HVAC reviews in Spokane Valley, Washington

Advanced Mechanical has been doing the service on my office HVAC system for several years - always thorough and professional. Strong customer service and I certainly recommend them.

Scheduled an appointment ahead of time they leave you a two hour window after 15 minutes late I called to find out what was wrong. After a long story she said I wasnt on the schedule so I said that wasn't acceptable I took the day off to take care of this and not to be notified I would take my business somewhere else. Then she found me on the schedule ? She said the tech was running late but would be there in about an hour an half. The tech was cool but the office seems to be a shambles. He took care of the bill and said the office would email my receipt a week later and no email looks like I have to rattle the chicken coupe to get my reciept. Hopefully things are better.

UPDATE- After having just under $700 a month Avista bills since the new furnace and AC unit was installed by them during peak winter and summer months (we are at approx 3,500 sq feet in our home now after the addition), we called Avista to have them come out and figure out why. Upon inspection, they found that our furnace is grossly undersized and running almost 24/7 to keep up and its also not running efficiently at full capacity. Same with the AC unit. They asked how we passed inspection through the county, because they should have caught it and wouldn't have passed it.... which made me realize I didn't remember an inspector coming out to sign off and pass us, so we called the county, only to find that the permit was never passed and no final inspection called for.
We asked them to come out and do the final inspection, which of course we failed because the furnace and AC units weren't up to code and too small for the load calculations..... So now we get to higher another company to come out and redo everything all over again correctly. I can't even believe this. What a nightmare...... save yourself the heartache and find a company that's honest and knows what they are doing.
ORIGINAL REVIEW
I would highly recommend you don't use this company if you want quality work, work done by licensed professionals, a reasonable price, honesty, and someone who knows what they are doing, because they are the exact opposite of all of that. The only thing they did right out of a $20,000.00 plus (which was bid to us at $12,000) job was replace our furnace when they moved our original furnace and installed it incorrectly in a new spot in the home and then it wouldn't run in the new position because they installed it in a position it wasn't made to run in, so they had to replace our furnace with a new one that would run properly and fit in the new spot. Other than that we have had nothing but problems with all of their work and found out that the person who plumbed our tankless hot water heater wasn't even a licensed plumber (which by the way they don't have one in their company or at least didn't when they did our work) and we had to have another company come fix that. Which now makes sense as to why it took him 9 days to install an on demand hot water tank by watching u tube. (Dave was nice though. I will say that...) They wouldn't show up when they were supposed to, and when they did show up, they would leave after an hour or two working and say they were heading out to get a part and would be back in an hour and then never come back that day, which was super frustrating because I couldn't leave the house because I had to be here to let them in our house and then it would waste my whole day waiting for them to come back! The list goes on and on and if I wrote everything we dealt with and are still dealing with you would be reading for 20 minutes. So I'll keep it short and sweet. Save yourself the heart ache , time and money and find another company to do what you need done.

The company changed what they told us regarding warranty coverage. They informed us our warranty coverage was only with the original home builder (new home) after previously noting it was covered. They continually made errors and took repeated visits to determine the errors they made. We received a letter in which they did not document all conversations. We reached out to the Better Business Bureau and the company did not respond to them.

I had the privilege of meeting Sean and Jesse, the technicians that addressed the frozen pipe issue in my attic in January this year. Brrrrrrrrr!!! They knew just what to do to repair the issue and to also wrap heat tape around the pipe so that this will not happen again.
I am just thrilled, and the price was very reasonable.
AMS Rocks!!! Laurel

When it comes to heating and cooling technology and experience, this company knows how to design and install consistant comfort throughout an open 3 story home . Balancing the system in design and constant Temps. from the basement to the top floor, was a priority and they accomplished it, winter heating or summer cooling. It's quiet system is well worth the price paid . I could have probably gone cheaper. But not comparable. They do what they say they are going to do ,when they say they will do it, and with a positive ,professional crew. They create invisible comfort, now that's Advanced

They did show up when they said but workmanship and price was terrible. charged 500.00 for a 190.00 retail part and never even installed the side panel screws on the unit
I will not use them again.

Our heat pump/air conditioner went out during the heat wave of 2021. Every company in town was swamped. Advanced Mechanical was one of the few companies who would even return my phone call. I needed to replace the 20 year old unit. I was able to get quotes from three companies and their quote was the best by approximately $1,000. They had a quote to me that day while the others took over a week. They put in the new unit and it turned out that there was also a problem in my furnace. They worked on it for another whole day and got everything up and running perfectly. Even with the additional work and parts, they kept to the original quote. Every worker that came out gave 100% in hot conditions and were extremely informative. The technitions were incredible. My wife and I are in awe of the service that we received! Integrity is the word that I think of to describe Advanced Mechanical! This all during what has to have been their busiest time. Thanks, Jim.

