HVAC reviews in Gilbert, Arizona

Comfort Experts replaced my 15 year old Air Conditioner. From beginning to end the technicians were very professional and accommodating. They arrived on time, completed the replacement, and made sure everything was cleaned up before they left. I would definitely recommend them.

No customer support! I had a unit stop working on me and tried many time to reach anyone of them to help and not one response!

This company has horrible customer service. They will not answer or get back to calls and emails about broken equipment. Once they have your money you will be on your own with absolutely no help.

Nick agreed on a contract to service us monthly however he never did and when I reached out to Heather she made excuses and now neither one of them will return an email or a phone call. We now have broken equipment with no help or answers from the owner Nick. Very unprofessional!!!

We are very happy with Affirmative Air and the tech, Richard. They were quick to respond and on time. We have had trouble with our AC unit for a while and used other companies. But Richard took the time to actually take a good look at it, explained the problem and offered the solution. We will always call Affirmative Air and would recommend them to anyone. Thanks Richard & Affirmative.

Driver's need to be held accountable for their driving. This is for one driver in particular, who seems to be okay with using the company trucks to drive aggressively and use inappropriate hand gestures in a vehicle filled with kids. I called several times about the complaint, but no one answered so I left a voicemail. Do better Affirmative Air Conditioning!

Affirmative Air is a top tier company. HVAC websites stress that finding a qualified installation company is critical. It's more important then selecting the HVAC brand you want in your home. Affirmative Air is the company you want to purchase and install your air conditioning system. I needed to replace a 13 year old, 5 ton, Amana heat pump and after many hours of research I called Affirmative Air. Ashley answered the phone and after explaining the reason for my call, she assured me Mike, the owner, would contact me within a half hour. True to her word, Mike called and we discussed removing the old AC unit and replacing it with a new, high efficient, Goodman heat pump. Mike inspected our house and matched our home with the proper size unit. His quote was very competitive, the warranty (especially the compressor's life time warranty) was outstanding and the unit could be installed without delay. His installation crew arrived the following morning at the scheduled time and stated removing the old unit and installing the new heat pump and air handler. After they finished and cleaned up the work area, the lead installer demonstrated how the system worked and answered all my questions. Mike met with me a few hours later to finish the paperwork and to make sure I was satisfied with the installation, the Goodman heat pump and service. I assured him I could not be happier! It's great to work with a company that puts its customers first. If you need to have your AC serviced and/or replaced, call Mike. You'll will not be disappointed.

Affirmative Air was referred to us by a co-worker. He said Mike had taken really good care of him. We gave Mike a call and he came out the same day. We are now sitting in a nice and cool home again. They did an awesome job, very informative, clean, friendly and hard working. We will be making Affirmative our go to AC guys.

Thank You Affirmative!

I had a technician out through my home warranty for a leaking air handler. He fixed the leak and told me he would write up a ticket to do full repairs within a few days. After he left the leak started back up and the drywall and insulation fell through. When I called the company to have him come back out for the leak he said would be stopped they didn’t return calls. Had they been more timely I could have called and hired someone else before the extensive damage had occurred to the ceiling.

This was the second time I've hired this company. Unfortunately, there was no fix and my 35 year old AC gave up the ghost. Don't hesitate to hire these guys. They were fast, on time and professional. My new AC is amazing. Shout out to my techs Ian and Jack, very nice hard working guys.
- Beverly Bodine

It's summer in Phoenix and dealing with Affirmative Air has been a complete nightmare! Affirmative Air was assigned to us by First American Home Warranty. We have been dealing with Affirmative Air and First American for almost a month now to replace a failing air handler unit in a condo. Affirmative Air was first called to the condo unit to perform an inspection of the HVAC system - the assigned technician refused to enter the interior of unit to inspect air handler, instead only charging the rooftop compressor with refrigerant, then demanding warranty deductible payment. After multiple phone calls to home warranty and Affirmative Air clarifying that interior air handler was source of issue, Affirmative Air came back out a week later and confirmed that in-fact air handler was failing, and finally sent report to home warranty. New air handler was ordered and took weeks to arrive to Affirmative Air. Now Affirmative Air has equipment but refuses to immediately schedule install claiming they are too busy and backlog of work. It's been a month! Mind you we agreed to paying $1000 to Affirmative Air for install scope of work not covered by home warranty (only equipment is covered). Affirmative Air has been defensive and slow to respond every step of the process. We didn't choose to work with this contractor but have been more than patient trying to under direction of home warranty. It's 110 outside and interior of condo has no functioning ac and 60 year old tenant. Affirmative Air has no priority and is complacent! I DO NOT RECOMMEND THIS HVAC CONTRACTOR!!!!

8/22/18 UPDATE! Because I wrote a negative review about this contractor they called my Home Warranty company and claimed they didn't have a technician available anymore to perform installation of Air Handler equipment. Now Home Warranty is searching for a different, more competent, contractor to perform scope of work. THIS CONTRACTOR IS SHADY, CORRUPT, DISHONEST, MANIPULATIVE, AND HORRIBLE. DO NOT, I REPEAT DO NOT, USE THIS CONTRACTOR!!!!!!!!!!!!

