Reviews of local pros in Puyallup, Washington

We really like the technician he was very efficient and was able to unclog our problem. But the person that I talk to you on the phone and made the appointment with said that it was a 35% discount on it and he said no there isn’t that there’s a 5% And so I’m a little frustrated that your Customer Service people are not trained enough to tell the right information to the customer. But in saying that your Customer Service people are wonderful there was just incorrect news given to us.

We had a problem on a weekend and Flowhawk was great. Technician Todd was great. Informed us what was going on but better yet how to prevent a problem in the future. Very good customer service including phone support. Professional from first call to finish.

The technician who came out on time was very efficient, friendly and informative! He diagnosed the problem and fixed it carefully . Meanwhile , discussing the process and reasons for the repair and ways to minimize issues that stress the septic system. I would highly recommend Flohawks Plumbing for any issues you may have.

Terry did a great job. He had to troubleshoot a few things and was very patient until the issue was resolved. Great customer service.

Fliwhawks is by far, the worst plumbing company we have seen used in 20 years of property ownership.
I am a property investor and have used close to 40 plumbing companies in Washington, Oregon and Idaho.
Flowhawks has zero talent, will gauge you every chance they get and worst of all, will not stand by their work. If they make mistakes or have respect issues with the same repair…forget it! They will ll charge you as if they never met you or have done work for you, even if it is within 2 weeks of redoing the SAME EXACT JOB!!!!!

Jimmy was great. He was very personable, knowledgeable and honest, explaining that my septic tank didn’t actually require pumping and that the problem we were having was potentially a dirty filter, which he cleaned.

After two previous technicians, Tom came to the house and was easily able to identify a problem that was missed before. He got our septic system up and running in no time.

Great customer service! Unsure of what to be inspected on my vintage 1967 septic tank without being able to see what lies beneath the sludge layer. Then say I need a baffle and failed my Pierce County Health review to build a garage 100 yards away on the opposite side of my lot! With no water, sewer or power in the shop to still be built. Gotta get a build permit for that but had to check my shitter system first! Thanks Pierce County! 3ft deep test hole? For what? Can see slab location for future garage site, septic way over there, test hole beyond that!
Rock on Pierce County, nice work! Looking forward to the rest of this shit show!
Flo Hawks is all good! Thanks Chris and Frank!

Bob M. Was awesome!

I would say the company as a whole could work out some kinks with communication BUT their team is very helpful and kind.

Overall I would use this company again!

Again Bob was extremely knowledgeable and helpful. Thank you Bob!

We have had Flowhawks out for a maintenance pump and thwre was an electrical issue. An electrician came out the next day and was able to find the problem quickly! Both people we worked with were great, friendly, and helpful! Thus is our first septic and first time pumping so it was nice to have someone take the time and talk us through things!

Todd was an amazing technician that came to my home to help clear this line. He arrived when FloHawks said he would and he stayed until my problem was fixed. He was also cool about me hanging out and watching the work get done.

Everyone was friendly and professional. Dispatch and "customer service reps" (idk their official titles) were helpful, patient, listened to my thoughts and concerns, and kept us informed of our technicians expected arrival.
Our technician, Dakota, was kind, calm, patient and professional. He took the time to explain his research findings, where he would start in his investigation, and next steps if necessary. He was respectful of property and easy to talk with.
We appreciated his professionalism in the face of our restrained panic. We are very happy with the service we received and will recommend FloHawks in the future!

Excellent service knowledge of his profession Willing to Teach all about septic Steven and Bob make a great team. Bob McDonald came out today got my system up and running. This man is a valuable asset to the Company. This guy is amazing. Made a new friend. he should get 1000 stars for the review

Jimmy the Service Tech that came out was very knowledgeable and helpful in septic inspection process. Recommended not pumping because my system is working perfectly! Hats off to Jimmy and Team FloHawks septic services!

My septic pump malfunctioned, and it was during the heavy rains we experienced in our area. Flo Hawks dispatched Kevin Elbert. He responded to the challenge and was able to pump the tanks clear before further problems presented themselves. He was efficient, courteous and professional. This while working through adverse conditions. Jason Wenstad was the electrician assigned to replacing my septic pump. He accomplished the task with professionalism and attention to detail and all with a positive attitude. Both men were pleasure to deal with exhibiting exemplary customer service.

We had an issue with our Septic system which was setting off the alarm. FloHawks sent out a service rep (Chris Harris) the same day we called for help. He diagnosed the issue, provided an estimate and did the repair in a very timely manner. Also explained what we should watch for... very professional and personable. Thank you.

Terry is a great asset to your company. Very knowledgeable and great personality. I was glad you sent him out. Thanks

Mr. Milner is an outstanding plumber. He provided a valuable service and when asked to complete the another job he happily did so. I will be using FloHawks for my next plumbing problem.

Todd did great. Tough situation but he rolled with all the details just fine and did the best he could do. He gave me the best advice he could.

Tylor was amazing, very impressive driving. My driveway is a bit tricky and he was pro.
He was in and out in under an hour, gave us a very reasonable rate. Highly recommend him and Flo Hawks to anyone looking for ANY of the services they provide. I will not be using ANYONE BUT THEM in the future.

Be very careful if you need a time-sensitive septic inspection for a real estate closing.

I was told timing would not be an issue, even after FloHawks rescheduled my appointment. The inspection was completed on 12/20/25, but the report was not submitted to the county until 12/30/25 — a 10-day delay entirely within their control.

After problems arose, FloHawks shifted blame to county timelines and refused accountability, dismissing my concerns as “unreasonable.”

If timing matters, get everything in writing or consider another company.