HVAC reviews in Chandler, Arizona

Long time customer. I want to recognize the service I received during my latest encounter. First with Eli who took my call and helped me work through an initial billing problem. He was professional and understanding. Top notch for sure. Next there was Brian, the tech who came out to exam the unit in a older house we are rehabbing. He zeroed in on what needed to be done and explained it in easy to understand terms. He quickly followed up with an estimate and we look forward to his returning to do the repairs. Thank you Eli and Brian and the rest of you who make Bruce’s an excellent company!

I got a hold of Eli because our ac unit was making a funny noise. He was able to set me up immediately. They were able to send a tech over within a few hours. Chris got here right on time as they said they’d be here. Very professional, he inspected the issue and did a good job explaining the issue and ran a bunch of tests after. Chris was very good tech and knows how to communicate. A really good polite group of guys with top notch professionalism. They are now my go to guys in the future. Thanks Bruce’s air conditioning you guys have done a great job training your team from top to bottom.

Brian did our pre summer checkup on our 10 year old air conditioner. He was absolutely amazing. Spent 2 hours maintaining and cleaning like no one has ever done before. Very nice young man. Cannot say enough good things about the service we received.

We had a great experience. We had so.e issues with our a/c not getting g cold. We called at 5pm and got a call back with minutes. The tech (Brian) was there in the time frame promised (between 7 and 9 pm). Fortunately the unit just needed cleaning from the dust storms of the past week. Brian did a great job explaining what he was doing and why.

My air conditioner went out and I had a rough night of sleep with my four dogs, panting their heads off.
I called Bruce’s air-conditioning this morning and a very sweet young lady named Denali took my call. She was very patient with me in my distress and she had such a pleasant voice and so willing to help. It was just such a pleasure speaking with her. She deserves a big kudos and so does Bruce’s air-conditioning they’ve serviced my air conditioner several times and they’ve always been on time and very polite and do a great job!

During the hottest week of the year our AC went out. I called a few places on a Sunday morning around 8 AM and Bruce's was the only place who had someone to answer immediately. By 10 AM they arrived and I was up and running within about 2 hours. The technician was fantastic, made no effort to pressure me into buying anything that wasn't immediately necessary. I have several family members who work in HVAC out of town and Bruce's will be my go-to when they aren't available or I have an emergency, no question.

Excellent response time and service! Technician Brian took the time to explain the issues with my AC unit and the repairs needed. He was friendly, professional, and worked through the Arizona heat to get my system back online as quickly as possible. I highly recommend Bruces AC!

Paid over $10K for an AC unit 3 years ago. The crew left damage behind, but when I brought it up, one of the “owners” told me I signed off and refused to help. They said everyone gets the same service whether they spend $500 or $50K which was terrible service...

More recently, I paid $80 for a tech to diagnose an issue. When I asked for the capacitor size, they refused to tell me because I told them my buddy will do it. I was told to “just Google it, you have the unit #" I paid them for this basic info.

Hundreds of HVAC companies in the Valley — do yourself a favor and skip these guys.

Bruces air conditioning is great. I called and Denali answered the phone. She had great customer service. She helped me schedule and get exactly what I needed. Thank you Denali and thank you Bruce’s air conditioning for getting my A/C back to cold.

I had a leak coming through the AC vent while I was away. Brian came in to assist. He was very respectful and friendly. He quickly repaired the issues that were coming through. He was very Now there are no more leaks!

TL;DR: Get a second opinion. Always. Don’t let them pressure you. We had two separate experiences with Bruce’s, and both felt more like pressure-based up-sells than actual service.

Most recently, they diagnosed our rooftop AC with two failing motors and quoted us over $2,000, pushing a “discount” if we signed up for their yearly subscription plan. The tech seemed okay, but the moment we said we wanted to think it over or compare quotes, we were suddenly put on the phone with a manager. That’s when the classic sales lines started:
• “We’ve been in business 50+ years”
• “No one else gives quotes over the phone” (Not true btw)
• “We’re not trying to sell you anything”
• “We’re just trying to help”
"We don't upsell"

It all felt scripted. And the way they got defensive so quickly just because we wanted a second opinion was a huge red flag. That’s what pushed us to get someone else immediately.

