Landscaping reviews in Spokane, Washington

Made an appointment and requested the technician please call on day of service, specially so I could explain the issues. Given a timeframe of 1-5pm, which required my girlfriend to take time off work as I was out of town. Girlfriend calls them several times on day of service, no answer. She waited during the given time and nobody showed up. I called the next day and they advised the technician must have come early. No call to anyone advising that they didn’t need someone to be there. Only fixed one problem because of the fact that they didn’t call to get a full description. Made another appointment and they did come on time. The work they do is good but communication is absolutely terrible.

They mow my neighbor's lawn at 7AM, but usually park their big truck in front of my house and start up all their equipment there, typically making it too loud to continue my early morning zoom meetings until they finally make their way over to my neighbors'. I understand that lawnmowers are easier to push when they're turned on, but someone who pushes them around all day for a living should be able to push them up the block on or off. These guys are just weak or something. Definitely inconsiderate.

response to response: yes I am aware and I have also worked in landscaping and greenhouses in much hotter temps than what we've been having this week. My complaint was not about them starting work at 7, it was about them starting up all of their equipment directly outside my window instead of hauling it to the jobsite and starting it up there. I can function just fine with the lawn being mowed next door while I'm in a meeting, but not with lawn mowers and leaf blowers running directly outside my home. Please read more carefully before responding in the future, it doesn't reflect well on the office side of your business.

I'm pretty upset. They told me they would be there for the first treatment in two weeks and it took them almost 4 weeks and I told them my biggest concern was the clovers and they assured me they would take care of them. After the first treatment it killed off the dandelions and nothing else. The second treatment was supposed to happen 6 weeks later and it's been 9 weeks. I called last week and they said they would be here Tuesday. It's now Thursday and they still haven't been here and no one bothered to communicate with me at all this entire time. I have canceled my second treatment and would not recommend this service to anyone and will not be using this service again.

I'm hesitant to even give this company a 1 star. I hired this company do to a landscape job in my backyard 7 or 8 years ago. They were to remove sod along two fences, move some sprinkler heads, make a large shade garden and cover the removed sod areas with landscape cloth and rock the areas. I was also having them contract the concrete edging in the back yard.
I had to remind them 2X's one head was buried under the rock and cloth, they finally moved it. The concrete contactor was given no direction, the wrong edging profile was placed and wasn't as I had requested it. I couldn't get in touch with the project manager ever... it would take several days and nasty calls on my part to get a response. One day I came home to find my back yard and the neighbors flooded because they had a broken pipe and the sprinkler came on, no one was on site. I called and asked them to get out there immediately but instead they told me how to open the valve box and do it myself. One morning I couldn't get my kitchen door open because they had the sprinkler near my back door pointed at the kitchen door, it came on during the night and ruined my back door as well as lifted the linoleum in the kitchen (this is why I couldn't open the door). I also found another head was aimed directly at my rabbit pen. My rabbit luckily had an enclosed bed so wasn't too wet. At this point I told them they were no longer welcome on my property unattended. The owner came out but all he did was make excuses for his crew. They tried to make amendsr and put down fertilizer in the front yard which wasn't requested. I don't know if it was the fertilizer or grass killer on the wheels but there were burn marks everywhere they had been. I paid them for the job, handed them the handful of metal they left in the yard and hired another contractor to come in and fix the sprinkler system. They had dirt in the lines from the broken pipe so several heads wouldn't spray. The other contactor told me they used sub standard parts in the box. I would never recommend this company and try to warn everyone I come across. I also filed a report with the BBB.

The work I originally hired them to do was not done as they quoted but rather than have them dig into the "finished" product to do the preliminary work (moving sprinkler piping) I decided to make do with was was done at a reduced cost. This fall I had them back to blow out my sprinklers. I was to be billed for it. Today I received an invoice from C&C with a big red PAST DUE stamped on it that was partially visible through the envelope. I do not recall receiving any other bill for this service. I'm 60 years old and have paid my way 100% in life so I DON'T NEED YOUR RUBBER STAMP mentality. If there is a problem you have my phone number... use it.

