Reviews of local pros in Spokane, Washington

We had a technician Zach Hess come out to look at our water heater. While I knew we may have a problem with the thermocouple, the tech diagnosed the same way I did and indicated that there was no issue and unit was working correctly. We explained that the fire shuts off after heating and we have to manually turn back on. He indicated that it may need cleaning and proceeded to do that. The end result was that it would not light after. For this reason I chose not to go with the company for replacement or new unit give that the maintenance ended up worse than it was before with the tech knowing less than us with no experience. I called to request a refund from mgr. Jeff Magee (unsure if correct spelling), after leaving two messages, he finally called me a few days later. He stated that he would not provide me a refund because the unit was need replacing. All around the type of honest or professional service I would expect based on ratings.

Just want to say we were very happy with the outstanding service our technician, Anthony, provided. He took his time and recorded all the readings that insure our system is working properly and provided us with explanations for all the work accomplished! We will be requesting any other service needs with Anthony! Thank you!!!

I am very frustrated with Sturm Heating since they bought out Barton Boys. Succinctly, some of their techs are not adequately trained and they do not keep their clients informed when they unilaterally cancel appointments. We have had three service calls this year and our problems are still not fixed. I waited for three hours this afternoon for the tech to arrive. He never showed. When I called Sturm to find out what the problem was, she searched and found out the part had not arrived! No one thought to inform the customer. They just stood me up! Amateurish, horrible customer service!

Great service and quick response. I was out of town for work and called Sturm to fix a leaking valve that’s popped up. Travis was out first thing. He took care of the problem quickly communicated clearly on the issue and had us up and running. Love these guys!

I called with an emergency AC outage after a holiday weekend. The customer service representative was very friendly and able to assist us with scheduling same day visit. Our technician, Michael W., was also very friendly and helpful. He took the time to explain the diagnostics before starting and kept me updated throughout the visit. We were extra thankful and happy when it was able to be repaired during the visit. We would recommend Sturm to everyone!

Cant speak on their work (there are plenty others doing that) but the customer service sucked, rude dismissive. Typically you want to at least ask if you can actually help someone. Called hoping to have repairs done as I had found out my heat exchange has a crack, discovered sturm installed my furnace. I spoke to 2 people and they I called and told the lady it was the heat exchange and asked how about the warranty. She was very dismissive told me it was 10 years asked no questions. what so ever I verified with the manufacturer that my heat exchange (a $5000 part) was indeed covered for 20 years and still under warranty. I called back the guy kept telling me the PARTS were 10 years the heat exchange was 20, I again tell him the heat exchange is the problem, he tells me well yeah but you still gotta pay labor. Well duh, I tell him yes but thats a whole cheaper than with the part. He asks me well why are you calling just to verify the warranty? No dude I was going to have you guys repair it but no body seems interested in doing that so i think I'll move on. If they're this irritating before they get my money I can't imagine how it would be after if something went wrong

Yesterday we got our new Heating and A/C installed. We got the A-team. Thank you, Channing and Bob! You guys were awesome. Complete install, removal of old equipment, and wonderful clean up. Definitely recommend Sturm Heating!

Developed a drip on the intake line of tankless water heater.
Initially the wrong technician was dispatched to my home.
He quickly contacted the office and advised that a plumber was needed. Received a call within 10 minutes that he was on the way. Assessed the problem, replaced fittings and stopped the leak.
Was done in an hour.
Very nice courteous technicians
Was not charged for the first technician

I hired Sturm to service my mini split for the winter at my business. The first technician arrived and broke the brackets off of the cover to the mini split and did not put the equipment back together properly. It was draining down the walls. He had used regular tape my employee gave home to hold it together. My employee working at the time called me and I watched and listened to the tech explain that he had broken the cover and would get it replaced. I went back and watched the tech who must have called his boss who then told him to charge me for it when he was the one who broke it and did not put it back together.I reported this to their office and they sent another technician to fix the leak immediately. The cover was taped and screws were put into the unit to hold it together. I now am not able to open it to clean the filters at all unless I want to crack it and have it hang off the equipment. The last technician put in his report that the equipment was not put together correctly . This was in August and I have reached out every week since then and have not received a call pertaining to the braking of my equipment and replacement. I have called again with no call back and avoidance of this issue. I would not recommend maintenance service from this company considering I am a small business and would not put off fixing one of my mistakes.

