Home Services reviews in Muskego, Wisconsin

Very poor customer service. I talked to this company a month ago to set up service. I filled out the PDR form to service but got a email saying the contract was not valid due to don’t being unreadable. I left multiple messages and emails. I talked to one lady who told me she was a new employee and didn’t know how to help me and would have someone give me a call back. Here it is a month later I still didn’t get a call back. Yet I see the was able to withdrawal money from my acct. wveb though I was told I had to redo the contact. Worst customer service I ever experienced. I’m still waiting for a refund on arrive I wasn’t set up with.

Two service calls this spring and 0 sprinkler functionality. These guys came out, did the spring startup and the system never ran once. After a week of no running I called and they advised it would be 3 weeks before they could get a tech out. I waited the 3 weeks, took time off work to be available for the service and got a call 2 hours before the agreed upon service window.... I informed the tech that I would be available during the window we'd agreed to for service starting at noon. When their tech finally showed back up, they were STILL unable to make the system function at all. I've been waiting 48 hours for a call back and cannot get even basic over the phone troubleshooting from these guys. If I didn't already have multiple service calls with ZERO resolution I would be paying a different service. As of now, there have been 2 service calls, 0 waterings, and 0 calls back after 48 hours both leaving a message with their office manager and their automated system.

Edit: Can't believe I have to come back and edit this but unbelievably, a company I'd decided to never do business with again, BILLED ME $200!!! This is 4 months after they mailed me a letter stating that they were no longer servicing my area. They canceled the contract, then they placed an unauthorized $200 charge against my account. Never Ever Ever get involved with these guys.

Very poor, after years of service both pluming and sprinkler system, DJ made me wait two months after request for a leak to tell me they would no longer service my system.

Owner seems to say lie but should look in the mirror! I never asked for next day service! They wouldn’t even look at what was wrong and they had been to my home several times while in business not sure the last but you can tell by their response it’s very poor service!

The owner’s response is completely inaccurate. I never made any demands; in fact, they ignored my attempts to reach out for months. When they finally responded, it came as a surprise. I am a well-known member of the community, and I’ve since found a more reputable business to service my property. I hope this helps you avoid making the same mistake.

Absolutely TERRIBLE communication and completely unprofessional customer service. Systems were installed by them but due to a basement remodel, didn't have it on for a couple years. Wasn't looking for next day service or anything...just looking to get on the schedule for shutdown. Not sure why I have to argue or justify with Linda about 'who has been doing your service' and then no responses at all. We had used DJ's in the past, but certainly not anymore!

I have had Naturescape for many years. I appreciate their timeliness in providing service, they are very helpful and do not pressure me into any other services I may not want at the time.

We absolutely love Naturescape! Our grass as never been so healthy. Our grass gets very green after they treat it. If we still have some weeds after they have no problem coming back out to get rid of them for us. I recommend them to anyone! Thank you!

Awesome service, we have a dog and service guy moves dog toys when spraying. We really appreciate it and do does the dog. Keep up the good work.

we have been long time customers and have always been satisfied with the cost and service. We experienced some difficulties and dissatisfaction with our service last season and part of the current season. We contacted Naturescape several times by email and phone. They listened to our complaints and worked very diligently to successfully resolve our issues. For this reason, we will remain customers.

They were recommended by my family. So I decided to go with them. Our lawn looked like a mud field, many bare spots. They came out and after the first treatment yard is looking really good. They are prompt and courteous. Definitely would recommend.

Called numerous times regarding weeds and it took many weeks for them to come out to treat in early summer. Clover is now all over the yard and it's been two weeks since calling. They appeared to care and stated they will be out day; actions speak louder than words. I will update this post as we progress through the rest of this year should service improve. Hoping not have to change service.

Good pricing and many different things to choose from. Lawn service is just ok and we still have weeds that I need to spot treat on my own. Treatments are also uneven and have had some burn spots due to leaving the machine in one location too long.

