Reviews of local pros in Spokane, Washington

I discovered I had a very unusual furnace in one of my rental properties. I had sent in my reg HVAC company and they couldn't help me. They recommenced Aire Serv.
It was late Saturday afternoon when I was able to get a hold of them. The technician showed up at 8 pm that night, had to diagnosis the problem, call is parts provider to get then to open the building for parts and then make the repairs. He was there until midnight making sure my tenants had their heat restored.
This my friends is SERVICE!
Domaci PM will use them and recommend them.
Thank you,
Shanna

Service person (Rob) performed a furnace system check in a professional manner. Explaining through the process of what he was checking. Discussed a possible refurbishment at a later date. Communication was excellent and would definitely recommend to future customer.

A/C was not working very well at the outset of this horrible heat wave. I called them Monday a.m, and really did not expect they'd be able to get out same day but they did, and the tech quickly diagnosed and fixed the problem. He was fast and professional and I was so grateful when the air got cooler inside. Actually we purchased both the AC (5 yrs ago) and furnace from them, too, and have been happy with quality and service. Pam

The tech who arrived called to see if he could come early which was great for me. He was polite and knowledgeable.

We love Aire Serv and would recommend purchasing the "Aire Serv Advantage Plan". It's a yearly maintenance plan that pays for itself if you should ever have an issue. We had Aire Serv come out and do a routine maintenance check on our AC in early June of 2021. In August of 2021, after a prolonged heat wave, we had a capacitor on our 14 year old AC unit go out. To be honest, I was prepared to hear the technician say we would need a whole new AC unit because of its age. Thank God Aire Serv employees are honest and have integrity and care about their customers. The Aire Serv Advantage Plan moved us to the front of the line and got us a priority pricing discount. The technician was at our home for a total of 15 minutes because he was able to diagnose the problem and replace the capacitor with stock he had on hand. We had cool clean air blowing within 15 min of his arrival! Thank you Aire Serv technician Martin Alvarez!

I was using a new home warranty for this service appointment due to no heat. I was very pleased with the fast response. In the past I had received resistance from some HVAC companies when a home warranty is involved. This was not the case with this company. Thanks for making this so easy.

We initially had Air Serv complete a condensing hot water heater installation that was sold by Home Depot. The receptionist and the installation crew were all very friendly but unfortunately the installation was way beyond the scope of this business’ qualifications and it failed inspection on several different points. After speaking with the inspector it was quite obvious that the staff never completed their due diligence and even opened the instruction manual as well as breaking codes that should be obvious to anyone seasoned in this business (installing an air intake right next to a dryer vent). That could be considered an honest mistake but rather than fix things the owner was extremely arrogant and refused to fix things correctly and took forever to get back to us (think months not days which he responded to say he was having personal problems). He wanted to leave a hole in our siding and then move the duct work to a place that still would not meet code (It was obvious that he still hadn’t taken the time to read the manual regarding the manufacturers specifications even after sending it to them). In speaking with my wife he mentioned flippantly that he had an attorney on retainer and this would just end up being a bad review (about the only thing he was correct with) and we should not have chosen this water heater although Air Serv had obviously said they were capable of doing the work. We will have to pay an alternate contractor to fix their poor work and mistakes. In summary I would strongly avoid this company unless you have a simple straightforward project. The reviews are often skewed by a strong solicitation from clients vs. a normal organic review process. There are many better well managed ethical businesses than Air Serv and we recommend you look elsewhere.

Everyone from the person who answered the phone to the technician that came out were very understanding and helpful. The company was recommended by friends and I will be more than happy to do the same. When it comes time to replace our furnace, we will be calling them back.

Fantastic place for all your heating and cooling needs. The owner Eric is very knowledgeable and easy to work with to solve any hvac issues.

I have been a customer with Aire Serv for the better part of a year, twice for service calls and once to fix a non-working furnace. Today I called on them once again because my furnace stopped working last night. Again, they were prompt to reply, showing up later in the morning. Upon inspection it was determined that the inducer blower motor had gone bad and needed to be replaced. I was quoted over $400 for the job. I was dismayed at this because I just spent $700 with them a few months ago to replace a faulty gas valve. Even though it is the dead of winter, snowing four straight days, and I have an infant daughter at home, I decided to look around first. I was able to find a brand new motor from BL Best for a total of $150 and upon getting it home it took me literally 5 minutes to install.
I am sorry to say that I feel like my situation was taken advantage of. For a job that only required 5 minutes labor from a novice as myself, I was going to be gouged $250 in overhead. As such I got away with $150 for the part and $82 from Aire Serv for the service call. I did call Aire Serv earlier to give them the courtesy of letting them know I would be leaving this email and was told, pretty much, that they are a business and need to make money.
And I'm happy to say the furnace is now working great.

I've been waiting for an estimate since September 22, 2024. I called and was told they'd get back to me. It's October 7, 2024 and I'm still waiting. Not a call nor an update. What a huge waste of over $200 for their tech to come out to my property. I will not recommend them to anyone. Their customer service is severely lacking.