I had difficulties with a fan motor that refusing to stop running. Another unnamed AC company came out and couldn't fix it. Came back and said I needed a new circuit board. Still not working. They then decided I needed a new air handler. That's when I called Mike at Affirmative AC repair.
He came out for a free "second opinion" He ran some diagnostic tests and reprogrammed the Air handler and it was fixed. Mike is very knowledgeable and a true professional. His office manager
Jenee is pretty terrific too. Thanks again guys

Here are the facts. Affirmative was given to me by my home warranty Because HVAC would'nt come on. They said it was a bad compressor and was going to cost me almost $2200. Called another company to get second opinion. Ended up being a corroded wire. Compressor was fine. Cost me $150 to fix it. So...was it a clueless technician or company dishonesty. I'll let you decide.

I noticed my air was warm the other day and I could hear the compressor cycle off after running for a minute. I called and a Tech came out and replaced a Capacitor. It ran fine the rest of the day and night then I heard the compressor cycle on and off again. I called and explained what happened and Mike came over to take a look. He checked the unit out and replaced another part. He said all was working well and it is. Nice and cool now. He told me if anything goes wrong to give them a call. Thanks to Mike and Ashley!

Initially our experience with Affirmative Air was a good one, they came out (after having to reschedule due to their van breaking down) on a warranty claim on 7/23/2018 and identified issues with our HVAC system. We were quoted an out of pocket by Mike, after having been told we would have no out of pocket from First America. Unfortunately the replacement coil did not correct our cooling issues and we were still not seeing temps below 85 degrees during the day. The owner, Mike, came back out and adjusted the charge in hopes this would correct the issue since the split was off, the next day, we had the same issue, this continued through the weekend. It was 8/5 and we had been without functioning AC since 6/30. On Sunday Mike stated he wasn't sure what the issue was, said it could be damage to our outside unit. I explained that we had no issues last summer and there was no new damage. He stated that a new unit would not be covered under the warranty based on the assessment he would send – he said this in a threatening manner. Mike suggested we finance a new unit through him – I told him that we needed to think about it. He sent his assessment to First American and was advised they would cover a new unit replacement. The night before the install he sent a text asking us to remove the attic door/stairs – we explained that we were unable to do this, and questioned why we were responsible for this on an install – we didn’t receive a response. The next day Juan arrived and said we were supposed to have the door removed. I explained we advise Mike, in the short notice, we were unable to physically do this ourselves. Mike then called, upset that it hadn’t been done. I brought up to him, that I had checked with other AC companies and it was not the requirement of the homeowner to do this. He reminded me, again, that he’s not getting paid since it is a warranty claim. I requested he speak with FAHW since I was told I would have no out of pocket cost. Mike called back again, stating FAHW approved the removal. Juan became upset that he had to remove it – was complaining and saying he didn’t want to do it and wasn’t getting paid. In order to move forward with the installation we had to sign a release saying that Affirmative was not responsible for any damage. Juan did a very poor job of removing the attic door, caused extensive damage and cut through the metal straps. There were long, bent up nails, wood and sheet rock left all over the garage floor – where I park my truck. There was also damage to the gate accessing the outside unit. It was apparent that Mike was highly upset that he was not making any money off of us, no matter how many times he tried to give us some bogus charge and this trickled down to his crew who took it out on our home during the installation. The damage was deliberate and their demeanor unprofessional. I would NOT recommend Affirmative. they were unprofessional and never fixed our issue. In order to post this I have to give them at least 1 star - but it is not deserved.

We recently moved to Arizona and our air conditioner broke down during the 110-degree heat wave. Our home warranty program really gave us a hard time and did not want to fix the problem for which we were covered. Affirmative Air came to our rescue and helped us to fix the problem, ordered the correct parts, and went above and beyond. The service in their office and the technician who came out twice was exceptional. I highly recommend this company.

Our family has used Affirmative Air for several years. I love their service. The a/c guys are always friendly and knowledgable and seem honest. Rocky just left our house. He was clean and very professional. He was quick and explained to me very nicely to clean my filters more often. Thank you for taking care of our a/c needs.

If I could leave a 0 star I would have. They showed up twice in different days Charles was the tech. Ac is not working at all said each time he fixed it. My home has a pregnant wife and 4 dogs and trying to get an emergency tech and they will not answer not even for my home warranty company. Don’t ever use them STAY AWAY!!

We have been using Affirmitive Air for approximately 3 years and they have the best service. We recently had a new issue after a recent storm and Jansen came out and was able to troubleshoot the complex problem and get the unit up and running properly and efficiently. This company is a family owned business who truly care about their customer. They are prompt, efficient, conscientious, courteous, and on top of that, actually FIX the problem. In todays world most companies and corporations just give you the runaround through their foreign call centers which is beyond frustrating. Not this company…….they are the real deal! I can’t say enough great things about the owners and their technicians. TOP NOTCH AND YOU ACTUALLY deal with live humans who still care!

I want to thank Chris, he came out late Friday afternoon to fix my 88 year old mom's unit on her trailer. Chris was so kind and very thoughtful for the safety of my mom he took care of everything and got it back up and running. My mom is happy back in her home. Thank you. And thank you Ashley for all you did to make this happen

I cannot say enough good things about this company. When my AC went out in 110+ weather, Mike fought with my Home Warranty company. They wanted to put back in an air handler that was full of mold. I got an entirely new unit and canceled that warranty. Really super nice group of people and I love paying for the maintenance each month to keep everything in working order. I've given their number out multiple times and will continue to do so. Honest and loyal company!