Home Services reviews in Tacoma, Washington

$450+ to have a couple people rush through the house with cursory cleaning. We thought we were getting an honest, deep professional cleaning - and this lightweight brush-through is NOT worth hundreds of dollars!!! (And thanks for filling up our bathroom trash can with your used paper towels.)

Also, no one responded to my Special Instructions when I ordered online. No one followed up after we placed our order. Every time I tried to call Cleaning Authority I got routed to their online national call center where no one knew anything and their customer service reps were rude.

We finally got a call less than 24 hours before they were scheduled to show up by a harried worker who could only repeat his apologies and ask if I wanted to cancel the cleaning. I then find out - only because I asked! - that they "don't do windows and don't do walls." WHAT?? Why isn't this listed ANYWHERE on their website?

Very disappointed and will NOT use them again. **UPDATE** They refunded half of our charge after this complaint. I am VERY relieved. Adding back 1 star to this review.

Dylan and Chandler did a great job today and even went above and beyond by clearing a large limb from our driveway that fell in last night’s windstorm.

I have used The Cleaning Authority for about 2 years and they always do a great job. My floors, furniture and kitchen are sparkling after they leave. Rebekah, Euse and Aubrey came today, and as always, my house looks and smells fresh and clean. I'm happy to recommend them to anyone.

Punctual team of very pleasant employees who come with their "tools" and smiles. Today Hayley & Wendy quietly went about their cleaning and left my home sparkling just in time for my lunchtime guests. I so appreciate the professionalism and affordability of these services since I no longer can perform them myself. Great job today Hayley & Wendy!

The Cleaning Authority does an excellent job on my house. Although you don't have the same people come to you house if you contract with them for a regular service, all the girls have been super nice, very professional, very detail oriented, timely and consistently excellent! My only issue is that it is a little expensive but I enjoy the service so much that I can not cancel :)

I've been with them for 2 years now and they always do a great job. They are super responsive and flexible when needed. Trevor, Pierre and Mia did an exceptional job on my last clean!

I'm no stranger to prof house cleaning. I used to do it myself. The cleaning provided was not worth 400 dollars. They only do surface cleaning, but the effort and attention put into it was minimal. Tons of dust, dirt, and hair left. When they ask to do a walk through they get offended when you point out very obviously missed spots. Only one cleaner did a good job. Not worth the price overall

We have been with Cleaning Authority for 6 years and are very satisfied with the work they do. They have been so helpful in rescheduling when needed and the cleaning helpers are friendly,on time and get the job done in good time. The team we now have now have are Rebekah & Elise & Aubrey. Very happy to have them. Great Job!

Great team! They did a great job! Worked smoothly with me around my dog’s needs. Great team!

Team 24 ROCKS! My house always looks and smells fresh after they leave. They don't even mind my nosy Aussie dogs.
I'm going to miss Jasmine. Don't let Angelica get away!!

Today’s crew consisted of Kalena and Jenni and Jacob. They are very nice, very thorough, efficient. Their work is excellent .They work well as a team. If possible, PLEASE send them to my house as often as you can. They did, however, leave behind a small vacuum attachment. Love Jennie and Kalena. Jacob is new to me. Thank you!

Whew! Due to sickness and travel it had been a while since they were here. Team of 3 arrived and faithfully picked up where left off. Our place is clean and fresh and it's such a relief!

Nadia is the absolute best! She really takes care to clean my floors well. Hope she comes to my home every time!!

The crew Manda, Miranda, and Melissa arrived on time and were professional and polite. I‘m very satisfied with the cleaning they did.

Lisa and Rae are thorough, professional and always do a fabulous job each time they come! They make a great team. Lisa has been cleaning our home for years so it’s always nice to see her!

Professional, respectful, and friendly. My house is always very clean when they finish. Bathrooms, kitchen, hallway very nice. They do a super job of cleaning even my pet hair!

They did an excellent job. Crew of three did a professional and detailed cleaning. They arrived within the appointment window. Cleaning took longer than expected, but that's a good thing - they were thorough. Crew were all very considerate and worked without disturbing our cats. 9/10 would recommend. There is a mail flyer that gets you $50 off your first visit.

Nadia, Tiara & Rosa are very pleasant & do a very great job cleaning our office. Kudos to the ladies!

Tiara and Nadia showed up and were very pleasant. Focused on bathrooms this time and everything was spotless. They are hard workers and easy to get along with. Would recommend. Happy with their work

Tiara and Nadia did an excellent job cleaning today. They took real care with the work and paid attention to little things, like setting each room to rights after they finished cleaning. Thanks!

Melissa and Ricardo do an amazing job, as did Miranda when she joined them yesterday. We are so glad that they have become our regular team!