Very professional work. World class tools and sensors. They invest time to understand the needs of the customer and train their staff very well.

We have been using air Serv for many years and have NEVER been dissatisfied. From the top down, they are professional , knowledgeable, timely, polite, honest and friendly! I would highly recommend them to anyone needing anything related to HVAC or even installing a gas line for a fireplace or grill.

Aire Serv of Spokane responded to a complaint of water on the furnace room floor of my 83 year mother's home in April 2021. Aire Serve installed the furnace in 2017, four years prior. The technician repaired a leak in the exhaust pipe which was dripping due to their poor glue joint made during the installation for which she paid $85. This did not fix the problem. Mom called again after the furnace floor filled with water a second time. The technician returned and diagnosed the problem as a leak from her sprinkler system coming through the basement wall. Since the basement has never leaked, this seemed like a stretch. She was not billed for that visit but the technician also performed no work. Her son (me) went over and diagnosed the problem as a failed condensate pump and called Aire Serv with that diagnosis. The following morning, a technician came to replace the pump for which they charged Mom $360. The pump is $60 on Amazon. She paid the bill since the problem was fixed even though it was 20 minutes work to replace the pump. Four months later, the water on the furnace room floor was back, this time because the technician damaged the AC condensate line while installing the pump. Her son (me) fixed the leaky AC condensate line and Aire Serve was never contacted even though the leak was clearly from damage caused during replacement of the condensate pump. Now (4 months later) Mom received another $93 bill from Aire Serv for a "diagnostic fee" related to the pump replacement. The bill stated she received a written estimate for repairs. Aire Serv never provided any written estimate nor did they correctly diagnose the problem. Aire Serv is neither competent nor honest. You have been warned.

First time using this business. I was impressed by the professionalism and ease of my technician. Showed me everything that he was doing, gave tips for homeowner maintenance, and cleaned up when he was finished. My A/C condenser was leaking water through my furnace. Turned out to be a blockage in the condensation line. I also had the technician remove an old humidifier that was installed in my furnace, but had never been operational when I bought the home. After blocking the clog, updating the connection for my drip line, removing the humidifier, blocking off the holes from the humidifier and giving some great insight into my furnace the bill was very inexpensive. Oaid less than $300 to repair when I was worried I would need a whole new A/C condenser. I am having this company price out an entire filtration system replacement now (since my circa 2003 furnace has a terrible electric ozone style cleaner, and no traditional filters).
Based upon my experience with them, I highly recommend this company. As a realtor, I will recommended them to my clients as well.

We have used Aire Serv now for service twice and have had great experience with their personnel and with the work that they did. Very professional. We had them install new ducting in our attic for exhaust work we needed to have. The time before they came out and serviced our heat pump for our A/C and the owner himself took care of that one! It worked 10x better when he got done! Eric is so knowledgeable, friendly and courteous, and his staff represented him well. We will use them again and have referred them repeatedly and have gotten good feedback from our friends and neighbors as well.

AC went out and they were very prompt to send out a tech the same day who did a thorough inspection which required obtaining a new part so couldn't do the repair that day but came the next day, completed the repair and Hooray it worked! Robert, the technician who came both days was very good at explaining the problem, the fix and recommendations for continued care of what we could do ourselves and what servicing we should get in the future. Was very happy in this hot hot weather to have a relatively quick fix.

Mark was awesome, professional , on time, efficient, polite, knows his business. Second time I used Aire Serve, first time they fixed my AC and other companies wanted to replace it, that was several years ago. Highly recommend!

I will never go anywhere else. I had mainstream come out to service my furnace for the sale of my home. Unfortunately they found out I needed some repairs. they told me they could put in a new relay and replace the wire that was bad for 517.00 but they could not Guarantee it would last. they told me it would most likely break within the week and that I needed to get a new furnace. I thought this was fishy. I called Aire Service of Spokane. They came out and looked at the furnace and he was able to fix it that day (within a couple of hours). They replaced all relay's, new wire, air filter and gave me a one year warranty on the work done. he also made sure the new thermostat we put in ourselves was done correct all for 499. Nice, friendly and honest did not try to push me to purchase a new furnace. Told me my furnace was aged but in good working condition. Amazing!!!!

I called air serve because my furnace was making noises and sometimes would have this burning type smell. Had a fella come out, he did a very thorough check on my furnace and discovered what the issue was. They had to order the part and once it came in about four or five days later, the fella came back and install the new part and now it purrs like a kitten. They were professional, responsive, on time, and very nice to deal with. Will definitely hire again.

Eric is incredibly knowledgeable & rather than trying to sell the most profitable product, gave us the best options for our particular situation. His service was quick, installation well done & he made sure everything was perfect. His team is skilled & professional. And a special shout out for the receptionist who makes you feel like you are the only customer that matters.