Appliance Repair reviews in Chandler, Arizona

Technician explained that there was a Freon leak and that my ac unit was installed improperly

The technician submitted in his report to my home warranty company that there was a leak and they the ac unit was dirty and installed improperly

Technician should have explained to me as the customer that the unit was die and provided pictures to show the dirty unit

Sad customer service

I explained to the technician my refrigerator was out of warranty because it was purchased at scratch and dent, but he still told my home warranty company that it was covered under the manufacturers warranty so I had to make multiple phone calls so they would cover the repair repairs.

He was polite. Contacted me to let me know he was on his way. Informed me of the problem and allowed me to decide on what I wanted to do.

Jessica is a very formidable service tech. After numerous tries to repair my refrigerator she nailed it on her first call. There have been a few tries over the last 2 years that have never diagnosed our problem. I commend her for her diligence and expertise in getting to the bottom of the original problem which has previously misdiagnosed a few times in the past!

Called Sears Appliance Repair to fix an ice maker on a not so old fridge. They subbed it out to a local repair company. Paid $600 to repair. 37 days later it’s not making ice regularly anymore and what it does make is dripping. Called Sears for a follow up. Sears Appliance Repair said warranty on repair was only 30 days. I was 7 days past so repair would be a new charge. I’ll let you decide if you would use their services. Fool me once!

They closed their physical store and are now only offering online services. I drove to their address, but the location is now occupied by a different business.

Near the end of April, while my dishwasher was still under its’ paid-for three-year warranty, I initiated a warranty service for my Samsung dishwasher. I told them that the soap dish wouldn’t open during the cycle.
A service date was scheduled for two weeks after my call. This was postponed by an email to a week later with no call to me or asking me if that date was available for ME. No one bothered to tell me why it was postponed. On the second given date, Bernard came out and said it was the soap dispenser and put in an order for a new one. Nothing else was checked as far as I know. Over a week later, the new unit arrived, and then I waited another week or so before another technician, James, came out to install it. He didn’t run a full cycle but said to call him if the same thing happened. James told me it would probably be the Control Board if It continued to stay closed. It did. So it was NOT the dispenser that Bernard originally told me.
I finally put in a request for Recall Service (that was told me by Steve) after many many tries to get a human voice. The day of the service, Bernard called me on my cell while I was out shopping and told me I had to pay $119.00 travel charge and that I did the recall wrong. He said I was supposed to go back to Lowe’s warranty service to schedule this. This was a recall through Sears Home Services under my warranty (through Lowes) which (by this time, 2 months since I started this process) had now expired.
In over two months my dishwasher STILL has not been repaired, I have gotten nothing but a run-around with your telephone tree which only allows me to answer YOUR questions, but not ask any of my own, making it impossible to actually explain what is going on.
When will you accept that it IS your responsibility? I had a warranty for this dishwasher, and you let it expire and not fix my problem.

Update: I called the number Sears left on my previous review- but their phone reps said they didn't know why someone sent me to them.

And to top it off all of the crazy was for nothing because the problem hasn't even been fixed. My washer is still having the same issues. Waste of time and money.

Bernard is super helpful & always on time for my appointments! Really appreciate his great customer service and efficient repairs.

He knows what’s needed to be repair! Great attitude and service. Also great communication about estimated time of arrival, so you can do your day and not being waiting without knowing when they will arrive

Repair tech is awesome! On time, thorough and very courteous. On the other hand, dealing with the “office” to try to get appointments, parts, etc is a nightmare. If the company I bought the warranty from had any other source than A&E I would never use them again.

Sears came out to fix my ac, said replaced a part and all is great and everything checked out….unfortunately the unit isnt cooling the house and the unit outside isnt working….they left no number to call back on except some automated line that kicks me out because says the appointment was finished….it’s completely ridiculous

Sears was scheduled twice to come repair my AC. They didn't show up either time but they sent out an invoice to my home warranty company that they came both times. I had to reach out to my home warranty company and request not to use Sears anymore.

Technician did a great job! Job was originally scheduled for June 20, 8am-5pm, but no one showed up and no notice that it would not be performed. When technician arrived June 21 he contacted me ahead of time and did an excellent job finishing the work. Technician gets 5 star, busy gets 2 star!!!

The initial diagnostic went well, technician called before arriving and was very helpful. After a part was ordered and PREPAID: 3 of the 4 scheduled appointments for repair were no call/no show that I had to plan around the large time windows to make sure someone was available. The one that did show up did not call beforehand so my father did not know to be in from backyard work and did not hear technician ringing. No communication as when and where the ordered part was to arrive. Most customer service was robotic and completely unhelpful. I am willing to pay for initial diagnostic, but want a refund on the rest! I will never go through this service again.

We were very surprised and happy that when our refrigerator compressor died we were able to schedule service for that same day. We scheduled the appointment online at 1:30 and by 2:15 I received a text that the technician was on his way. Mark was extremely professional and thorough in his assessment and we were so grateful he came out so quickly. Would highly recommend both Mark and this service company.

Both service men were excellent
Polite efficient and very nice

The repairman that was sent to service my 18 month old refrigerator was totally unprepared to deal with the problem! He came at the end of the day so there was no tech support to help him. Left with fridge still not working! This happened 3 times over the period of 8 weeks! Each time he rescheduled to come back was 2 weeks out! No concern about it being summer and no working fridge. Finally at 9 weeks they had another company come to give a second opinion who determined that it was not repairable. And another month to issue a refund check! Also their customer service was very unhelpful. They would say that they would check on something and call me back but never followed through. I would not recommend this company.

The Tech was very knowledgeabl and found the problem quickly. The Part arrived a few days later. I am not pleased with how long it took for the overall repair. With missed appointments due to truck breaking down and trying to schedule the return visit it took almost a month to get this 15 min repair. Sears needs to look at better ways to accommodate repairs.

Jessica P. was professional and prepared. She had the part we needed for our AC on the truck, which is a very big deal in this heat. She was efficient and got the AC running in minutes. Thank you Jessica, we appreciate you. We called on Friday and our appointment was scheduled the following Tuesday, would have loved for her to come sooner lol, but that had nothing to do with her performance, she was great...

Polite and well groomed. Completed the annual checkup of the furnace quickly. To get to the furnace he moved my plastic waste basket and small grocery cart, but didn't put them back in place when he left. He changed my thermostat from my Program to Automatic so he could test the furnace heat but he left the heat running and I had to put the thermostat back to my Program.