I’m hoping this review will initiate a response and fixing of the problem

From the sales department to the installation guys, we have been very impressed. Pricing was competitive, product purchased is 5 stars and the installation process with Chip and Hunter was top notch. Complete professionals in all departments. Thank you.

The maintenance crew was on time, very friendly, and thorough. Our home is a newly built and Sturm let us know that this type of maintenance is not needed with our new HVAC system. We appreciate their honesty! We have been using Sturm for years and have always been pleased with their service.

We asked Sturm to service our electric fireplace. Wow! Excellent service! Prompt and thorough. Our technician, Bruce, was knowledgeable, professional and courteous. Without going into detail, Bruce went above and beyond. We are extremely pleased, both with the service and the value!

If a 6th star rating was possible, I would give them 7 stars.
I was extremely satisfied with their quick and very complete service. The area in which they installed my new furnace is not the most convenient space to have to move around large equipment. But they operated around the challenge smoothly and professionally. They also did a few small 'extras' that weren't necessarily on their original list. And it was those courteous personal touches that put them at the top of my recommendations list.
Plus they offer multiple financing options for budget-friendly solutions to buy new. A new furnace or A/C unit is likely more affordable than you imagine.

I apologize for being so late with this review, I've been very busy since my heater was repaired.

First, Bruce came out the day after I called to request an appointment, so that was great to get such a fast response. Second, he did a really thorough job with my heater and got it up and running in minimal time. He showed me all of the things that he fixed and also advised about future use and maintenance practices.

I appreciate the great work and also appreciate the very reasonable price. Sturm, you now have a customer for life, thank you very much!

Chris

I needed to have my boiler replaced. I was somewhat nervous about what that would entail and put it off until I couldn't . Winters coming... I did some shopping around and I am so glad I went with Sturm. They were so professional from the initial phone call to the end of the project. I was so impressed the with the Hvac team that worked in my house. They were on time, professionally dressed, and I had emails announcing their arrival with attached photos , I thought was a nice touch. The lead Hvac tech kept me informed on the progress and everyone on the team were very nice and I am sure were very good at their responsibilities.
And I am so pleased with the results ! they were able to give life back to some old idle radiators that hadn't worked for years. The house is cosy , the thermostats make sense and it's quieter than before.
They cleaned up and the old boiler was hauled away , and I was very comfortable with what it cost. Which of course was agreed upon before any work started.
I can see why they have been in business for so many years. I made a good call going with them. They were nice , very professional and did an excellent job , I am very grateful.

I just hired Sturm Heating to install a HVAC system after I received bids from 4 other HVAC contractors. I’m so glad I did!!! They were so professional, they did a fantastic job, they were clean, and knowledgeable. I couldn’t be happier!! I very much recommend using this company for any of your HVAC projects. Thank you Sturm! Your truly a satisfied happy customer!

We had our heat go out on Monday. A technician came out on Tuesday. He was very pleasant and let us know that it could be costly just to diagnose our old furnace. I was given a quote and appointed for Friday. They were in today and did the install. I couldn't be happier with service we received. They were very respectful and very careful, including putting a tarp on the stairs and covers on their shoes. Would definitely recommend.

We needed to replace old water heater and called Sturm. We received a quote on price and brand. Travis came the next day, explained what he planned for the small enclosed furnace and water heater room. He drained and removed the old heater. He is very nice and efficient , also covered his shoes whenever entering our home. The old water heater was hard to light because of where it was positioned, so Travis relocated the new water heater. When he was finished heater installation Travis showed us what he had done and explained settings and how to relight, if necessary. We would definitely call Sturm again.

I was very pleased with Sturm's salesman Ronnie to the crew of installer's Channing, Travis and Billy. After receiving 4 different bids from other companies, Sturm won the bid, now only for price, but for the equipment I wanted (Navien Tankless Gas Water System). They were very professional, knowledgeable and patient. I will use Sturm for my go to company for other projects that may arise. Thanks again.

In January and February I had problems with my furnace, the guys who worked on it were outstanding and made me feel like I wasn’t pressured to buy a new system. I did decide go with a new furnace and the guys who installed it were great, made me feel like I was in good hands, answered all my questions. I would recommend Sturm to all my friends and family.

Ask for David. he’s a pro. He rewired and cleaned my furnace and even set up my nest. Great value for what he did. Very satisfied and would highly recommend Sturm.