Hired them and was excited to not have to do much in the way of mowing. I work a hectic schedule and didn't need that headache on top of it. The first day I was scheduled for a mow, they skipped me; claiming my yard was short enough. Clearly they didn't look in the back because the grass was about a foot tall. They didn't bother edging or anything instead, they just took off. The second scheduled day, they mowed buuuuut forgot to mow the entire back yard, leaving half of it crazy and wild. I called them- they came back with their manager- voila. They apologized and the mower guy claimed to have just been mowing with his head down and didn't notice our tiers. I mentioned to him the tiers were in a note on my file. Another apology. I thought, problem fixed! Nope. Third day schedule they neglected to mow the whole thing again. Fed up and frustrated with having to babysit them and have them come back and finish the job, I fired them. Even with how unhappy I was with their service- how lazy they're mowing guys seem to be... they still sent me a bill for their "hard work" with a whole 15$ deducted. Wow- thanks so much. Don't bother with these jack wagons. They don't care about your yard, just your money. I also love seeing the owner argue against every single bad review and in some, even putting the CUSTOMER down. Great service guys.

I have used C & C Yard Care for over 5 years and they are the best in town!! They are always on time and do a terrific job on my entire yard. I belong to the Spokane Rose Society and the National Rose Society and I am very picky. I had them install my sprinkler system and my drip system. Aaron and his Team do a fantastic job - I highly recommend them!

They held true to their bid. They did good work. The first crew however did not have clear instructions on topping a large cherry and removal of a mugo. When we called they sent a crew back out the following week in blowing snow and freezing conditions and they completed the work and double checked to make sure that we were happy. They really responded to feedback. The crew was not shy about the weather conditions.They were amazing. We will be using them again.

Updating my review from 1 star to 3 stars. Since writing the review below, I have been given more attention as a client and they have checked in with me to make sure I was content with the services provided.

Had nothing but a headache with this company and need to stop my service with them, but they are one of the few companies that will come out only twice a month instead of weekly, and are on the more affordable side. They always move hoses and sprinklers and never put them back. They really do the bare minimum. I asked for a quote for some additional work, they said they would have it to me by the end of the day... two weeks later I call in because it was never received and they had no idea what I was talking about. The ladies you talk to are nice enough but under qualified and never seem to have answer. Still waiting on a quote. Will not be using them for my two properties again.

So I was using C&C for a few years until their prices became outrageous! I cancelled their services last fall after they blew out my sprinklers. I had paid the over priced rates for 15 minutes of work they did at my house. Then come spring they show up at my house to turn on the sprinklers after I cancelled in the fall. I told them I would not pay the bill after I had cancelled, and that this was the second time that I called them. NOW, again they came to my house today to winterize my sprinklers. I had to call them a THIRD time to cancel and I will still refuse to pay this bill. What part of CANCEL does this company not understand. I dont get your flyers and I am too damn busy to reply to a text message confirming my appt the NIGHT before> i would not recommend C&c EVER. Overpriced and clearly has no regard for current, past, and future customers since they cant seem to listen.

About a month ago we hired C&C to come out and do some yard work; mowing and leaf removal. They sent two guys to mow, trim and blow leaves; a couple hours worth of work at most. When they arrived, we were told they were just the breaking crew and another crew would have to come back out to finish what they couldn't do, since they had no tools with them except rakes. This didn't make me real happy since I was being charged $40/hour for each guy. As it turned out, only one guy was there to work, the other was there to hold up the rake and play on his phone. After watching this painfully and seeing my money go down the toilet every minute that went by, I decided to ask the guy who wasn't working what he was supposed to be here for. He was very disrespectful and argued with me while standing in my own garage. At that point, I called the owner, Chris, and after making excuses for his staff, was told that another crew would have to come out with the needed equipment to do the work on my yard. Why didn't these guys have the tools in the first place? Who sends a landscaping crew to mow, trim and blow leaves and only be equipped with a rake? Really? Did I mention they were charging $40/hour per guy?? So this second crew shows up, does the work and leaves within 45 minutes which is more than the other two did in two hours. It's all fine and dandy until my invoice shows up a month later. Not only was I charged for the first two yahoo's for doing pretty much nothing, I was then charged for the second crew for a total of 4 hours. WTF. 4 hours for what? So I called Chris again as I assumed this was a mistake but was shocked to find out this in fact was the correct charges and he was offended that I would even question it. After going back and forth for 15 minutes and dealing with Chris being rude, he agreed to only charge for 3 hours which was ridiculous. Of course I paid it because I did not want my bill sent to collection. Long story short, Chris was unreasonable and thought he was doing me a favor by not charging me the full 4 hours. I would never use this company again. Unless you like to watch your money be 'Raked' out of your wallet.

I as the President of the Birkdale PUD (97 homes) have had the pleasure of working with Chris (company owner) and C & C for a number of years.
C & C has handled everything from mowing, edging, spraying, fertilizing, sprinkler turn on, blow outs to winter snow plowing and more.

If you are interested in having a professional, knowledgeable, experienced company handle your needs, you must call C & C.

