Landscaping reviews in Spokane, Washington

Mark T is always Professional and courteous. Thank you for the tips to help ensure that my lawn is beautiful green.

Terrible company communication and I canceled before their first visit. Told me I’d be contacted within days to set up the first visit. Had to call them back after five days. Told me they had scheduled a visit but nobody had contacted me. They said someone would call me the day before for specific time to stop by. Of course nobody called me the day before. I called the day of the visit and no one showed up for several hours and I called the company to complain. While the gentleman was nice on the phone, he said if the workers didn’t show up by 6pm that I should call him back or the next day to fix the problem. Quite the inefficient process. I appreciated that they tried to keep me as a customer with a discount, but I’ll look elsewhere for efficienct service.

We are new clients, that are having some issues with our lawn and have hired them to take care of it, will update as things get better or ?? so far they have been prompt on getting her and getting the job done.

What an absolute racket this company is. Called in multiple times to confirm we only had 2 services left after we'd been overcharged multiple times previously. After those 2 services occurred, to our surprise a new bill! Called in again just to have the individual basically type the whole conversation to their boss who denied we ever even called in previously after 6 previous calls. Do not do business with this company, they will try to lie about the sky being blue at this rate

One of their drivers tried to get around a bunch of cars in a lane that was ending today. He literally went from the lane that wasn't ending into the one that was just for the purpose of trying to get ahead of a bunch of cars. He ended up right next to me and decided rather than slowing to drop in behind me he would just come over on top of me, forcing me into oncoming traffic. He was looking in his mirror the entire time, basically daring me to let him hit me. This Trugreen employee has zero regard for safety or the reputation of the company.

The photos listed are Before and after pictures. My lawn was overrun with dandelions and other various types of weeds, I hired Trugreen to take care of it. The initial service in April was done with a very thorough treatment, and within a week, my lawn was starting to look better. After my second service, my lawn looks like this. So I know that they do a very good job and quality work. I highly recommend their lawn treatment as I’ve seen good results for a fair price.

I was very pleased to have the opportunity to meet with and discuss my expectations with Andrew. He is knowledgeable and focused on customer satisfaction. I appreciated our chat prior to the service. Thank you!

Excellent Customer Service This Morning!!
Thanks Again!! We live for a green lawn with no WEEDS! One key thing in my opinion is to start early. Let’s see if we can match or exceed this year.

If you live in Spokane do not use Trugreen. I got sold on their service for a price I thought was pretty decent. They asked what I was looking for and I replied that I wanted weed control and green lawn. My lawn is already in pretty decent shape. They came out on the 1st trip and fertilized and sprayed for weeds. The next month I had a few weeds and they just fertilized. I let it go and thought they would get it next time. The next month they kept postponing my appointment to about 6 weeks. When they came out the didn't spray for weeds. I called and they said they would send someone out. The dude who came out didn't know why he was there since I wanted weed spray and his truck only had fertilizer! I called again and they said they would send someone out in the next week. They did and they sprayed a few weeds and left. Yesterday, three weeks after the last application, they came out and fertilized again. There are at least 50 visible dandelions , some with yellow flowers, and he didn't spray them! I proceeded to cancel my service. I can fertilize and spray my weeds for less. I was just looking for convenience. I guess I learned my lesson. Maybe you get better service, however I don't know how they stay in business!

Since Drew Green has been doing maintenance on my yard, it’s perfect. Got rid of the crab grass. My front and backyard looked great and I’ve been enjoying it all summer. Thank you so much.

I have been using TruGreen for the past 2 years for weed control the first year that were pretty decent this second year you can't even get one of their guys to get out of their truck and spray they pull up to the house they put their sign and they leave doing no service at all I have two properties both are completely covered in Weeds and their employees can obviously see them from when they're parked and don't care these weeds are over 3 ft tall you call in and talk to him whoever you talk to and they act very concerned and say they're going to get it straightened out but nothing ever happens. leaving a message does not change the fact that you guys took my money and did not provide a service

Spokane TruGreen is horrid, killed my Ivy, promised to replace it set a date - no show, called set a date again - no show. Waited weeks so i concluded he’s a liar, now he won’t answer the phone. Pictures are before and after TruGreen killed it with systemic poison. Sensor sprayed our lawn for weeds many times and never killed my plants.

