Home Services reviews in Madison, Wisconsin

I've had a great experience with Cleaning Authority. Easy to use app for payments and schedule adjustments. The management team is quick to respond. Always nice to come home to clean house. Olivia and Alex have done a great job.

I have not had a serious cleaning for my house since the pandemic started. I use a cane and a walker so getting down to do floorboards and mop floors is out of my ability these days. Cleaning Authority came in and did the first of 2 deep cleaning and will be continuing alternate week cleaning for me. My house is so lovely, they cleaned everything so spectacularly I am thrilled just to sit and be happy in it. It not only looks clean it smells clean!

Kari and Elizabeth did our first clean today and we couldn’t be happier. The ladies did a wonderful job and our house looks amazing. We look forward to having them continue to clean our home! Thank you so much!

I have been using the Cleaning Authority of Madison for over 2 years. They have consistently provided great communication and flexibility to clean based on our schedule. In the rare situation we felt like something was missed they immediately followed up and remedied the issue. Just recently, Christina and Cece did a lovely job cleaning, helping the house be ready for the holiday. Thank you!

I’ve used Cleaning Authority for about two years and it has been a great experience. The team is always on time on the planned date and I do not have to deal with frequent rescheduling. They are flexible (when our house had some construction) and responsive to any issues. The cleaning staff is always polite and professional.

Update: Do not hire this company. I just had my third clean, and it appears two rooms were skipped completely (again).

For my first clean, two rooms were skipped completely; however, the team did come back another day to finish.

For my second clean, some things that were promised as part of the "detailed clean" in my living areas were not done: the furniture/upholstery was not vacuumed, dirt/crumbs near the carpet edge were not vacuumed, and picture frames and lamps are still dusty.

Scheduled Clean A and Clean B (actually, they were scheduled independently and I was contacted 1-2 days prior about it only). Both Cleans (A/B) are supposed to be thorough, but they were absolutely not (things not cleaned: under furniture, cobwebs, half of one entire bathroom, etc.). We had even moved EVERYTHING off counters and tables and floors (with 3 kids and 2 cats, this was a full day job) to make it easy for the cleaners. I contacted them after the first clean, concerned they didn't get to things, and they promised they would in the second - but no. I contacted the company again, got another apology and that's it. A discount or partial refund would have been appreciated as a gesture of good faith, since I see other people got that here on the reviews. We are not using them anymore. Do not recommend.

I have used The Cleaning Authority for several years. Their staff are very professional and do a great job. So nice to come home to a clean house after they have been here. Thank you specifically to Kari, Gabby, and Cece for the beautiful cleaning this week!

I had my first cleaning with The Cleaning Authority and am over the moon happy with it. The team left my home spotless. They arrived on time, were really friendly, and respectful of my space. I have never hired a cleaning service before and was not sure what to expect. The team that came in today did an amazing job and I look forward to having them back.

Our cleaners were very good and we are pleased with the work that they have done. As always, Jasmine is totally awesome and we want her to come back every time we have cleaning done.
Thank You

Tom and Joey Marhall
72 Pond View Way
The Crossing

Nesha and Chass are fun, professional, and very detailed. Hope was also an amazing team member who helped explain exactly what we would be receiving with our service. Highly recommend utilizing the Cleaning Authority Madison.

They did a great job. Went above and beyond by noticing a sink wasn't draining as quickly as it should and pulled the plug up and cleaned it off. Very professional and friendly. They were fast but thorough in their work. Easy to use website for paying online and seeing when they will arrive. I would recommend them.

We had a great clean today, thanks to Josie and Olivia. They were polite and thoughtful and flexible (in dealing with our dogs and people, etc), and we really appreciate all the hard work on so many spaces in our home.

Kari paid great attention to the dirtiest places in my kitchen, was responsive to my requests and overall VERY thorough. AND. she put the liner of the shower curtain back inside. I am very pleased with this cleaning. Thank you Kari, and all on your own!

Katelynn and Miranda cleaned my house this week and as always they did a great job. I always look forward to coming home after a cleaning, everything is tidied up and the house smells nice. I've been using this company for a few years now and I never had an issue with them. The house is always locked after they leave. They were happy to accommodate special requests, especially last minute changes to scheduled appointments.

The team arrived on-time and got to work promptly. Everyone was friendly and wanted to make sure we were satisfied with the result. We were definitely satisfied, and I was impressed with both their speed and their attention to details (such as eliminating the stubborn ring of grime that had been developing around the bases of our bathroom faucets!). Additionally, I was pleased when one of the cleaners brought to my attention a particular wall-hanging picture frame that had appeared to be damaged after dusting. Truth be told, it was actually damaged long beforehand anyway, but I was happy with the honesty and transparency regardless.

The ladies did a great job. I asked them to wipe the patio windows and they were happy to help. I very much appreciated it as I had sticky clings on my windows for Christmas and I had just taken them off and they needed to be cleaned. was very pleased with their work today.

Jasmine was all by herself today at our place and she did a great job! Thanks! This service has its ups and downs, but they are always responsive to concerns. Today was excellent, thanks!

The Cleaning Authority has been very nice to work with overall. We’ve had issues with cleanings on and off depending on the team; however, they have been quick to respond and address any discrepancies. Lately, a manager has been coming out and checking in and leaving notes about each cleaning, which is really helpful. We are happy with their services.

The girls are always on time and super friendly. They love our dog and he is always so excited to see them on cleaning day. We’ve been using them for about a year now and only had one instance of our home not being cleaned to our standards. They sent someone else over the same day to reclean. Prices are very affordable!

I have them come every other week, but I was having surgery and needed to tweak the schedule. No problem and I came home from the hospital to a lovely clean house. It meant a lot that they accomodated me.

Still using TCA. Had Danielle & V today. It was such a pleasure to come home to a clean house. It smelled great and looked great. I’m very happy with the service today.

I asked the team to leave the guest room and give the three season porch a going over. They were happy to accommodate me.