So we called another company (Semper Fi). Their tech inspected everything and found that the real issue was a refrigerant leak, which was what caused the motors to fail. Like Bruce’s, they also backed it up with photos, diagnostics, and a detailed breakdown.

I want to make it clear that Bruce’s findings were not wrong. But they only diagnosed the symptom, not the root cause. We would’ve spent thousands on a band-aid repair, with no fix to the underlying issue.

Earlier this year, we also had Bruce’s look at a portable AC problem. Instead of offering help, the tech spent over 20 minutes trying to pitch us on a “limited-time, exclusive” subscription plan and a NEW AC that we didn't need. He kept stepping outside to “talk to his boss,” then returned with more sales pressure (oh sorry, I meant he returned to "help" us). The manager got involved again (don’t remember if it was the same guy), repeating the “we’re just trying to help” line. Eventually, my mom had to outright tell them that we couldn’t afford it just to get them to stop and leave. In the end, we just paid someone on Thumbtack to fix the AC.

This company acts more like a sales team than a service provider. If you don’t believe me, test it yourself. Just say you want to think it over or something, and see how fast their tone will change.

My property management company had Jamie from Bruce's air-conditioning come over and do an estimate/troubleshooting. My system was not cooling adequately on very warm days in Arizona. Jamie listened to my description and experiences with the issue, and took into account the steps I had already taken with another AC technician. He spent over an hour thoroughly diagnosing the situation, spending a lot of time in the attic, on the roof, and on a ladder inside checking vents and skylights. He did not ask any redundant questions and was incredibly courteous at all times. He completed his work and sent the report forward to my property manager. Jamie was a consummate professional, and a business is only as good as its people. I am impressed and very happy with my entire experience with Bruce's thus far! He was not able to go into specifics as I am not the one making the decision on how to resolve this, but I am confident that his report is thorough and accurate. He spent 10 minutes at a time in my attic and it was quite warm up there. Thank you for brightening my day and setting the bar for what good service should be. Wonderful!

Serviceman Chris was very professional and thorough during his inspection of our HVAC system.
Highly recommend this company
Bob Mayers

Bruce's A/C: A/C replacement unit. Caught me late on a Friday / 115 degree day; wife had had a stroke and I couldn't wait. Way over-priced but I was in a serious pinch. They even brought their mba-wannabe around the next morning to see the dummies they'd conned. An employee ripped an old thermostat off the wall, then said 'oops' but didn't offer to repair the new hole in the wall. Didn't give me five seconds of explanation of how to use the new thermostat. Haven't responded to any request for information on how to best use the new thermostat. Or any other 'inquiry'. Or my request for a receipt that actually was complete and legible.
Saying you should count your fingers when you get done 'shaking hands' with one of their reps does not begin to capture the reality.
And, yes, this has taken awhile because my wife requires my attention almost 24/7.
And, yes, removing all the graphic and explicit expletives from this 'review' has shortened the length by about 90%.

Chris was fantastic! He was professional, knowledgeable, and patient. He took the time to explain all of my options clearly and made sure I understood everything before moving forward. I truly appreciated his patience and customer service. I will absolutely request Chris for future service calls. Highly recommend Bruce's!!!

Very personable and professional
I highly recommend for A/C service.

Excellent!! Came quickly and got my ac working. Reasonable price. Would definitely recommend.

Very knowledgeable, honest, affordable and super responsive. Highly recommend!

I highly recommend J&N HVAC. Their service is prompt, reliable and thorough!

My service with J&N was a very refreshing experience. They’re very knowledgeable and efficient at what they do.

The best HVAC in the valley! I absolutely loved my experience and they were so professional!