I see a lot of negative reviews but let me tell you, TruGreen is amazing! I have had one service (second one should be in a couple weeks). After countless failed attempts to get my yard green, I decided to try these guys out. They did a grub control service and fertilization. I took a picture the day they came and serviced my lawn. The other picture is about a month and a half later. Give these guys a chance. They are professional and know what they are doing.

Hunter was very polite and friendly. I had a couple of questions for him and he knew exactly what I was talking about and he was able to answer them.
He was very efficient and seem to do a very thorough job.

If I could rate zero stars I would! The person that comes to service our yard obviously has no clue the difference between weeds and flowers. Also they apparently can not read, I had called ahead to inform them not to treat along the garage because they are sunflowers not weeds!! I also told them to make sure they got all the weeds along the fence, this is the 3rd service of the year and the weeds just keep coming and coming. This is the kind of service they give, they kill flowers and leave weeds! There is also non stop weeds in the yard and bare spots even though we paid for overseed and lawn weed care as well. All of this is shown in the pictures, they killed 100's of dollars in flowers and to date I still have not been refunded as requested. My next step is my attorney because oh did I mention this is the second year in a row!!!

They started off doing an ok job...till this last time someone came out to spray for broadleaf and fertilizer and instead killed our ENTIRE lawn overnight. Imagine our shock to wake up to a completely yellow and dead lawn overnight.

As you can imagine we were very upset and decided called Customer Service right away, only to be told "Oh, a little discoloration is normal, call us again if it doesn't improve." We told them we were certain this wan't a little discoloration but a complete killing off all the grass in the front back and side (corner lot) of our house and they should send someone right away to take a look for themselves or we could even send them pictures. But the response instead of concern was that of dismissal...they said all their technicians were busy and could come out the next week or week after that. You kill someone's lawn and then don't care to even send someone out to check??! ....3 days and several phone calls and a online complaint later they finally send someone out. In the meantime we had concerned neighbors come over to check on us to see if we were ok...and if our sprinklers stopped working. How embarrassing!

As soon as the technician who came 5 days later saw the lawn he was appalled and very apologetic. He then took pictures of our Dead and yellow lawn and said they would fix it right away with some shock treatments and assured us they would take care of this mistake right away. He said they would try to get a crew out that evening right away or the next morning at the latest. that was 4 DAYS AGO!!! They have still NOT FIXED THEIR MISTAKE. We have called everyday since and keep getting apologies but they aren't doing anything to fix it.

ATROCIOUS CUSTOMER SERVICE! A horrible business that doesn't own up to their mistakes or do anything to fix it. If I were their business owner not only would I be so apologetic for making a HUGE mistake like that, but I would treat that customer like their number one priority and fix things right away, refund them for all the services and try to salvage somewhat of a reputation. Needless to say NEVER EVER USE TRUGREEN!

My first initial contact with the service tech went well. He seemed friendly, attentive, and professional. After accessing my lawn needs, he actually applied my first application on the spot.

Trugreen has always been an excellent job taking care of my yard. The grass is green and lush. Everyone asked me who takes care of my yard. Great to have a service that takes care of it all.

Aeration and overseed, the crew used a riding aerator on .1 of an acre, and tore up the yard, this is not professional work, a 300 dollar service that’s going to cost me much more time and money to correct. I am awaiting a phone call from someone from TruGreen that can explain this mess.

TruGreen sent out a specialist to inspect damage, stated that the grass should fill in by spring. That’s that. Called again to complain that was not a sufficient resolution.

Update: Customer Service representatives offered a 50% discount on aeration, and a reseeding to repair damage. I spend a good amount of time preparing the yard for correction and seed by the scheduled date. This free service that was supposed to make the situation right was cancelled by Trugreen without any notification or explanation.

I have cancelled my prepaid service with TruGreen, and am extremely disappointed. I am sure my loss as a customer will not be considered, judging by the lack of care.

I’m dealing with a partner who damaged your property (perhaps a tree) and is now making excuses to avoid responsibility. This behavior is a form of blame-shifting, which can be psychologically harmful and may be a red flag for more serious issues in the relationship.

I recommend TruGreen to all my neighbors. So much better than doing weed and feed on your own. You can see in the last picture the difference between my lawn and my neighbor's lawn which are right next to each other. It's almost like there is a line between the two grasses because my neighbor's lawn looks dead while my lawn looks Lush and green. Thank you true green!