Appliance Repair reviews in Birmingham, Alabama

Very unprofessional. Set up a time and they didn’t show up or contact me. Scheduled with another company and they showed up unexpected the next day. Had to order parts and showed up again unexpected and the first guy had to hang around the house for an hour waiting on the guy with the parts. Washing machine worked one cycle and then wouldn’t work again. Called and talked to a person that said they would call me back to set up a time to come out. Never called so, I called back again. Set up a time to come out and they showed up 2 hours before the scheduled time. Condescending and said nothing wrong with the machine. First time said I was overloading and second time said I was underloading machine. Still not working Asked for a refund so that I could just buy a new washing machine, but denied. Do not use these people. They are thieves!

They were quick to respond to our initial inquiry and had someone come out quickly to find the issue. The tech forgot to input the follow up appt and order the part needed. We had trouble getting anyone on the phone. After several days and no update, we emailed to cancel the service. We have still not received response and continue to get no answer on the phone. Cannot recommend this company.

Everything was great overall. Mr. Appliance came out and diagnosed my Midea washer on 4/14 and it was serviced and repaired on 4/23. I did have some trouble getting the tracking number or the status of the part but they worked with me and were very helpful. I would definitely recommend.

Not very helpful, and their website features deceptive marketing. The technician came (on time, which is a plus), told me it would be cheaper to replace the unit than to repair the issue. Explained how to replace the microwave (it was a wall-mounted unit) and then said that it would be 99 dollars. Nowhere on the website did it indicate that I would have to pay a service fee, much less a service fee for simply clicking their iPad. Not happy with the experience.

Technician was nice, friendly, and helped address the issue within minutes.

The technician went straight to work and was finished within 30 minutes. He was great!

I was very pleased with my first experience with Mr. Appliance Over the Mountain. I was able to schedule my next-day appointment online on their website, and received a prompt confirmation. I receive a phone call when Marcus was on his way. When he arrived, he quick to resolve the problem with my disposal, and to determine the cause of the issue with my dishwasher, which needed a new part, that has to be ordered. The service and the communication has been great. I’ll post another review when the follow-up appointment to install the new part is completed.

Service tech quickly figured out the problem. After part was ordered, he quickly I talked and fixed the problem.

I have used Mr Appliance on several occasions. They have always been able to come to my home very quickly. Their service personnel are always professional and thorough. I highly recommend Mr Appliance!

The technician was on time, polite, professional, and quick. He even had the part needed to fix my 20 year old refrigerator in his truck, and the price was very reasonable. This is about the third time I’ve used Mr. Appliance for different appliances that needed work, and I have always been very pleased.

My technician Chase was very knowledgeable and had no problem correcting my broken unit. Would prefer him if another problem arises!

The technician, Colby, was excellent. Diagnosed the problem quickly. Came back to install fan 3 days later. I wish Mr. Appliance had done a better jog of keeping me informed of the status of the part order. I will say that when I called for status of the part order, they were very helpful.

Great, straightforward experience. Called to make the appt, our guy called to say he was on the way (early!), he listened, did the hard work to solve our problem. Told us signs and next steps, in case. Great experience!

Colby was our tech for looking at our oven. Very knowledgeable. Knew his stuff!
Called him back for the repair! Great employee for the company!

I couldn't ask for a better appliance technician than Cody. Within an hour, he ordered and retrieved the part my dishwasher needed. He also offered me a discount and gave helpful advice on how to request reimbursement from the dishwasher company after their technician failed to show up.

Mr. Appliance - Unfulfilled Refund and Lack of Communication

Mr. Appliance visited my home on May 6, 2025, to perform a diagnostic on my washer, which had essentially stopped working. Larry, the technician, was friendly and thorough. He explained that he could repair the washer but would need to order a part first. I was told that if I moved forward with the repair, the $99 diagnostic fee would be waived, and a $300 deposit would be required to order the part. I agreed and provided a check for the deposit.

Larry returned on May 8, 2025, but unfortunately, the part did not resolve the issue. At that point, Larry advised that it would be more cost-effective to purchase a new washer. Since no repair was ultimately completed, I was told the $99 diagnostic fee would apply, and the remaining $201 of my deposit would be refunded via a mailed paper check.

It has now been over two months, and I have still not received the $201 refund.

I have emailed multiple times with no response. I’ve called repeatedly and left messages with the call center, and I also spoke directly with Derek several times, and each time he assured me the refund would be processed. I sent messages through social media, but again received no reply. On July 24, 2025, I filed a Better Business Bureau complaint, and Mr. Appliance failed to respond to my request.

At this point, I'm incredibly disappointed with the lack of follow-through and communication. I understand that mistakes happen, but it should not be this difficult to receive a simple refund for services not rendered. I hope posting this publicly will finally prompt some resolution.

Justin was very personable and professional! Arrived right on time! Easily diagnosed the problem and cleared a clogged vent that went in 20 feet deep! This avoided a potential fire situation for me and I was back to doing laundry quickly! So grateful to Justin and Mr. Appliance’s kind staff!

Justin was friendly, knowledgeable and quick to determine my fridge/freezer problem. He also was able to find the part needed to repair it and have it running in a short amount of time.
Thank you for scheduling me the day I called.

I felt the repair man was honest and provided good advice. He was professional and friendly. The person who handled the phone calls was also friendly and professional. Will definitely use again in the future.

I was impressed with the speed of the service call (same day!!) and the repair that was completed the following day, as well as the professionalism and the communication by all. Larry fixed me up in less than 24 hours after I 1st called them. Happy to know they're in the 'Ham & will call them as needed in the future. :) Thank you all!

Very unprofessional. Chase made disrespectful comments about customers “breathing down his neck” when asked questions. If you don’t like being asked questions, don’t work in customer service. Immature and dismissive attitude. Definitely would not recommend.