C & C does an exceptional job for our residents at Birkdale. They not only do great work they listen when you have issues/ concerns/questions and they address them immediately.

C & C will do a terrific job for you individually or your business, give them a call.

Very unhappy with the service I received. Unfortunately, I paid in full even though the work would not be completed until the spring. I trusted them. They ruined my sod, uneven planting, and broken sprinkler lines. Countless calls and promises of fixing the $13,000 of work have been fruitless. I suggest spending more with a company that cares more for its customers.

I have pictures if you’d like to see.

I want to add that not only was the service provided unsatisfactory. A year later the wall is stained with white. So, if you use C&C, you must also purchase a power washer

Had a sprinkler blow out scheduled for a 1 - 5 PM window. Took half a day off work and nobody showed up. Called the next day and they said it was noted on the account blowout already done. Blowout hadn't been done nor had anybody showed up to the house during the time window indicated. When talking to customer service they said they would just put me back in the rotation for a week later and I would have to take another half a day off work. Will never use them again.

Ive had the best and worst service with this company. Ive used them for years at another property with good results but recently i had them come out to service my sprinklers for adjustments. The tech that showed up was nice but seemed like he was in a huge hurry. I have several different types of heads and he said he didnt know how to adjust the rainbird sprinkler heads in my back yard. He was able to adjust the front heads and some for my landscape but that was all. I was charged for the whole service.

For landscape service I left several voicemails to try to schedule an appointment. I received one call back which i returned immediately and got his voicemail again. I was never able to get anything scheduled. I wont be using their service in the future.

This company is top notch! The crews are always respectful of my animals and my time. They call before they come every time. The gals in the office can always answer my questions either by finding out the answer in a timely manner from the crew, managers or their own knowledge of the companies services. The managers are all very respectful and professional. The owner will bend over backwards to help if there is a misunderstanding. He trusts what his managers are doing and that's a rarity nowadays. All of his managers have been at the company 10+ years and are very knowledgeable about their trade.

Most of the complaints from what I can see are from people that are late on payments. What a concept yard care is a luxury!! If you don't have the money don't hire them!!!

C and C has very poor invoicing software and bookeeping procedures. You may not get an invoice until months after work is done. After invoice is paid, invoices likely will still continue on a monthly basis. Multiple phone calls to C and C regarding billing questions, and that it was already paid, may NOT stop monthly invoices from arriving in the mail. This was my experience. Unmannerly receptionist and disorganized company. Horrible nuisance, and a company I do not recommend to anyone.

Quite an elaborate and defensive C & C response (see below) to a PAID $54.34 bill. Not a company that will get my money again.

Garbage company, not in the sense that they pick up garbage either. They charged me without my consent in 2016 to come and "blow out" my sprinklers even though the year prior they had come to my property and told me that it wasn't possible to blow them out due to the way my system was set up. When I tried to contact them then either would not answer the phone or say they would have the manager call me back, guess what, that never happened. Now it's 2017 and the bill they sent me is going to collections and I still can't get ahold of anyone but the secretary. AVOID THIS COMPANY at all costs unless you want them to charge you for things they didn't do in the first place.

So we just moved into our house less than a year ago, and when we moved in we noticed a huge puddle in the street every time our sprinklers ran, the old owners said it was just a puddle that formed and nothing was wrong. Well, Aleika (I’m sure I absolutely butchered the spelling on his name) and Tim found the issue very fast and were able to fix it no problem. They showed me the damage, told me what the issue was and what it was doing. Then they recommended the fix and made sure everything was working perfectly before they left. All while being very professional and courteous the entire time. Hats off to those two and I’m very pleased with my service!

C & C has been great not only for our business when is comes to mowing, sprinklers, plowing and landscape projects. They call ahead to notify us that they will be coming to provide services. Anytime we need something done in short notice we call the office they will get what I need taken care of immediately. I have referred them to other people I know and I also have them do the yard care at my own personal home. They are nothing but professional and nice. They work very hard in the 100 degree weather and when it is below 0. I highly recommend C & C for any lawn care service needs or snow removal too!!!

They came out in a timely manner to give me an estimate. I paid the deposit and they were supposed to call me to schedule. I had to call 2-3 times to get them scheduled. Didn’t show up on 10/8 as scheduled. When I called I was told the date was 10/15. So, they changed the date without talking with me. 10/15 comes and goes and they never showed. I called and got my deposit refunded. I don’t know if it was too small of a job, but the service after they got my money was terrible. Everyone I talked to in the billing department was very nice.