Reviews of local pros in Kent, Washington

Shannon and the entire ServePro crew were amazing! They were reliable, thorough, and incredibly easy to work with even during a very difficult time!

Jared, Mickey, Keith were amazing! Best crew, explained everything very well and nice people :)

Servpro of Kent and their wonderful staff had helped us through such a hard time. My husband recently had heart surgery and it coming home to a flooded home was very stressful. I was given a lot of useful information from Lee Tran as to how the process worked and what to expect once they were finished with their service. He kept me up to date on the progression of the project and made our tough time easier. Raul and his staff made sure our property was cleaned and they performed their work with such care and accuracy. The demolition that they provided was quick and they always cleaned up after themselves. I would recommend anyone who has water damage to contact Servpro of Kent. A+ in my book.

Love
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Brandon and Luis were professional and polite. They answered all our questions and represented ServPro in a positive manner while completing the work.

Brandon and Cesar did a thorough and professional job. I'm very pleased. Servpro is my go to for any water emergency. Carter came to finished the job and did a swell one at that!

Few months back serve pro came to my job Planet Fitness, we were having some sewage issues and they were able to quickly get the problem cleaned up and everything spotless! Always communicated and was extremely helpful! Definitely recommend

Jarred did a great job of helping with remediating water coming in from the ceiling. He was very communicative about what was happening and why. He made sure to save as much as possible for reconstruction

Andy Kim and his team were exceptional. All knowledgeable, professional, and efficient. Highly recommended and I will be recommending them to others whom I know for future work.

Maureen Lopez Executive Account, Nate Moraru Recon,

Maureen and Nate did a great job for us. They took care of more than everything. Maureen is always the first person whom i am looking for when i have an issue in my buildings

The team members that came to my home were great. They worked very fast, cleaning the soot and boxing up all the cleaned items. Thank you and I will highly recommend you.

Something I wish they would have asked is if I would have liked to have saved some of the LVP flooring. I only had 2 boxes of extra flooring and the water damage wasn’t severe enough to have damaged the LVP exposed to water. Instead they ripped it up damaging the tongue and groove of the floors. When I realized what they did I asked them to take the boards out of their van headed to the dump and leave the floors in my garage as these floors aren’t manufactured anymore for me to buy more replacements. It’s unfortunate and quite inconsiderate. They could’ve taken a minute to ask the homeowner before destroying something that wasn’t actually damaged. These floors were replaced only 2 years ago but now a portion of my floors aren’t sealed well because of broken tongue and grooves and chipped ends.

Everything else they did to address the water damage and mold on the walls was well done.

The serve pro crew, Jared and Chris, showed up and under difficult to hard to deal with conditions, moved promptly and without complaint. These guys and the serve pro company helped me solve a real mess. With gratitude I thank all involved.

The team was extraordinary and located all the water. They were on time and communicated the process. In addition, they covered all areas with plastic or paper. Their professionalism was greatly appreciated.

Meki & Keith saved our basement when our hot water heater leaked, flooding it throughout. They came back every day to ensure that it dried out correctly, we are so thankful!

Luis and his crew did a fantastic job at one of my properties in Seattle. They were always on time and professional. I will be using Servpro of Kent whenever I have a disaster occur! 10/10 customer service!

Both Luis and Natasha coordinated a helpful experience that started as a nightmare. All the crew were cordial and very careful with the crowded basement. Everyone was professional and did a super job moving loads of things and packing. Thank you for all the helpful expertise. Sharon

Servpro did an outstanding job. Each crew that came out was professional polite and helpful. Highly recommend to anyone wanting good service and expertise.

You really need to becareful who you choose to do your Mitigation. We had no idea at first that this Servpro was going to over charge us. 30k is what they charged us. Over charged us for man hours and item not part of the Mitigation. If you dont pay up in 90 days they will put a lein on your house, as if the situation isnt stressful enough. It is all about the money. After my insurance company went after this Servpro for the over charges they never did pay us back. After serveral attempt to call them and leave a message they never did call back. If this is how you like to be treated then be my guest and use them. They are not the only Mitigation company out there. This Kent servpro has a bunch of hacks working for them. Dont let Carter work on your Mitigation. He destroyed our cabinets to the point we had to get new cabinets. There was no one person on site that was incharge as a Project Manager to go too on site. We had people coming and going without introducing themselves. I had to chase them down and introduce myself in my own house. After 4 months we are in the process of looking for all new cabinets after Carter of Servpro, destroyed the frames of our base cabinets to the point we can't use them. If it wasn't for that we would be moving forward and installing laminate flooring. There is no accountability for them ripping and tearing apart our house. From our interior doors to the baseboards. There moto should be, Like it or Leave it. So be prepared. There is nothing professional about the company.

I worked several weeks with Servpro. Andy, Kiso, and their crew were phenomenal. Andy and Kiso tag teamed leading my project, to keep my anxiety level to a minimum (I do not like strangers in my home). I explained at the beginning of our business relationship my past negative contact rating experiences. Kiso, Andy and the crew were very sensitive to my concerns. Servpro had to schedule around my work schedule and they were accommodating and forgiving. I give the team 5+ stars for making sure I was included in all decisions. Most importantly, the team was very respectful my home. Thank you Servpro for mitigating my water damage. I loved your service but I pray that I will never need to call you again.
Thank You Servpro

Mike, AJ, and Louis provided timely and flexible knowledge and equipment when mitigating the damage of a broken fire sprinkler pipe.

Amazing company! Gabe is a great resource and representative!