Landscaping reviews in Spokane, Washington

I called C & C Yard Care on 10/8/18 to get a quote for year-round landscape maintenance, including snow removal. The receptionist said they were accepting new customers, but that it would be 3 business days before someone could even call me back. Six business days later, a C & C guy finally called and left a voicemail with a phone # to call him back. I was out of town, but returned his call 2 days later. I got his voicemail and left a message. Now it's another 6 days later and he still hasn't returned my call. So it's now been 18 days since I originally called them. In the meantime, another company I called on the same day I initially contacted C & C (10/8) has been to my home, walked out the property, ascertained my needs, given me a bid and got me as a new customer. My account will generate approx $12,000/yr in revenue. I guess that wasn't important enough for C & C to return phone calls. I have an ethical objection to having to chase a business to give them my money.

I've used C & C for several years and have never been disappointed with their services. They call the day before they come informing what service they plan to do. I appreciate this so I can keep my cat in the house. Everyone that has come to the house has been courteous, professional and do the work quickly. Within the first couple of months of a new year, they send me information of services indicating which ones I had the year before and the prices so I can schedule for the current year. I don't have to remember anything. I've talked with those in the office to ask questions and I've always gotten an answer from them or someone calls me.
Thank you C & C for your excellent care.

C & C came in with the lowest quote for our sprinkler system, sod, and concrete edging we wanted done in our yard. They also came recommended by our builder, so we were hopeful the relationship was going to be effortless.

However, this was not the case. We felt like communication was lacking throughout the entire process. They have different internal departments that don't seem to communicate with each other. At first, the sprinkler went in and seemed fine. A week or 2 later the sod team came out and were annoyed that their office didn't inform them we had a fence. The sod & grading was supposed to take 3 days, they scheduled our neighbor's yard at the same time and did ours in about 1 day so we felt like the entire process was rushed. We weren't informed that they programmed the sprinkler system for sod and had to call and ask. When we turned the sprinklers on we realized that the sod team didn't cut around over half of the sprinkler heads so the yard wasn't getting water. When we called and expressed this we were initially told that the crew completed that when they clearly did not. The sprinkler crew came back out to fix the issue and were frustrated with the communication from their office because they told us the sod crew really should be the ones finishing their job. There were 2 sprinkler heads that were broken that had to be fixed. The concrete edging was next, their contractor didn't finish everything he was supposed to so we had to call about that, we did receive a prorated refund after 2 phone calls. There were a couple times that people just showed up and rang our doorbell at 7 AM and didn't call first to let us know they were coming out and needed in the garage for the sprinkler program.

Overall just very unimpressed with the communication and the various crews seemed unable to complete a job start to finish. However, the yard does look good.

I needed two sprinkler valves replaced. I tried to fix it myself but failed. It was very easy to book an appointment with C & C. There was a wait because they get booked up in the summer of two weeks. Jeremiah called me to let me know he was running early and took care of the problem in less than one hour. He made sure it was working right and even fixed a clogged head on the line that hadn’t been working. He also gave me some tips for future repairs. I am very happy I went with this company. The work exceeded my expectations and was faster than if I had kept trying to fix it. I will call them again when I need more sprinkler work done.

Update- just got my bill. It was cheaper than I planned too. Still happy with the service.

DO NOT DO BUSINESS WITH C & C YARD CARE. They set you up with a service one time then they take it upon themselves to continue the service, even when you told them to cancel. They miss appointments and are hard to reach by phone. Phone messages go unanswered. We have asked them numerous times to spray our yard when we are home (because of our animals) and even though I am home at 2:30 in the afternoon, it is just too inconvenient for them. We finally "tried" to cancel our service, which we thought that by talking to the gal that works there that this was done. Apparently not. Someone aerated our yard yesterday without our permission. Now they are going to do our Sprinkler System next week without our permission once again. Go with someone else that cares about the customer!

I had C&C Yard Care install an entire sprinkler system for my home. They did a fantastic installation, cleaned everything up afterwards, respected my wishes and input about the design of the system and what I wanted for our property as well as potential future changes and projects that will be happening. Their staff was excellent, polite, and knowledgeable. The system they installed works flawlessly! We are extremely happy with the service we received from C&C Yard Care and their installation crew!! AND, we are SOOOOO happy that our lawn and gardens can now be kept green and beautiful!! Thanks very much to C&C Yard Care and their crew for a job well done!!

They destroyed my yard and my sprinkler system!! I was told afterward they had experienced staffing issues but I tried for four months during their efforts to fix their errors and they never resolved the situation--couldn't even contact leadership! Their project manager was horrible to work with!! Our initial signed contract cost us several thousand dollars. The worst experience I've ever had with ANY business!!