It's the end of August, yet I still haven't had my summer treatment. "This is the third of five annual treatments and has been made to help keep your lawn strong through the summer." I'll definitely be looking for another provider next year.

Brian, New Berlin
I hate to give a bad review but NatureScape has gone down hill. I have used this service for 16 years and I do not feel that they are living up to their printed slogan on the information sheet,“100% committed to Customer Satisfaction since 1986.” or “Satisfaction Completely Guaranteed”. They came out to do our lawn on 3-11-2022 at which time our lawn was full of snow so there was no way they could do my full yard. As Spring has arrived, I had to call because my yard was full of dandelions, they said they would come and do an early application. They ever came. So I called a week or two later, they said they were sorry. I was told they would come last Thursday for sure. So.. Thursday came and I saw a NatureScape truck in my neighborhood, so I drove over to see if he was coming to my house but he said he just doing mosquito spraying. He did however take my information and said he would call to make sure they would come. I called NatureScape to see what time they would be here and was told about noon. I called NatureScape back at 2:30 and was told they wouldn't be there today because they were not in my area but they would come next week. Again they never came. So another call was made and was told they are not coming back. They said I only paid for 1 application however I paid $334.00 for the full year. Again they said “Sorry” but they would look into it. I asked to talk to a boss or supervisor but they could only say they were sorry that no one could talk to me that someone would call me back at their convenience, but this took days for a response from them. I am finally done with NatureScape bad service. They are lazy on the phone, managers don't call back for days and will not give back my full refund for the year. I give them a ZERO. I really feel they are not living up to their
“100% Committed to Customer Satisfaction since 1986” or “Satisfaction Completely Guaranteed”
promise written on their information sheet. It is hard to believe they would treat paying customers in this way. Save your money, call a better service.

We have used Naturescape for 13 years. Our lawn always looks lush and healthy despite having neighbors whose dandelions blow around. Naturescape is responsive when there is any issue, and takes measures to correct. We wouldn’t keep them if the service lacked.

I paid them in April to spray my yard four times for mosquitos. June 14 they finally came and did it. July 20 they said they will becoming “soon” which I found is a week or two. August 2 they still haven’t come to spray my yard. So I requested a refund because otherwise I’m pretty sure I wouldn’t get my fourth spray until end of November or early December.

After requesting my money back I received a call from the district manager. He apologized for letting me and my yard fall through the cracks and get missed, gave my yard a free spray, and still calls me over a year later to ensure I’m receiving quality service.

We are very happy with the service Naturescape has provided. We have used a couple of other providers in the past with results that were not good. Our lawn hasn't looked this good in years! We would recommend Naturescape to anyone who wants their lawn to look better.

Lawn looks great!
Update: Just saw that at some point in my life I gave Naturescape five stars. In October of 2019 they destroyed my lawn by aerating it literally while it was raining. My yard became a mud pit and huge areas of grass were torn up and they refused to admit fault or fix it. I've since discontinued service with them and advise everyone else I know to do the same.

They charge you $66 to mow your lawn. They are also supposed to trim and make it look decent. I've had to call twice now complaining about the fact that they miss doing the ditch on the property. And they also miss trimming certain areas of the yard. The first time when they sent the original guy everything was awesome. Since then they've had three or four different people and everybody forgets to do something. An 8 year old with a push mower and a weed wacker could do a better job.

Been a Naturescape satisfied customer for more than 15 years.
Office and field staff are very professional, knowledgeable, and accommodating.

Lawn and trees are doing very well with the Naturescape excellent care. If the lawn or trees need an extra treatment, they gladly and quickly take action.

Concerned about this company fertilizing the day before it rained for 2 straight days. Called them to ask if they were concerned about this and promptly suggested they return to provide another application. That's awesome customer service as our lawn looks great with no dandelions.

I have a 3 family and our grass and yard was looking rough. I started having naturescape do our lawn applications and cut grass about 3 years ago. The lawn looks great and I never have to worry if the tenant is cutting the grass. They are professional, and very responsive to any concerns I have. Best decision ever to have them cut and care for the lawn.