the best reasonable options