HVAC reviews in Vancouver, Washington

Awesome customer service and quick to help with something that was outside of warranty! Can’t say enough good things about these guys!

The receptionist was so nice and informative on the phone and in person. I highly recommend this company. The techs were fast friendly and prefessional.

Office lady very condescending, not knowledgeable at all. Couldn't answer a single one of my questions. Just kept saying it wasn't her job and she didn't know. Office is always locked, can't ever get filters. Use to be a great company.

They did great. They really took care of our home. Highly recommend.

HeatGuy installed my HVAC unit 3 years ago and my compressor was out of order recently. This compressor is covered by the Lennox and Heatguy was not able to get the new compressor in two weeks. I have the other good HVAC company get the new compressor in 2 days and installed it professionally.

We called The Heat Guy because our furnace was out. He came out the next day, he would have come the same day but we weren't available. In the end, it required 4 visits and 3 parts to troubleshoot and fix the problem. We were charged for the parts and 1 service call. We are now toasty warm and will call again.

I cannot say enough about Dustin and his team! I converted from oil heat to gas and had them install a new furnace, air conditioning, hot water heater, 3 extra gas lines and some minor electrical. It was cold and I didn't have any way to get heat or hot water during the conversion so Dustin sent a team of people to my home and we were all done in 2 days! All of the guys were very professional and respectful. Dustin is Very honest and sold me what I wanted and needed. Heatguy will be my go to and recommended hvac from now on!

Dustin installed 2 mini split system in our house and everything worked very well right from the beginning. I especially liked Dustin's commitment to timelines which made the whole experience stellar. Thanks!

I purchased a home in October of 2019. The HVAC was installed by this company and has never been right. Rooms that are infernos and others that are freezing. Tech came out and gave a lame excuse that is was a damper issue, but problem is still not resolved. Fast forward to spring 2020 and the A/C does not work. We called out the tech again that gave a long explanation for why there was no refrigerant in the system. They charged it and then said they would come back to check it. They came back out another visit after ghosting us due to covid. If we needed and install they could do that, just not service or warranty during covid. They checked it and said it was fine, but 1 month later the a/c blows warm and will not cool the house. We called again, and instead of saying " hey no problem we will come out and check it", they took 15 minutes to explain the A/c THEY INSTALLED, normally runs all day and will not cool the house. So I called another a/c company that had the leak diagnosed in literally 15 minutes. Shame on you Kingston for using such a incompetent company with zero customer service. Shame on you HeatGuy for not warranting what you sell. So now I am out another $125.00 without A/C Maybe that is why they call this guy the heat guy. LOL

Want to give a shout out to Andrew and Dallas! They came out to diagnose my water heater. They were prompt, friendly and persistent! I've had 2 other people look at it and brush me off. They kept at it until they solved the problem. Thanks Andrew and Dallas! Keep up the great work!

Extremely honest and reliable. Great communication! Andrew was very helpful and knowledgeable. Will be using these guys in the future for all heat/ ac needs.

Andrew was great. Very professional and efficient. Did a great job!! I'm sure if you have him at your house the job will be done right the first time!!!!

Had an estimate done in February. the 2 people that came out, Andrew and Dallas if I remember correctly, were both punctual, polite, and knowledgeable in regards to what I was hoping to have done on my house, and provided options that I had not considered that were actually very good.

However, I was unable to move forward after receiving the final quote the next day from Ashley, as when I attempted to email back and call for more information and possible financing options, I was ignored every time. I continued to try almost daily until my quote window passed and have decided to go with another company.

Edit: Hello Corinna, my information may have been set up under my son's name, Michael A, as he was the one who requested the quote initially since he knew Chelsey, but I was the point of contact since it is my home. Also I believe I may be wrong, the estimate may have been done the last week of January and we received the quote on the 2nd of February. I am attaching a redacted version of the quote we received as proof that we are not faking our negative experience.

I do not believe in putting full names on reviews as I find it unsafe. If you are unable to find information under either of our names, maybe ask Chelsey for a reminder since she had a hand in the initial process and would remember us.

I also have but one review as I have usually only used companies that have a review section directly on their website.

Excellent customer service. Dustin and Brandon were both knowledgeable and honest in their evaluation of our HVAC needs. They didn't try to oversell product or overcharge for their work. We will continue to use this company in the future!

This contractor installed the system in my house back in 2019 and I've tried to use them for annual maintenance on my furnace and A/C system since then. Tried is the operative word. That is if you can get someone to call you back. Last year they came out for service and gave me the wrong filter for my unit. When I discovered it in July (at the time to change the filter) I left them a voicemail. Never called back. Called them again in December to schedule annual service. Never called back. Left them another voicemail 1/3/23 - never called back. Don't use this company - they don't value real customers and only value new construction.

These guys are great. Have had to call them out twice, once for air conditioning and once for heat. Both times they came out next day and were on time. They call first so I know when they will be here. They remove their shoes at the door and we're respectful the whole time. Simple fixes they just did, no charge and no charge to come out and figure out the issue either. I will definitely keep going back to them for all my heating as cooling needs, big or small. I strongly suggest them as a company

Installed on time and when they were done was like they had never been in my home. The team lead took time to show me the app for the mini split that was added. I have so appreciated the whole system during this heat wave. I'm very happy with out MrCool heat pump and mini split installed by Heatguy LLC!

The weather was very cold and our heat pump was unable to heat the house. Dustin came out within a couple of hours, on icy roads, two days before Christmas. He was very helpful and knowledgeable. He fixed our heating issue and adjusted our vent air flow on the spot. Totally satisfied. Thank you!

Amazing and trustworthy company. Had an issue with my furnace not heating and they were able to come out to check an hour after my call. The found and fixed the issue within 30 minutes. Awesome service and professionalism. I have them out every year to check on my system and will continue to do so. Highly recommend them!

We had issues with our heat system and they were at our house within 2 hours of our call. Very professional and knowledgeable, found our issue--overdue maintenance on our gas heater with carbon build up. Cleaned it up, checked our system and working great. We will be setting up their annual maintenance program to make sure we are working well with heat and our AC system--they will combine the visit to save you $$. Absolutely great service.

I had contacted them about fixing my AC unit. They came out multiple times. Claims each part was defective each time and charged me multiple times for multiple supposed fixes and trip charges. In the end 5 frustrating months later my AC was still not working and the only explanation was that AC machines are a fickle. They did not gave any guarantee to the quality of their work. Do not ever trust them to fix anything but send you bills for each time.