Appliance Repair reviews in Birmingham, Alabama

They were fantastic. If had my commercial property listed for almost 2 years with the wrong people. Silvester contacted me and asked me to give them a chance to meet my needs. They did. They sold the property in record time. Would ana will recommend them..

The accountant was hateful and rude to our robotics team sponsor. We are reaching out to businesses in our community for support for our robotics team which has earned the chance to compete at the national TSA competition. NO WAY I would do business with a company that responds so unprofessionally to local schools. Perhaps it's because our robotic sponsor has a heavy accent?????? I understand not wanting to donate, but the tone and rudeness was totally uncalled for.

I have used Jones-Mcleod for years, they are professional, courteous and have worked diligently to keep our equipment in excellent condition. Many Thanks, Leslie Cantrell

The technicians at Jones-McLeod are very professional and responsive when servicing our equipment. They provide excellent service and that reflects positively on our customers. Jones-McLeod represents our brands very well and are our preferred service company statewide in Alabama.

I’ve known Chris for almost five years now. He is passionate about taking care of his customers. He has great integrity and will always go the extra mile for the customer. I fully recommend this family owned business for any of your service needs.

Literally been doing business with Jones-McLeod for decades; started when they were downtown near the Alabama Power Building. Reliable, KNOWLEDGEABLE and capable are words I’d use to describe the people at Jones-McLeod. Good to know you guys.

Jones-McLeod is our 'go-to' service company and has been for MANY years. We usually have the same technician come to service our commercial equipment, and they always handle the repairs quickly and efficiently. Highly recommend them!

Jones McLeod has been the premier service provider in Alabama for as long as I can remember. They are highly trained, carry an enormous amount of inventory to take care of their customers and truly understand the foodservice equipment business and how important it is to keep a customer's equipment operating at top levels. Their professional techs and in-house staff are always ready to help and make sure that you get the best service possible. This family run business is under the direction of Chris McLeod and you will not find a more professional and dedicated individual than Chris!!

I called about a problem with my Bakers Pride oven. It had burnt wires on top, the elements weren’t heating. I was charged over $1400 dollars to replace the wires and thermostat. Less than 2 weeks later the oven stopped working properly again. The same day you replaced the thermostat. I immediately called your company and reported the problem. I feel I have been wrongfully charged $450 dollars. The second repair should have been under warranty and I was charged again, for you to repair the oven less than 2 weeks after the initial repair Why? The second time you came out should have been no cost to me. Especially when the oven was working fine before the thermostat was replaced and stopped working the same day, you worked on it.

We placed a service call with Jones McLeod and Ken came out to diagnose the problem we were having with our drink cooler here at the office. He let us know exactly what the problem was with our cooler, he called the manufacturer and found out that the defective part was still under warranty. He suggested that we call the company who we purchased the cooler from, which we did, to have the defective part replaced. After we received the replacement part in from the company, we called and placed another service call to have Jones McLeod come back out and install the replacement unit. Ken came out earlier this week and got our cooler back up and running again.

We wanted to let you know that Ken is a great representative of your company. He is very courteous, has a wonderful personality and is very, very knowledgeable in his line of work. He did an outstanding job in replacing the unit in our cooler and getting it in working order for us in a short amount of time. Not only did Ken do a superb job of knowing what was causing the issue with our cooler and replacing the defective part, he went above and beyond what a service technician usually does, as he took the extra time to thoroughly clean the inside of the cooler and remove the layer of rust particles that had collected inside the cooler. After Ken completely cleaned up his work area and returned the defective unit back inside the box for us to return to the company for warranty credit, he completed the warranty return tag for us with the required information.

Too often in the course of everyday business, we always hear about problems. We wanted to break from the norm and let Jones McLeod know what a SUPERB job Ken did for us, as well as what a SUPERB employee you have in Ken. Two thumbs up to Ken for an OUTSTANDING JOB WELL DONE!

We just started using Jones-McLeod and the 3-4 times we've called, they've been able to send someone that day. The techs were polite and kept in touch through the process if they had to order something for the repair. Will definitely continue using them.

We are a catering company at Savoie. When our ovens, stoves, fryer, or coolers go out we are helpless. Jones McLeod has had our backs countless times and repaired things quickly. Even when they were busy or short staffed, they've taken care of us so we can do our jobs with events. Christina and Mike my favorites in service orders. All the repair people are fast and professional and nice. I couldn't get my job done if they didn't do their job! Andrew, Craig, Stan, so many repair staff have always been courteous, professional, and timely. I can't say enough about Jones McLeod keeping us up and running!

We've been working with Jones-McLeod for over 3 years at Walk-On's Greystone.
Very professional and efficient staff, from Christine or Derek in service, or Mario & Chris on service work, to Andrew in sales. Very competitive rates and quick service. I can honestly say they've taken very good care of all of my restaurant's equipment and I plan to continue business with them in the future!

We had an amazing experience with Jones-McLeod. Everyone was super friendly and very responsive, we appreciated all the attention they paid to every detail of our experience. Thank you again. We will continue our partnership with a great company.

Miscommunication, broken promises and WAY overpriced. They drug out a simple fix for over 2 months that CRES ended up resolving in a matter of 30 minutes. Jones McLeod claimed the part they replaced on a cooler was faulty so they ordered another and kept saying they were just waiting for the part to come in. When I called the last time to cancel all pending services they said that they were happy I called because the parts finally came in and they would be out within the next 3 days but never updated me that they were actually in until it was too late. Those parts were not necessary according to CRES so give them a call instead. John was great, and like I said before, had everything fixed in 30 minutes after I waited on Jones McLeod for OVER TWO MONTHS! 1 week later and all coolers are going strong. Don’t waste your time, energy or money in trusting this company.

Great staff! Courteous and quick. Can fill almost ALL restaurant equipment and parts needs. Great inventory in stock. And since they are the Local PartsTown distributor, parts are practically unlimited. Between James and Sandy, and the rest of the staff, there’s not much they can’t answer.

Thanks guys for all the help over the years.
B Safe!
CJ

OOPS, Almost forgot, they also have a service dept that can help with your restaurant kitchen needs.

Jones-McLeod handles the service call with professionalism. We request that every tech calls upon arrival and departure. The tech completed the pre/post communication. We request that we receive separate invoices for work performed on separate pieces of equipment. Accounting department had fulfilled this requirement for us. JM has definitely earned our future business. We are very glad to have them on our Vendors list.

It sux when an appliance goes out or stops working. What doesn’t sux is calling Atlas Appliance and having a technician show up the same day with the right parts and the know how to get it done. Once again Gabe was the technician who showed up and showed out! Thanks Atlas for another positive experience!!

They were wonderful! Did me a great favor by traveling out of their service area to help a dear friend who is elderly disabled man. I appreciated it so much. They did a great job. Arrived on time, quick diagnosis, came back 2 days later with part. Stayed in touch with me through whole process. Jordan was great...would be happy to have them again.
Thank all of you so much.

Arrived 'on time.' Knowledgeable technician who had ready answers for questions. Explained the cause of the appliance problem and expeditiously made the necessary repair. Cleaned up during and after the repair was completed. Excellent attitude and general demeanor. Fully met all expectations.

Wonderful company. They fixed my washer same day they came out. Very professional. I highly recommend them.