I had three services done by C&C before I canceled everything. Numerous times, during my quote and all phone calls, I asked them about only coming to do services on Monday or Tuesday as I’m home both of those days. Never did they respect my request for either of those days. They never once provided a courtesy call to let me know when they were on their way to provide any service. I did receive a call a day or two prior to them showing up but they did not respect whether I said yes or no.
First they came to apply weed killer and fertilizer to the lawn. They left the weed killer particles all over my patio and walkways. I have a dog so I feel like that was super unsafe for them to just leave piles of it everywhere.
Then they came to do some stump grinding. They called the day before to say that they would be coming tomorrow… I called and left a message saying that I wouldnt to be home so I don’t want them to come. They came anyway. No courtesy call prior to arriving ever. They had no care about my sprinklers, which were marked, and they covered it with rocks and ruined the pvc safety around the sprinkler.
The final thing was pruning and shaping of my trees and shrubs. This was the worst! They butchered one of my privacy trees in my front yard. Cut one side up 4 to 5 feet and left the other side touching the shrubs. The shrubs have no shape and look awful. The hedges in the back are uneven. They barely did any pruning of the trees whatsoever. There are still dead branches everywhere. The trees are also resting on the hedges.
I did call and state that I was very unhappy for each service. The third and final call is when I asked for all of my future services to be canceled as I am unhappy with the service they have provided. The manager called back and said that they’ll cancel everything pending due to me being unhappy. No attempt was ever made to correct the issues. Never once did they send someone out to even check my sprinklers that they ruined on the stump grinding. When I called and said I was unhappy about the tree pruning and shrubs not once did they offer to come fix anything.

They do not follow noise ordinance. We have been woken up 3 times in the last week by them snow plowing residential complex at 3am 2/12/25, 5:50am 2/15/25 and 1am 2/16/25. Submitted complaint with city. Tried calling company no responses.

I could not recommend C&C more. Chris came out yesterday to diagnose a few issues with out sprinkler system, and was able to find and solve a few different issues very quickly. He addressed all of my concerns/issues with the yard, and replaced our sprinkler timer the same day, and even set up the timer to make sure that different sprinkler types/zones were programmed to the correct time for best results. Now our system is back up and running without a hitch. Really appreciate his professionalism, clear communication, and efficient diagnostics. I will DEFINITELY call again for any future lawn care services.

No soliciting all over my property, but now you’re calling me and my fiance for quotes I’ve never requested.

Lies and says they are taking over “bill’s contract”, but I have never had a lawn service in over 8 years.

Quit dead calling me, and covering up your lies when I’m pulling your lies apart. Be lot more respectful if you could honor the truth and tell me the truth instead of fabricated stories. Theirs much better ways to approach new customers without lying to them.

Update@ you’re still lying. On your response to me. I can play the voice mail and screen shot the call times, super ignorant the way you don’t take responsibility and try to lie again to my face. Can’t trust liars

The owner Chris and his crew did an amazing job on my French drain and fixed up my rock inserts around my egress windows and looks amazing and they went the extra mile . Highly recommend and Chris won’t leave or be done until the home owner is happy and definitely satisfied. Will hire again .

I have been using C & C for over a decade and they have always been extremely reliable. Just had Chris out to fix a sprinkler issue and he not only fixed the problem, he also diagnosed a sprinkler coverage issue and fixed that also. C & C has always provided me with outstanding customer service and timely responses. All of the techs they have sent out over the years are knowledgeable and have done a great job. Ryan has been out numerous times to perform seasonal maintenance and always does an outstanding job. I strongly recommend C & C for all aspects concerning sprinkler repair and maintenance.

Doesn’t follow noise ordinance. It’s summer, in a residential neighborhood and they happy started work at 6:30. Saws to cut material for a retaining wall fired up, to work on a neighbors house. I know 7 am is the allowed time but as a mom with a baby that wakes up all night, that 30 minutes is everything.

Brentwood Forest Condo Association recommends C & C Yard Care. They have been our vendor of choice for all our Common Area maintenance. We have worked with C & C Yard Care and Chris for the last 9 yrs. Chris communicates with us regarding our needs and maintenance schedules for all our Common Area needs.

We needed landscape work after a fire wiped out yard and several trees, 4 fruit trees.
They were really pleasant, took all our information, told us "josh" the estimator will call and set an appointment.
"josh" never called.

We called them two weeks later to ask why they didn't want our business, they put me on hold...
"josh" then called about an hour later. Said he wasn't going to tell me why we weren't worth a bid, and hung up on me. 🤷‍♂️

Turns out the didn't want to bid on the job because of our neighborhood. They didn't think they would make enough money on it, so didn't bother even bidding.

Guess if you aren't on south hill, don't bother calling.

I think because they think they're "big", average families aren't worth it to them.

Seriously disappointing behavior.

If you're the neighbor of someone using their services, you'd better pay attention to them. Apparently they're not informed about trespassing and property damage laws, or they chose to be participants in this activity.
(Edit) I have been calling the past 3 days to resolve the issue. No response from anyone at the company to date. At least the guy who cut the tree beyond the property line admitted he should have asked first. That was integrity. Hiding from responsibility is not. Were I able to leave negative stars, this event would merit it.
(Edit 2) I apologized to the owner for stating he hadn't called. He did call the following day, but my phone didn't pick it up until I rebooted it a few days later. He did come out to the house to survey the situation. His immediate solution was to "pull some branches down with some string" to fix the privacy issue. I am giving him the opportunity to come up with a respectful solution before I alter my review.

Great work. The team showed up when they said they would. They worked hard and did a beautiful job. They were friendly and efficient. We will definitely use Inland Lawn for future projects. Nice work.

Kelly reached out about my specific needs and addressed them quickly and professionally thank you !

These guys are amazing!!!

It's ok. Lot of confusion and not clear communication.