Constraction reviews in Madison, Wisconsin

We hired Legacy exteriors to replace all our windows and had an excellent experience. Very satisfied with their work, the entire crew, customer service and professionalism. They did a great job and also cleaned up very well after the job. Will definitely be hiring them for any new jobs we need done.

Legacy Exteriors did a great job on our house.

They installed new siding, trim, and gutters, and did some minor roof repair work. Overall, we're extremely pleased.

We spent over a year (that's not a typo) selecting materials and colors. Nate Salverson was the project manager, and he was extremely helpful, patient, and responsive as we evaluated a wide variety of options.

They were timely with the installation and have provided excellent follow up on a couple of minor punch list items.

I would absolutely recommend Legacy Exteriors.

*Update: The company employee I worked with throughout this process sent me aggressive emails threatening to sue if I didn't take down this truthful review.*

We hired Legacy Exteriors to replace our front steps, including taking out an extra concrete step and replacing our walkway. I came home mid-project to find that instead they made the extra concrete step bigger (and uglier - see photo) and didn't do anything to our walkway (though that wasn't needed now that they had just covered up the walkway with more unnecessary step). Stupidly being Midwest polite, I said it was fine since it was already done and as long as we got some money taken off the final bill, since they were doing the work wrong AND less work than we agreed on. When the final bill came, it was the same price as if they'd done everything right, which they said was because they'd done extra work on other parts of the project, though they never got my approval for extra work on this flat fee project. Ultimately after a lot of back and forth, they took $150 off the final bill (about 1.5% of the total invoice).

Now, only 2.5 years later, the concrete work they did is crumbling - Legacy says it's "normal wear and tear" and I'm past their 2 year warranty (true), but our existing step that they added on to (plus all the other concrete steps I see) has lasted decades without crumbling. Now I have to pay someone more money to fix the work I never wanted in the first place or to do the work I hired and paid Legacy to do, but they never did. I did choose not to spend even more money by buying a longer warranty (I thought this ~$10K work would last more than 2 years, silly me), but I am still frustrated that this is the eventual outcome of accepting their incorrect and ugly work.

All very disappointing (and expensive, for us) and very aggressive customer service, especially for what seems like a well-established company.

Brock did our estimate quickly, and the whole team had great communication through the project. We had some concerns, and literally within hours Legacy had a team out to correct them. We quoted 5 roofing companies, and their quote sheet is by far the most detailed, pricing was in line or better than other local companies, and it just felt like a very professional operation. The results look great!

I had all my windows replaced and am very pleased with the outcome since some of the work was a custom install. Scheduling was timely and the guys were wonderful to work with. Highly recommend and will use them again in the future!!

We are generally happy with the finished product of our deck outside of some areas that clearly lack attention to detail and meticulous workmanship, but getting to that result was a long, frustrating, stressful, and at times laughable process – everything you look for when making a significant investment in your home, right?

We felt confident in the bid process, as Legacy pointed out considerations for our project that we had not received from other companies. We were provided with a nice CAD representation of what our deck would look like. Convenient financing options were presented. However, everything that followed these opening tasks was constant disappointment.

We had to drive our deck’s design process and solicit which features were available to us rather than be assisted through decision points. Questions we submitted were usually responded to, though it often took repeated attempts to have them addressed. Responses frequently did not directly answer our questions or at times the content provided was unrelated to our questions. At our prompting, we received sporadic samples or a catalog to look through to help inform decisions. For an
established company, their perceived lack of product knowledge and/or willingness to help with questions on features and design was alarming. There were times in which we truly questioned whether Legacy had ever executed a deck project and that is not
intended as hyperbole.

Legacy sub-contracts their deck projects; maybe this is more common than I realize, but it was surprising given the boasting about versatility in what we came to realize is a deceptive advertising jingle. The sub-contracting created the impression that neither side was familiar with the activities of the other. We had gaps as large as six (6) business days in which nobody showed up to work on our project as well as intermittent days
when nobody would work without notification. As we fell further and further behind on timeline, we were promised larger work crews, only to typically have the same one or two workers show up each day on an abbreviated hours schedule.

