Appliance Repair reviews in Birmingham, Alabama

The worst ever and will not use again. Way over priced. They came to let us know what was wrong with our washer which is less than two years old. Told us we needed a lid lock and had to order the part and would be back in two days. Came back like they said and the technician said oh no I brought the wrong part and will be back on Monday. Didn’t show up on Monday, but did show up today only to tell us the part didn’t fix it and now we need a new circuit board and they could fix that for $500. Hell I can buy a brand new washer for that price. Ginger

Mr. Appliance was a great business to work with when my washer was so unbalanced it no longer worked. It was easy to schedule an appointment online. Associates were polite and prompt in calling to confirm appointments, and in lettings us know when their technicians were on their way. Technicians were courteous, polite and knowledgeable.
My washer was diagnosed on a Tuesday and the part needed to be ordered so a follow up appointment was scheduled for a Thursday. The part needed was actually located locally, so Mr. Appliance called and offered to come on Wednesday for the repairs but that didn't work with our schedule. However, I was so impressed at their customer service. My washer was repaired as planned on that Thursday and it's been working great ever since! I hope I don't need them again, but if I do, I won't hesitate to call!

Great prompt service. Quickly diagnosed issues with 2 different Thermador appliances stove and icemaker. Ordered parts and installed a couple of days later. Justin was a great courteous technician!

Mr. Appliance diagnosed two ice makers in my home and charged diagnostic fees for both, which I paid. I moved forward with repairing one unit and paid for that work in full.

For the second unit, I needed a written repair quote to submit a warranty claim. They told me they don’t handle warranties, but would provide the quote.

Despite multiple phone calls and repeated assurances that it would be sent, I still have not received it.

Charging for diagnostics and then failing to provide the documentation needed to proceed is unacceptable. The lack of follow-through and communication is the real issue here.

I would not use them again.

Mr appliance was great. Chase did a wonderful job fixing my refrigerator. He explained things to me as he was doing them and was courteous and professional. They give u a time block for arrival and were right on time. Price was reasonable especially compared against the cost of a new refrigerator. Definitely recommend them and will use them in the future.

Cody is amazing. He was at our house soon after we called with our washing machine issue. He did the repair in about 20 minutes. He was so polite and respectful. Highly recommend! Will definitely call Mr Appliance again when we need a repair.

Justin did a fantastic job. Didn’t take him long to find the problem with my old washer. Paid less than half of front. He came back a few days later when I had to go to work. Left door open for him, he was in & out in an hr. Was able to settle up over phone with rest of price. Everything was fine when I got home. Grandmothers old washer is running again. Some would say 300 might be high but this happened on Christmas Eve. And fixed after New Year’s because I had went out of town. So I’m happy & it saved me from buying a 700-1000 dollar new washer or more right now after holidays!! Not to mention delivery time/ 2-4 weeks & installation price for me!!

Justin did an amazing job. He was extremely knowledgeable about the appliances, their track record of repairs that would be needed and noted missing screws and some substandard work that had been done by a previous local repair company. I would recommend Mr Appliance highly!

Very kind staff, but make sure you are clear with your issue before they come out.

My screen on my 2 year old Range went out. I was clear that was the issue. They came out and told me yes, the screen is out. Then they proceeded to tell me they could not order the part and there was nothing they could do.

The tech was kind enough, but he gladly took my $119 and was off. I had zero follow up and no solution to my problem.

A quick google search and the part was readily available at a few online place. I ended up ordering the part and with 1 hour of my own time fixed it.

I have called to ask about why they didn't fix it or offer other solutions many times, but no one has called back.

Again, they were kind and responsive at first- I can see that they 'should fix things', but they left me high and dry for $119 and 15 minutes of their time.

Great place to get parts

Great company with even greater employees!

Always have awesome service. Wouldn't use anyone else.

Always do a great job for me !

Excellent company

Always get great service,very knowledgeable about equipment

AS A MANUFACTURER THEY ARE EASY TO WORK WITH AND A RELIABLE PARTNER

Timely and professional service! Definitely recommend Jones-McLeod!

Easy, friendly, had what we needed

Great company and great people to work with!

Parts ordered are on time, customer service very polite and professional.

Glad to see you in Huntsville now! Chad is a super friendly and knowledgeable Tech!