Reviews of local pros in Spanaway, Washington

He said he'd be there between 4 and 4:45. He didn't even call until 7pm. He walked in with dirty work books and didn't put on booties, didn't apologize for not calling to inform us he'd be late or anything at all..just complained that he was tired and had a long day. Which is a bummer for him but a phone call r text would've avoided us waiting all night and postponing plans. 2 stars cause at least he fixed the VERY simple job he was there to fix and it only took him like 20 minutes.

Frank was great again. He did same service last year. He also gives me little tips when i ask questions. Simple things to help make things easier

He was equally wonderful! He worked on my stove and answered my questions with knowledge and kindness. He also saw why my dishwasher was leaking and he explained why. Thank you! I don’t have to buy a new dishwasher.
Thank you for your knowledge and kindness.

The technician charged us the service call, he looked at the dryer he said it was a commercial brand and he could not get us the parts we would need to go somewhere else, that there was a short somewhere. He looked at the wiring that I did when I changed it over from a three plug to a four plug and he said I did it right. But after buying a new dryer and it still did not work, we had someone else come out and told us I did not move the common wire that is grounded for a three plug outlet that must be moved over to the common on the dryer. I spent $150 for nothing and the tech did not know what he was doing.

He was professional and very knowledgeable. He came way out of his normal route and we were so very grateful for his effort. I would recommend him to anyone!

Charles showed up bright and early and resolved the issue in just a few minutes. We very much appreciated his service!

David was very friendly and quickly diagnosed the issue with my dishwasher and provided sensible suggestions to resolve it.

Extremely shitty experience. Samsung scheduled me warranty service for my microwave almost 2 months ago. Sears has rescheduled 3 times! They won't even call me, provide me any details, or even put me on a priority list. It's always the day of the service I get a message saying

"Hello, this is Richard, your AI virtual assistant from Sears Home Services. We regret to inform you that, due to unforeseen circumstances, we will not be able to have a technician available today to service your appliance. We sincerely apologize for any inconvenience this may cause. We would like to make this right by rescheduling your appointment at the next available time. Which of the following works best for you?"

Awesome service and quick response. Just over 24 hours after requesting service, our dishwasher was fixed.

The tech was on time, very polite, respectful and professional. Once the tech determined the problem, he placed the order for the part and then went and picked it up rather than wait for it to ship and schedule a follow-up. Once he got the part, he returned and fixed the problem.

Thank you for a job well done.

Charles was great. Very personable, knowledgeable, and efficient.

Very informative and was able to diagnose and fix the problem quick.

Technician was knowledgeable, kind, considerate and efficient- definitely recommend

David is the best Sears has. I’ve had atleast 6 Sears repair guys here in a year. David is by far better than all the others. With that said, it only took since OCTOBER 2024 to now February2025, to get Sears to quit cancelling my scheduled appointment even after being confirmed and get my microwave fixed. I would definitely think twice about buying any Maintenance Warranty from Sears anymore. David gets 5 stars, Sears gets 1!

Finally got my SUV running (been sitting for several months) and had been driving around for a few weeks. Went to Grease Monkey for wipers. Jason, doing their standard inspection, discovered I didn’t have brake lights…been driving illegally! He efficiently fixed that issue. Then topped off my oil and washers fluid and inflated all my tires (very low) all for free! I did pay for the wipers and bulbs but I am now legal! Knowledgeable, professional and friendly. My guys for all my automotive needs.
Melvin

Technician was great. But the AI and unable to speak with human experience was terrible.

Brandon wasn't overly friendly or talkative. HOWEVER, he did basically take apart our whole dryer to install a new motor and fan!! His work was fluid and only took about 45 minutes!

Very knowledgeable about the job, polite. Did a Very good .left work area clean.

Unfortunately, did not resolve my issue. The technician was good, but I was told to wait 24 hours for the temperature to normalize - 48 hours later, my freezer is temping at 60.
No obvious pathway to reopen my service request which is already closed without customer confirmation of resolution.
For added fun, I didn't schedule this myself, and it appears they haven't updated their customer who is the retailer I purchased from, as it shows pending confirmation still.
Already not looking forward to the fight.

Called us to alert arrival. Was prompt and polite. Knowledgeable about the appliance. Good job!

I had Sears come to fix my dryer… the heating element wasn’t working. The service guy came and quoted me $800. $800 for a $30 replacement element. This is criminal. I was in shock. My brother in law came and fixed it in less than an hour with the new element that I ordered from Amazon. You should be ashamed trying to charge hard working people that kind of seriously appalling repair charges. Never… never will I use your services again. And any one who asks will be told this story!

My repairman actually showed up, yea! Two other appointments were not as successful. One the repairman never showed up and when I inquired the AI said I'd have to reschedule. The next time they canceled the appointment and reschedule without talking to me at all and without an explanation. Very frustrated and when we were finally able to get a hold of someone in person (also very difficult we need someone as soon as possible but no success. However, this repairman did show up and even update his emails to let me know he was coming and on his way. Thank you Charles!