Work had to be re-done at our request due to shoddy craftsmanship (ex: unlevel stairs) or because it was work that was not part of our contract (ex: unwanted stairs gate or solar lighting installation when we had exclusively discussed hard-wired electric). The final product also included structural features that were not part of our final CAD preview (ex: extra rail posts) and decisions were made on execution without consulting or communicating with us.

We requested to have a walk-through near the time of completion so we could point out and discuss our areas of concern. While the request was honored (conveniently not by
the actual builder team), the walk-through felt like an obligatory and disingenuous effort which only resulted in defensive and dismissive remarks about the defects.

Our project that had been quoted as a two-week job by both Legacy and other bidders took 10 weeks (!!!) to complete. The impact to our space and time, especially our highly regulated home-based business, was enormous. We had no recourse to the complete lack of urgency and accountability and the indifference shown. Our assigned Project Manager was virtually invisible except for when we escalated issues. Even then, no
apologies or service recovery was considered.

Legacy may be adequate at their core services and some of these shortcomings should also be attributed to their sub-contractor, but ultimately Legacy is accountable for the service delivery they bid on and the contracts they engage in. Anything resembling a standard for quality, communication, customer consideration, and professionalism simply was not there.

In any case, we had an absolutely brutal experience with our deck project and you are highly likely to find a better experience elsewhere if seeking a company for a similar need. Under no circumstances could I trust Legacy for any future projects of any scale or type, nor could I refer anyone to them in good conscience.

⭐⭐⭐⭐⭐

I recently had exterior siding installed by Legacy Exteriors, and I couldn’t be happier with the results. The workmanship is outstanding, and the finished look completely transformed my home’s curb appeal. Special shout-out to Brian, who did a fantastic job from start to finish. He was professional, punctual, and meticulous, explaining each step and making sure every detail was perfect. If you’re looking for top-tier siding work and a seamless experience, Legacy Exteriors is the way to go. Highly recommended!

We were very pleased working with Legacy Exteriors. We started with Brock, who came out to look at what we wanted to do, then Nate came out and talked with us about the project. Lastly, Brian and Chris were terrific in finishing the job in a very timely and professional manner. Randy Glysch & Bill Kunzelman, Oregon, WI

Legacy Exteriors was so helpful with navigating insurance for a roof replacement. They were always timely with availability, appointments, and punctual. They were kind and thorough when walking through inspections with adjusters and was always very prompt with communication. Nate and his construction crew went above and beyond while working on our home. They were prompt, kind, did great work, and were so thorough with clean up after each day of work. I cannot recommend Legacy enough!

Great service, invoice as agreed upon up front, exceptional work.

Had a good experience with these guys coming back a few times to fix a tough leak. They stood behind their work.

Juston was incredibly helpful with advice and options for us to consider for our roof repair. Thank you!

High quality roofs, a knowledgeable and skilled team to help you through the whole process, fair prices, I wouldn't go anywhere else!

They did a fantastic job on my roof. I have referred them many times to neighbors and others who are interested in getting their roofing done.

Got an estimate within a couple of days. Quality workmanship done in a timely manner. Good job in cleaning up area. And was the lowest of 3 bids!

Very happy with the service, both office staff & roofers were easy to work with and efficient. Completed quickly and were great about cleaning up the mess. Would strongly recommend.

Mike and the whole crew at Paramount Roofing have been professional and reliable throughout our entire process. I could not be happier with their service and recommend them without reservation.

Top quality roofing crew. They were very knowledgeable and hard working. Mike was also very helpful from the quote to the end result. Highly recommended

Awesome job. Mike and Peggy are very easy to work with.
Their crew did a fantastic job and Peggy did a great job
of cleaning up the site after it was done. Highly recommend them

Our home suffered some loose siding due to a storm and we contacted Paramount. They stopped by and fixed the siding within 24 hours and it looks great. Very personable and responsive.

Excellent company to work with. Friendly, courteous staff, job completed as promised. Any minor delays were always handled with a phone call explaining delay. Unexpected repairs to sub roof were likewise explained in detail and caused no major delay. Highly recommended.