Water Damage Restoration reviews in Kennewick, Washington

PuroClean arrived early, were very professional and did a great job with cleaning up a big bio hazard mess. They were extremely friendly and expressed well wishes for my mom who was in the hospital. On top of that, Sean took the time to share helpful tips and advice for additional cleaning and restoration. I really appreciated the extra care and attention to detail. I highly recommend their services!

Zeke and Johnsey with SERVPRO were super friendly and professional, Explained everything they were doing when asked. They were very respectful to my kids, puppy and property and even helped With clean up and haul off with material that was ruined by the water damage. Good service was what these 2 guys brought today. Appreciate it! Took a lot of stress off my back tonight! Thanks guys!

Warren Ruiz , was prompt, efficient, explained everything perfectly and in detail. He was pleasant and friendly! I highly recommend him for your restoration needs

Garrett, Eric, and Leo were incredibly quick at saving a huge headache of a leak in my walls and floors. Their communication, timeliness and professionalism made the whole ordeal so much easier to manage and saved me so much stress through such an inconvenience. Great team!

Brian did a great job explaining what I needed and was always prepared for what needed to be done. He and those who came with him were polite and thorough. He was always on time and communicated what he had done, what more was needed and kept me abreast of how long he thought things might take. I appreciate how quickly and competently everyone helped me! They worked well with my insurance company and I highly recommend them. Mary P

Warren, Red, Landon, Chris, Megan and Melissa have all been super helpful.mmthry are drying our house out at this time. We have enjoyed working with everyone. They are doing a great job of getting our house back together.

My father's home was damaged with bleach water over Memorial Weekend. I called multiple companies, but Servpro was the only one who responded right away. Warren and Tyler came sooner than I expected and started to work right away. They were very professional, took immediate steps to remove the water and the strong bleach odor. They also took great care to protect the floors in the rest of Dad's home that were undamaged. They took all the stress and worry off our shoulders which was a huge relief. Great company, great employees! They definitely live up to their name - service and pro! I would give 10 stars if I could!

The team was very responsible and cordial Juan Eric Eddie Debby Humberto did a wonderful job. They were always on time, speaking both languages helped a lot for my husbands understanding. Esmeralda was always very cordial and new all the information in detail that I needed about my claim. My house looks very clean and it smelled good when I came back. I recommend this group just in case you happen to have an incident like I did they are very professional. And always coming in with a smile to do their work. Thank you Esmeralda‘s team.

Victor was amazing, truly a huge help. He provided top notch customer service, education about our situation, recommendations to help save our tile after a minor flood, and followed up for additional testing. He even went to the crawl space to take measurements to verify the floor was dry. He’s the best, we’re so grateful to him!

Had the best experience with the cleanup crew. But a drastic difference with the reconstruction. It's been 6 months and they will not finish the job. I have to call them or weeks will go by with no work or communication.the reconstruction manager never follows through and never calls you back. They have an entry level receptionist handling all correspondence. They are a minus 20 for customer service. My reconstruction should of been finished 3 months ago. I am losing hope that they will never finish the job they started. Very disappointing and so sick of having to call and get no real response. This has caused so much stress and anxiety for my elderly parents.

They were so nice enough to come out and do an inspection of the property during the hottest part of the day and they got a quote back to me super fast.

Warren was great to work with. He went above and beyond checking things out in our crawlspace for us. He took pictures and explained things very thoroughly. I would totally recommend Servpro and definitely recommend Warren.

I just recently started working with Servpro after a pipe burst and flooded one room in my house two days ago. I have been very happy with the company so far after two visits and can highly recommend using them if you have a similar issue. I was so upset when I first called because of the water soaking the room, but Servpro came out within the hour and set up fans and a dehumidifier, and things are drying out - yay!! Juan, Garrett, and Daniel have been so helpful, professional and calming during this ordeal, and they have patiently answered my many questions and explained everything clearly and completely. I feel so much better since all this started! Highly recommend this company!

I am adding to my original review, now that the work has been completed - I am so happy with the work and have really enjoyed working with everyone at Servpro! Everybody I spoke with during the job was professional, respectful, and patient with my questions! I highly recommend using this company if you have a similar incident at your house. Thank you, Servpro of Tri-Cities West! (Donelle, Patricia, Melissa, Juan, Luis, Garrett, Melissa, Warren, Remi - I know I must be leaving someone out, but everyone was wonderful to work with!)

Warren was our first contact. He is wonderful and a good communicator. Brandie is Awesome! A ray of sunshine in the midst of our disaster!!!

Ray (construction manager) came through and resolved issues we had with original lead Mike. THANK YOU RAY FOR FINISHING THE RECONSTRUCTION OF OUR BASEMENT! After reconstruction, we had dry wall dust all over our newly remodeled basement. Ray sent an expert cleaning crew, Ezekiel, Yuli, Miguelina and they cleaned all the walls, furniture and floors in all rooms.They removed all the toxic dust and it is a healthy environment again. Thank you to all for providing excellent customer service. MUCH APPRECIATED.

ServPro is top tier for customer service. Brandie is absolutely amazing at making sure communication and customer care are the #1 priority while, at the same time, somehow managing to do every other aspect of the job perfectly. Definitely highly recommend calling them first for your restoration/mitigation needs.

Warren was able to meet with me and was very informational regarding the leak and damage we have found in our kitchen. He talked me through the possible problems that we may find, and the best scenario. He showed pride in his job and the company that he works for. I feel confident that his team will produce a result that we will be satisfied with.

Over all ServPro did a great job of us. Louise and Juan did a wonderful job on the rebuild. Micheal did a great job working with the insurance company negotiating the repair cost. Our only complaint is that communication was not the best especially during the mitigation process. We never knew for sure when someone was coming. A call fifteen minutes before arriving doesn’t work.

The fastest service for home repairs hands down & Awesome customer service from Warren, Johnsey and hainrick. Very grateful for these 3 people that came into our home very respectful and kind humans. Did I mention how smooth the whole process was despite how difficult unexpected water damage can be 10/10 would recommend

I recently had an excellent experience with Servpro Tri Cities West/Franklin County. Warren Ruiz came out to do an inspection on our house and was very helpful with explaining the next steps we should take and answered all the questions my wife and I had. Warren was very kind and knowledgeable. We have his business card and will be calling him if we need any inspections in the future.

Warren, Eric, and Remmy were incredible and really helped navigate the water damage I had. They calmed me down and walked me through the process. It's been incredible working with them and I can't thank them enough for their patience and knowledge and willing to go above and beyond to help me.