Zach was prompt. He was efficient and he explained everything he was doing, why and the results. In other words he educated me about my HVAC system. I couldn't have asked for more! Thank you Zach for everything!

Scheduled an appointment for 12:00 to 2:00 on May 14th. No confirmation call/ text. I called to confirm at approximately 8:00 am. Yes we're coming between 12:00 and 2:00.

Waited the whole time no contact. 2 pm rolls around and we fired them. In contrast we had Mainstream Electric do a major service for us last year and every day we got a confirmation. If they were NOT going to be on time they would call us with an estimate of the arrival time. Do yourself a favor and just contact Mainstream Electric.

Edit: Then the owner leaves me a one star review on my business in response to his poor customer service review from me, having never done business with me, not sure if it's a strong arm tactic to force me to remove this review or if it is just a vendetta.

The Advanced Mechanical Systems team exceeded my expectations throughout the process - initial call through to their follow up on service provided. AMS provides a high quality of service at an equitable price. Long list of other positives including they’re very knowledgeable, thorough, respectful, and friendly. A house I recently moved into had a heat pump / AC that stopped working in the middle of summer. Even though they were swamped with calls similar to mine, they made sure to fit me into the schedule quickly so they could get my AC running right away. I appreciate the extra time they spent explaining what I need to know about that system and their integrity to not use the opportunity to pad hours and charge more. Thankful for their service, will use again, and definitely recommend them!

Had a wonderful experience with a family-like company. Couldn't ask for a better team throughout the years, from servicing and repairing my old system to the new install of today's top notch equipment.

This May, we had Advanced Mechanical Systems install a Cassette Mini-Split system in our second story to address a terrible heat problem. We had dealt with these issues for years with window AC units, and portable air conditioners with mediocre results. One of AMS's competitors had come out a year earlier to provide an estimate for mini-splits, and told us it was "impossible". Trevor and Jesse came out to do an estimate, and said that while a thru-wall mini-split system would be impractical in our situation, a cassette system that mounted in the ceilings would work great for us. They were absolutely correct! For the first time in years, we have a comfortably cool upstairs. My wife an I are delighted with the result, and couldn't be happier with the excellent customer service we received. Trevor, Jesse, and crew were skilled, timely, punctual, and worked hard to produce an exceptional work product for us. They communicated extremely well, and took great care to protect our house and furnishings. We will be using them later this year to replace our legacy condensing unit with a much more efficient heat pump. If you are looking for exceptional quality workmanship and customer service, you can't go wrong with these folks. I highly recommend them for your HVAC needs!

I called and Irene had a technician out the next day for me. My furnace wasn't working it was only blowing out cold air. Kyle was the technician that came out and helped get my heat working it took a lot to get it to work and a few times coming out but he was amazing and explained everything to me as he was doing it. He also would text me back when I had a question or concerns.Very impressed with this company. I would recommend to everyone.

As a property manager for an apartment complex I've used a lot of different HVAC companies and I have never received as good of service as I do from Zach (tech) and Nalo (rep). They have been going above and beyond where others only do the bare minimum.

Thank you!

Company is very personable. My furnace went out due to poor install from another company. Advanced mechanical systems came out and inspected the issue for a fair price. They also found the issue right away.
My estimate to repair my furnace was extremely reasonable given the circumstances. They also offered me financing if needed. I was overall impressed with the tech and company. I do recommend calling these guys for a quote.

The guys came out right away and did an awesome job. Very polite and fast. I will use them anytime.

Advanced Mechanical Systems have been a member of ABC for many years and has been a great member of this association. Great company and great people!

Had them replace a unit for my house, prices were very fair. What I was most impressed with was their response to my unit not functioning correctly. Some part was bad from the factory, but they followed through, got a replacement part, and it’s working great! I had already paid them, it would have been very easy for them to ghost me or be slow in response. Shoutout to Trevor, Nick, and Zack!

Our company had an excellent experience with Zachary rom Advanced Mechanical. He is incredibly skilled and thorough in his work — his diagnostic process was detailed and accurate, and he took the time to clearly explain every step in a way that was easy to understand. I really appreciated his friendly, professional, and down-to-earth approach. It’s rare to find someone who combines technical expertise with such great communication and genuine care for customers. I’m very grateful for his help and highly recommend him to anyone needing HVAC service!

I needed a repair done on an electric furnace. Treavor was able to get me on the schedule same day to diagnose the issue. Within a few hours the furnace was back up and running thanks to Ben the technician. Couldn't be happier with the service, speed, and cost... wish I would called and had it fixed sooner!