Reviews of local pros in Lacey, Washington

LG microwave repair went very well. Technician was knowledgeable and efficient and quite helpful; yes, David did a fine job! This is a process nowadays. It took 2 appointments to get a light bulb changed...! Seems ridiculous.

So far not a good experience. App said tech would arrive by 8:45 but no one showed up all day. All phone numbers I called were totally automated, no chance to talk to a living person. I got an automated message in the evening to reschedule, which I have but it is
another week out and I am not confident of a repair before the holidays.

He repaired our dryer after us not being able to for the past month pretty much and its great I can start and clean my cloths i like to ware its amazing thanks again for fixing the dryer!

My side by side refrigerator quit working 6 months after the 1 year warranty. I was gone on vacation and the water from the ice maker destroyed my floor. I hired a local refrigerator repairman who had worked for Sears for 10 years who was now working on his own. He spent over an hour tracing wires using the wiring diagram included with the refrigerator. He ran continuity tests on each wire to determine if power was getting to the “motherboard”. His tests indicated a broken wire existed inside the wall of the refrigerator between the motherboard and the power supply thus an unrepairable situation. He suggested I call Sears and let them know the issue. He said that during his employment with Sears that some refrigerators were replaced because of an issue such as this. Sears told me I had to have a Sears technician look at it. In only 15 minutes he determined it needed a new motherboard and no way could there be a broken wire between the motherboard and the power supply. I questioned his methods and he said his method was correct. I’m not willing to spend the nearly $800 additional dollars to replace the motherboard to find his diagnosis was incorrect. He works for Sears so in the eyes of Sears his diagnosis is gospel. No more Sears products for me.

I received a response to call a phone number and that they would like to resolve this. The phone number goes to a site that is all AI. There is no one there to speak with and or resolve anything.
After many calls to the number I was able to find a path (which was very difficult) to a real person. The person I spoke with was no help at all. The only thing he could tell me was that my repair was done and there was nothing he could do. The response that they sent just makes it seem they want to resolve this when folks read my negative review. There is no intent to do anything in my opinion.

We purchased a Maytag front loader washer from Lowes 3 years ago. At the time we were offered a service agreement through Maytag (not through Lowes). We didn't take the service agreement, largely due to the monthly fees ($75) .. Now it appears that the "Mother Board" has frozen up, and is not repairable, and needs replacement 🙄 at
$575 as per Sears appliance repair..
Just sayin a couple of things here?
The Maytag Repairman ads? Illustrating the durability of their appliances? Pure BS..
Secondly, there is no such thing as a "Maytag Repairman" at least in our area.. and the repair services offered in our area are all AI generated, with no actual customer service..
Understand, that consumers will simply need to replace their appliances every 3-5 years to avoid the frustrating appliance repair BS..
The original service agreement that I declined from Lowes turns out to be an excellent decision. I would have paid $900 per year for that agreement (×3 years) and now? Im simply purchasing a new Washer for $900..
America has finally caught up with China and the Soviet Union when it comes to customer service and purchasing big ticket items for the home..
😏👌Thanks AI !!

Worse company ever to not fix anything.

They are the worse company ever …. Unprofessional doesn’t consider nor care about the customers …. Very rude when talking over the phone

A few days ago my fridge stopped cooling. Technician Alex came on the same day I called them and repaired the issue at his first visit. He had all the parts in his track. The price was more than reasonable. Will use them next time for sure

Called Pro appliance to fix my kitchenaid fridge with a loud noise, turned out to be a broke fan motor, the technician had the part, fixed the fridge, explained how to prevent any problems in the future and how to do the maintenance

Absolutely amazing guys, they were very polite and they were already the third company that tried to fix my refrigerator. Before them, there were two popular companies that just took the money and did nothing, but this company is an absolute game changer; they fixed the problem in an hour that no one else could fix thank you guys it was wonderful

Mike did a great job fixing my Dryer, came on time, had all parts need to be replaced, honest, clean and polite. Reasonable price for the service they provided, Will definitely call Pro Appliance repair if need an appliance repair service! Good job

Our fridge stopped cooling last Saturday, both section freezer and fresh food. Alex came the same day, diagnosed the problem, explained the reason, gave us a quote, ordered parts and fixed it the next day on Sunday, Thank you pro appliance repair and Alex!

My dishwasher started making loud noise. Pro appliance sent a tech same day. Alex was amazing, came on time, ordered parts and fixed my whirlpool dishwasher the same week with new part, as I remember circulation pump or something

My dishwasher had a draining error code. They came and said it was the pump (expensive), replaced the pump. Still got error code. Came back 2 days later to say the New pump was probably faulty and replaced again.....didn't fix the problem. Now I have to find another shop cause I already threw away so much money with them and they dont know what they are doing.

85 dollars to
Come out and tell me my compressor isn’t doing well after first saying the issue why the freezer wasn’t getting cold
Was due to the fridge door gap
Not closing.

Spent 10-15 minutes at the house.

Frustrating as I could have told him that.

Didn’t offer any good solutions or prices but was happy to charge me 85 and tell me it would be cheaper to
Get a new fridge

I understand the need to
Have a cover cost. But you’re local and if you’re here for 10 minutes your rate should not
Be 505 dollars an hour.

Provided very good, fast service for the installation of a dedicated kitchen circuit for a microwave. Wouldn't hesitate to use them again.

We had Varsity electric install a 50 amp RV outlet and it's been working great all done as requested.

I was super impressed with Varisty electric! From our first phone call, they were informative, helpful, and I felt like I could trust them to provide good work. Today they came and installed four new light fixtures in my house and it looks amazing. I couldn’t be happier and the pricing they gave me couldn’t be beat! Overall, A+ experience

Matt came out today and helped us wire a new fan. He was very helpful and explained everything he was doing, and even drew out what was going on with our electrical wires, and why they weren't functioning with "normal" instructions. It was a higher price than what I was quoted with other companies, but they were able to come out just two hours after I talked to them on the phone, unlike other companies who couldn't come out until next week. I really appreciated how fast they were! I didn't expect anyone would be able to help us so quickly.

Varsity Electric did a great job and the customer service was very good

What a relief! We had a microwave meltdown happening at our house, and two electricians showed up, one of which was Ryan the owner! We thought we had a troublesome wiring situation in our outlet after installing a new microwave, but they helped us discover that it was an error made when we installed the microwave. Between the two of them, they figured out that it was a simple fix that just required unscrewing a few screws on the microwave, realigning the screw hole, and they even reinstalled the microwave for us! Now all of my teenager’s Ramen noodle dreams can be fulfilled again! They also tackled replacing a GFCI switch that had worn out for another unrelated area of the home. Top-notch service, friendly, 10 out of 10!