HVAC reviews in Gilbert, Arizona

Ben and Ian came out to my house this morning and did a great job for us. They made sure to not only get my heater up and working again, but took the time to walk me through what had happened and what I can do to prevent it from happening again.

I really appreciate their thoroughness and their kindness. I didn't know where my internal part of my unit was, but they asked the right questions, and made sure I knew where it was for future reference.

I definitely would recommend these guys, and will be happily using them in the future.

Great service from the beginning. The response time was quick. They were super helpful throughout the process and I am thankful they were assigned to my claim. The guys who installed the new system were very personable and when completed I had no issues. Would recommend to anyone that has A/C needs. I look forward to working with them again if necessary.

Excellent, professional service. Honest and affordable. We had to replace a 25 year old unit. We have 3 units in our home and Affirmative Air has replaced two of the three (the third will be next but they said it was working fine still (honesty)!!! Ian and Jack were professional, friendly and efficient. I’m a customer for life!!

I have been a loyal customer to Affirmative since I bought my home in 2014. They've installed the two central systems my home requires and updated ducting for us. Since the start they've been nothing less than wonderful. This last weekend my Thermostat went haywire and we were out of A/C. Rocky called me back quickly and responded to text and follow-up calls to help guide me through the process. He, Ashley, Mike and the other team members who've been here (forgot their names off hand) have been AMAZING. Definitely worth an annual maintenace agreement. Thank you all for all you do for us!

This company came out to work on my AC unit through American Home Shield. They left having not done a single thing. The person who came out to our residence said that he thought the TXV was bad but wasn’t positive because he didn’t have the tools needed to access the air handler. He said that he was going to recommend a bigger company to come out because they would have the tools. I was confused by this so I called the company and was told that a framer would have to come out to do work in my attic before they could repair the unit. It’s Arizona…. It’s hot and my AC isn’t working. They told this to my home warranty company who said there is nothing they can do until the problem is resolved. The entire situation was very confusing and bizarre. It felt like I was being taken advantage of in some way.

I called a different AC company on my own dime. That company came out and told me there was a substantial leak and the evap coil needed to be replaced. He went up into my attic and had no issue accessing the air handler.

I am not sure if Affirmative air just didn’t have the tools to get the job done, or if they just didn’t want to take on the job but I unfortunately would not recommend this company. This issue is obviously costing me a lot more money and time by having to deal with an incompetent AC company.

Our AC unit died during Memorial Day weekend. Through HomeAdvisor, I found Affirmative Air and Jay took my call within minutes of receiving our inquiry. They were out here the next morning and provided us with an affordable unit price, good quality unit and great warranty/service plan. A day later we have cold air!!! Couldn’t be happier with the responsiveness, customer service and quality of this company. We will continue to use Affirmative Air for maintenance and are very happy customers. Thank you!!

Our air conditioning quit working last fall. I was referred to Affirmative Air by a friend and called them immediately. Had great service right away and a technician was out in a short time to the house on a Saturday. He was friendly, professional and quickly found the issue. The tech did a great job explaining the issue and provided me with options and pricing. We had our air conditioning back up and running in the time promised. Professional, great, fast, friendly service. I would recommend Affirmative Air to anybody!

Affirmative Air came out just before I went on Vacation. Rocky was polite and able to diagnose my A/C concern that day. I then setup plans to have the house worked on after returning. The house A/C system was the original (2001) and had met its maker in more than one way. This would be a toal rebuild , from the inside and outside. The installers (Ben and Ian) showed up on a Saturday morning as scheduled and worked until five in the afternoon (Phoenix, AZ summer) to get all of the parts installed. After they left, the house was nice and cool, but I had a few concerns. These were things that I went over with Rocky initially, during diagnosis. I called Rockey that Saturday and he was very understanding. I was then contacted by Mike and he had Ian and Ben come out and all concerns were addressed within 24 hours. I thank all that were involved in this A/C repair. Great job by all !!

Abel with Affirmative was fast, super knowledgeable, and friendly. He found the problem in less than 30 minutes and had the replacement done in an hour. A+! Remember folks, it's nearly always the fault of these sleazy "home warranty" companies when things don't go as you expected. They are always trying to find some way not to pay. Don't fault the A/C company when it's the warranty company to blame. Good job Affirmative!

Our home a/c has three zones, each with its own thermostat. Our issue was only part of the house was cool and it was varying in the others. Eric was our technician and he pretty quickly diagnosed the issue and thourghly explained it to us. Our problem was in the duct work and the mechanisms of how the air was pushed to the different zones.
We did have to wait a couple days for some materials as they had to be ordered.
Eric was also our guy that completed the repair work. He arrived in a timely manner, texting us when he was on his way. Completed the work and removed all the boxes and parts he exchanged. He provided updates as he was in and out of the attic on a very hot day!
This was our second experience with Affirmative Air and I would highly recommend them. Their a great company with great employees! 5⭐️⭐️⭐️⭐️⭐️

Affirmative Air is a trustworthy organization with the best customer service I've ever encountered. Caprice was great and so helpful. She went above and above to assist us and see to our needs. She went above and above the call of duty. Then Abel arrived at our house, and he, too, was extraordinary. He was extremely helpful and went above and beyond to accommodate our needs. This business is ethical and trustworthy, and they genuinely care about their consumers. If you require any type of air conditioning needs, this is the sole business to contact. I'd give them 150 stars if it were possible. I admire this organization for a variety of reasons: they care, they are honest, and they go above and beyond to complete the work. I am ecstatic. We appreciate your efforts, Affirmative Air. We appreciate your assistance!

