Reviews of local pros in Lacey, Washington

Dre was very courteous, professional and personable. He performed the routine maintenance services efficiently and did the safety checks. I was pleased with this maintenance call.

Ricky Washington was very knowledgeable, and very pleasant. The work was done quickly and efficiently. If I could give 20 stars I would.
Thank you Ricky

Have not received bill yet.
The service technition was very professional.He did the work he was assigned and cleaned up. When he was finished, he explained everything that he did. We would like to have him back for future service.

From the scheduling girls in "residential services" to my tech Je Lee the service was INCREDIBLE! They were patient, friendly and very professional. Thank you so much for going the extra mile and I will NEVER CALL ANYONE ELSE!!

Jordan and team were great! Very respectful to your home and was able to give pertinent information in your new heating set up. I thank them !

Sunset did a furnace replacement for me. They worked quickly and did a great job with the install. Would definitely recommend.

Sunset Air has served us well for at least 5 years. Excellent communication and follow through. Jonathan came yesterday to check out our HVAC system, and identified the problem. Hooray!

The entire sunset team worked efficiently and with very little disruption to our household. They were thorough and finished in a timely manner. We love the equipment they installed as well. Works great!
I would absolutely recommend them to friends and family!

When we detected a burnt-electrical smell the morning of Dec. 23rd, Sunset Air's technician, Robbie, diagnosed the cause as a faulty starter capacitor within our furnace; and replaced it within minutes during this emergency service call.

We were quite worried that the problem could mean a cold home upon returning from holiday travel! What a relief!

Thank you, Robbie (and both scheduling reps,) for the exceptional customer service and professionalism 👏🤝

Best regards,
Eric & Barb
Olympia, WA

Sunset is AWESOME. Great service, great people! We have hired them for all our furnace, AC, heat pump, and most recently generator install and maintenance. Wish I could give them more than five stars!

Always a top quality job. Sunset air is extremely reliable. They’ve done my heat pump, furnace, water heater, and always quality job. J arrived on time and called Ahead to confirm. He was extremely thorough and detailed and explained what he did, was open to questions, and gave an after action report that I could totally understand. Once again, Sunset Air gave me peace of mind going into the winter. I can’t recommend them enough.

I was impressed with the thorough job that Ray did in diagnosing an issue with our gas furnace. He took his time to check numerous possible causes and was happy to explain everything he was testing.

We had Sunset Air install a Heat Pump for us in our home. All of employees, including Jesse, Devon, and Dalton, were fabulous. They were technically skilled, professional, considerate, punctual, and pleasant to interact with. Based on our experience, I highly recommend Sunset Air.

Sunset Air technicians were excellent communicators and not only knowledgeable but also kind, considerate and helpful. Very happy to highly recommend this company and their staff for all your HVAC and appliance needs.

Sunset Air staff installed a new heat pump yesterday and they did a fantastic job. They were efficient, competent, and above all else, considerate! Their lead, Calvin, kept the job moving and made unplanned adjustments and modifications as needed on the spot.

Jonathan calls with his arrival time, shows up on time, photographs the work he does
( its in the crawlspace so I appreciate seeing a photo) and explains the job he has finished. It’s nice to see the same person more than once .

We were having some issues with our heat pump and Sunset Air immediately sent Robbie to help. He quickly identified the problem and went back to Sunset Air to get the parts he needed and had it fixed within an hour. Exceptional service! Thank you Robbie and Sunset Air.

Jonathan kept me informed from the time he started his commute until he was completed with servicing our mini split. He took his time and did an excellent job with the BIB kit cleaning. Thank you, Sunset air!

After a year of consideration and the expiring tax incentive, we decided to go with a heat pump installation. We had 4 estimates in hand. Sunset Air stood out among them: they offered value on a reliable brand name system. Project manager Jesse considered our balance of financial burden and the wish to get a reliable system. He never tried to up-sell us additional optional features like others did. Sunset Air takes care of rebates available to us from their end to save us the extra steps and time requesting them. On the installation days, the techs were super friendly and explained everything that would happen. An special shout-out to Cecil! Professional, patient, and attentive to us throughout the process. Every staff members I encountered, no matter in person or various support staff over the phone demonstrated the highest standard of professionalism and courtesy to a customer. The 2-week follow-up walk-through, the one-month later duct cleaning (Well done, Bradley!) have been all pleasant and educational. Most importantly, this is a true local business to us, just 7 minutes down the road. Excellent company, top-notch people! This was our first time having them, and we are now hooked. We will rely on Sunset Air from now on for all of our HVAC needs for sure. Thank you all!

Andre at Sunset Air did a phenomenal job overcoming a malfunctioning contractor lock box issue at our house we are trying to sell, modifying his schedule to return to our home and link up with our realtor after completing a different job - in the same day! Excellent customer service during the holidays in support of our home sale timeline! Contact Sunset Air for your HVAC needs, you will not be disappointed!

Lucas and Brett were very friendly, knowledgeable and were very clean. Any mess that was made they were quick to clean it up. Workmanship is very nice as well.
I will recommend them to others that are looking for a system!