Plumbing reviews in Tacoma, Washington

I have stopped at this location 3 times for help, all three times I was shuffled to the will call by the parts counter then treated rudely by the will call counter. I would recommend other distributors

Picked up a high end sink and faucet.
Parts Department very knowledgeable new everything we needed.

Excellent customer service and extremely knowledge people. I came here because I don't have time to mess around with Big Box store's lack of knowledge.

I needed parts to repair a sink drain in the kitchen at work. They jumped right in and found everything that I needed and I had it repaired less than 30 minutes after receiving the parts. Thank You

The staff is nice, they said to me when I walked in, "don't worry about a mask, we don't really care"
I said, well I do.
Remember, masks are compatible with an open economy.

Knowledgeable people with plumbing solutions, what else does one need.

Jeff knows his stuff. Would be helpful if he listened a little better though. I was going into detail about what i needed several times and was cut off with him saying "yep, you'll have it all in the kit". Not the case. Caused an extra trip.

Went to get parts for kitchen faucet. They suggested I call Pfister as would be covered under lifetime warranty. The parts were covered. This saved me about $100. They could have made money from me but instead saved me money.

Horrible expirience as a consumer. I went in to get parts for a job I was doing and the old, round guy on the leftside was rude, unprofessional and all-in-all, disgusting. He talked down to me because I called a part something diiferent than what he called it. Obviously, the saying "those who cant" applies to him. Those who cant plumb, sell the parts to plumbers. Luckily, before I jumped over the counter, a gentleman they called Adam stepped in and diffused the situation and got me on my way. Thank you Adam for you fantastic customer service and professionalism. If you ever happen to find yourselves walking up to the will call desk at Rosens, stay to the right side of the counter, it smells really bad on the left.

Today 2-20-2019 between the hours of 1:45 and 2:00 PM one of your boxed transport trucks drove through our community of Cosmopolis and South Aberdeen, Washington with seeming total disregard for any semblance of safe driving: over the posted 30 speed limit (at least 5 over) and tailgating and crossing the fog line (texting or on a phone.) Given the nature of drivers' choices in our communities one can only expect the same recklessness from the plumbers themselves. Please consider some much needed safe driving practices training for your drivers.

Walked in at 4:35 and asked to buy 3 power flush toilets. A very rude woman failed to even look up at me from her paperwork and informed me that they had closed, 5 mins earlier. Obviously, doors were still open etc etc. Guess they're trying to find all kinds of ways to not succeed in business. I'll take my 600 dollars somewhere else. Worthless.

Wrong toilet tank part was obtained from big box store. Hubby easily corrected the situation with a visit to Rosen. Saved money on the repair, and all works just fine again.

Very knowledgeable staff, Eric helped me with my tankless water heater questions on the phone for an hour. Invaluable service

I went in with a Moen shower part. The person looked up the part on the computer told me he didn't have that part but gave me the Moen 1-800 number to call for the part on warranty and then explained to me how to install the part and eliminate the problem. When you get service like this it encourages you to go back there again and to recommend them.

Buying for 6 full bathrooms, 2 laundry rooms with sinks, kitchen with 2 sinks and 2 D/W, and more. Not in the least bit helpful. "Just look around". Totally uninterested, and we were sent by the builder, and we had an appointment. The guy (yeah, the one on the left) at Rosen who says he is an expert is, in fact, quite good at being on the phone about some golfing event, writing down the part numbers and submitting your order and collecting his commission.

Clearly a theme with Jeff, not listening. Instead he puts blame back on the customer. 'You must have clogged pipes, must be used to different water pressure, just need to get a different shower head for different pressure'....cuts off conversation, argumentative, says he does but shows lack of care regarding customer satisfaction. When Rosen will only sell you a SET of supplies instead of just the piece you need, says it is good stuff, then you have to waste $40 worth.... NOT GOOD AND WILL BEVER BE BACK OR REFER ANYONE THERE

I needed a new toilet seat and lid for my Kohler toilet. I removed the part and took it into Rosen. The parts man looked at it and brought me a new one, not a Kohler part. It took it home and it didn't fit and was the wrong color.

It was taken back to Rosen and after it being explained about restocking fee they graciously did not charge me. They looked in the garbage at the part I brought and said "Oh ho you need a different part."

They gave me the new one, again not a Kohler part,and I took it home and attempted to install it. You guessed it..........It too did not fit and was the wrong color.

realizing they didn't know what they were doing and that I would have to eat the $65 cost I gave up with Rosen and called Kohler direct. They had the part in stock in the right color and was shipped to me in three days.

Any one want to buy an oddball toilet seat? In future I will deal directly the manufacturer as their representative, Rosen, is a really bad choice.

cc/Kohler

Went in looking for help to replace a compression nut. Guy looked at it and said they had nothing. Went to Home Depot. Lady in the plumbing department looked at it, went to their counter and after about 10 minutes of finding the right combination of parts, had me leaving with everything I needed to fix it.

Great customer service. Got short one star because this is the second time I go there and they don't have what I need.

Having manufacturing issues with a Kohler product requiring multiple returns. Eric at Rosen’s is very knowledgeable and providing great customer service. Give this guy a raise!

Great staff and good prices definitely recommend stopping by.