We had a great experience with Affirmative Air! They came out quickly and gave us options. We ended up replacing our downstairs unit and the install techs were fast, efficient and the customer service was excellent. We’ve used them for about 14 years and wouldn’t go anywhere else.

Great company, they have fixed multiple components on my ac system. I have had Abel who is a great technician and has been able to properly diagnose and fix right the first time. I also like that they are a bigger company that handles repair work for American home shield. Will recommend to all!!

Mike from Affirmative Air is a dream. In 2017 we went through 3 different a/c companies trying to get our a/c unit fixed. Mike came out, identified the problem and recommended we get a new unit. His entire team are pure professionals, they did a wonderful job installing our new unit, even entertaining my son with facts and the crane. Fast forward to 12/31/18, the 30 degrees temperature forced us to turn on the heat. Unfortunately the heating component was not coming on. A quick call to Ashley at Affirmative Air and Mike was on his way, almost as quick the heat was working. As I tried to pay for the service call Mike insisted it was covered, under warranty! I also love the txt message confirmations of appointments and the notification of when the technician is on their way, which includes a photo. All around my experience with Affirmative Air has affirmed my faith in small businesses. Thank you again to Mike and Ashley for all your hard work and professionalism. You are my referral for any a/c or heating issue.

Showed up late for 4 hour window, then diagnosed the issue with an outside coil broken leaking all the R22 Freon out then had us wait 11 days to repair it and then today when technician shows up he’s there to fix an entirely different issue that wasn’t even discussed and ends up leaving without doing any repairs at all. Then I call the company who never answers the phone and I find out from the extended warranty company they don’t want to work on the issue now because I have a bad attitude. Gee I wonder why! As a business owner of several locations I’d expect more from this company but hey I guess if dropping the ball is ok, continue on. New outdoor 3 ton unit was installed by another company the following week replacing the damaged old unit.

We got connected to this company through my home warranty! I’m super super skeptical of home warranty companies because they are a pain in the butt to work with and most of the times the contractors they send are horrible. I will say that Affirmative Air was timely and professional and fixed my problem. The service techs were Ian and jeff I think. They were very professional and did a great job. The only downside was, I feel like I was overcharged for what was supposed to be a “covered” service by the home warranty. I do feel like they make their money somehow so they end up Nickle and dimeing you to make up the cost. But overall for a home warranty contracted company they were great.

From the beginning I was dealing with an air conditioning nightmare. I had 3 other companies come out and couldn't figure out what the problem was. They suggested a new unit or some experimental repair that just didnt feel right considering the unit is only 5 years old! After some back and forth with the other companies I finally had Affirmative Air came out and I have to say that this is one of the best A/C companies that I have had the pleasure of working with. From the start Ashley was very knowledgable and friendly on the phone. She sent Rocky out who arrived on time and presented himself very professional and friendly. He diagnosed the system very thoroughly and presented options in a way that was easy to understand. About an hour later he had me up and running which was great but what really made a difference is that this system is working better than it ever has since I had it installed 5 years ago!
Thank you Rocky and Affirmative Air for the outstanding service. I definitely recommend them for your first call.

Recently Affirmative Air Conditioning was the contractor for my home warranty company as my air conditioning stopped working. Actually Affirmative Air was the second contractor as the first contractor that my home warranty service setup didn't was unable to make an appointment for me for 3 days. When the contractor arrived and diagnosed my issue they said the coil needed to be replaced which would require all new freon refrigerant would be needed at a cost of $1,200. After looking at reviews of that contractor I discovered all of their reviews were 1 star. I contacted my home warranty service and asked them to cancel them and find someone else. That was done and Affirmative Air was the contractor selected by the home warranty service. I was contacted by Affirmative Air I explained my situation and they said they would have a technician dispatched within 3 hours which is what happened. The technician arrived diagnosed the issue and said no coil was needed it only required adding two pounds of refrigerant. The air conditioner started cooling immediate. I can't say enough on the work done by Affirmative Air, if I ever have to request air conditioning service through my home warranty service I'll ask for Affirmative Air Conditioning.

Poor communication and follow-up. I've left multiple messages following up on an issue we had after installation that have not been returned. Chris did a good job with the installation, but since that time the communication has been terrible. It feels as if they are happy to take your business and money, but then not happy to help afterwards.

I couldn’t be happier! Chris was so nice and professional. He answered all of my questions and explained things really well. There was no pressure and he highlighted the benefits of buying an AC unit from them. You can tell he loves his job. They are very responsive. The only good thing about my home warranty company is that they referred me to Affirmative Air. Support this locally owned business!! I highly recommend.

Affirmative Air came out through my warranty company. The first guy who came out seemed to think there was nothing wrong with my AC. I was disappointed until the office manager called and got someone else out here. Abel couldn't duplicate the issue, but after talking to his supervisor (and probably some pressure from me), he said he was pretty sure it was my fan motor going out. I did have to wait on my warranty company for far too long, but Affirmative Air did a great job staying on top of it. After Abel came to install the new motor, it's worked ever since. I know I had to really push to get a diagnosis, but Affirmative Air was supportive. They did a great job, and I'm grateful that they listened to me. I only gave 4 stars because of the first experience. Otherwise they are a 5 star company.